Jobs2web

Customer Support Engineer

Jobs2web

full-time

Posted on:

Location Type: Office

Location: Santiago de Queretaro • 🇲🇽 Mexico

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Job Level

Mid-LevelSenior

About the role

  • Regularly communicate with partners to understand their needs, address their concerns, and ensure their satisfaction with our products and services.
  • Serve as the go-to person for after-sales-related topics and efficiently address and resolve any issues, ensuring a seamless and positive experience for our partners.
  • Provide phone support and case management, acting as the primary tech support for UR Care Customers.
  • Receive and manage escalated cases from TSE, utilizing and contributing to our knowledge base.
  • Deploy and assist Field Service Engineers, ensuring smooth operations.
  • Escalate cases to JIRA and conduct remote fleet assessments.
  • Act as a strategic partner for the FSE before deployment, providing guidance and support.

Requirements

  • BS in Electrical, Electronic, Mechatronics, or Computer Science Engineering or comparable experience in robotics and/or industrial automation.
  • English proficiency.
  • 3 years of experience in: Fault diagnosis and troubleshooting of robot applications and automation solutions.
  • Working with robots, electronics, mechanical or software systems.
  • Clear and precise technical communication skills.
  • Customer service roles.
Benefits
  • Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, life insurance, paid vacation & holidays, tuition assistance programs, and more.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
fault diagnosistroubleshootingrobot applicationsautomation solutionselectronicsmechanical systemssoftware systemscase managementremote fleet assessmentsknowledge base management
Soft skills
technical communicationcustomer serviceproblem-solvinginterpersonal skillsstrategic partnershipissue resolutioncollaborationadaptabilityattention to detailtime management