Tenable

Tech Support Engineer, Bilingual English/Spanish

Tenable

full-time

Posted on:

Origin:  • 🇲🇽 Mexico

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Job Level

Mid-LevelSenior

Tech Stack

AWSAzureCyber SecurityDockerElasticSearchLinuxMacOSMySQLOracleSplunkSQLUnixVMware

About the role

  • Provide support for Tenable’s entire product suite including Tenable.io, Nessus, Tenable.sc, Log Correlation Engine, Nessus Network Monitor and Tenable.ot
  • Analyze and address customer technical inquiries and recreate software issues in a lab environment
  • Analyze vulnerability scan results, system audits, and log events
  • Work closely and build relationships with Sales, Customer Advocacy, Research & Development, and Operations
  • Ensure customer feedback is properly channeled into Product Management and R&D
  • Maintain in-depth knowledge of Tenable products and information security best-practices
  • Create and publish solution knowledge for re-use by customers and Tenable employees
  • Opportunities for career advancement within Tenable

Requirements

  • Fluency and ability to explain technical concepts in English and Spanish
  • Must be located in Mexico
  • Working knowledge of networking, Linux/Unix, macOS, Windows administration, patch deployment and system configuration
  • A passion for making customers successful
  • Outstanding written and verbal communication skills
  • Strong analytical and technical skills
  • Ability to multi-task and manage multiple priorities in a fast-paced environment
  • Previous experience in customer support or network security
  • Bachelor’s degree in a technical field (or equivalent experience)
  • Occasional availability to work weekends and Holidays
  • Ability to work hours supporting the US Eastern/LATAM time zones
  • Ideally: experience using Nessus and/or other vulnerability management tools
  • Ideally: experience with ticketing systems (JIRA, Salesforce, Zendesk etc.)
  • Ideally: Log analysis using a SEIM product (Splunk, ElasticSearch, etc)
  • Ideally: Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc.)
  • Ideally: Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc.)
  • Ideally: Fundamental understanding of programming languages
  • Ideally: Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc)
  • Ideally: Experience with or understanding of Certificates and CA’s
  • Ideally: Basic understanding of reviewing PCAPs with tools such as Wireshark