Customer Service Coordinator
Bridgestone Americas
ERP
Customer Service Representative
Tenet Healthcare
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $16 - $24 per hour
Job Level
Junior
About the role
- Responsible for answering inbound customer service calls related to patient accounting questions
- Make outbound follow up calls on outstanding AR accounts when inbound call volumes are low
- Answer calls timely without drops/abandons
- Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution
- Facilitate resolution by referring to the issue/content expert and escalating to a supervisor as needed
- Other duties as assigned
Requirements
- High school education or the equivalent
- 1 – 2 years prior experience in an inbound call center and/or customer service environment; hospital patient account billing with experience or knowledge of 3rd party reimbursements from insurance companies and government payers is a plus.
Benefits
- Medical, dental, vision, disability, and life insurance
- Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
- 401k with up to 6% employer match
- 10 paid holidays per year
- Health savings accounts, healthcare & dependent flexible spending accounts
- Employee Assistance program, Employee discount program
- Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
- For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicecommunicationproblem-solvingfirst call resolutionescalationtimelinessattention to detail
