Principal Support Engineer, SAP ABAP
Rimini Street
Technical Support Engineer – Hardware
Samsara
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇲🇽 Mexico
Visit company websiteJob Level
Junior
Tech Stack
IoT
About the role
- Become an expert on Samsara’s product portfolio of complete Internet of Things (IoT) solutions.
- Use technical knowledge and product expertise to troubleshoot and resolve customer issues.
- Respond to customers and resolve their inquiries in a timely and helpful manner.
- Partner with Enablement to author and maintain customer-facing knowledge base articles.
- Work closely to develop partnerships with our Engineering and Product teams to reproduce bugs.
- Provide direct feedback to Support Management for product and process improvements.
- Champion Samsara’s cultural principles as the company scales.
Requirements
- B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields.
- 6 months - 1 year of experience in support, engineering, or other technical roles.
- Bilingual English and Spanish is a must.
- Technical know-how: comfortable interfacing with engineers.
- Experience troubleshooting hardware and installations in a remote environment.
- Excellent customer service and interpersonal skills.
- Excellent written and verbal communication skills.
- Strong bias for action, ability to dive deep, and insistence on the highest standards.
- Ability to work in a hyper growth environment with shifting priorities.
- Willingness to work flexible hours during nights and weekends is preferred.
Benefits
- Full time employees receive a competitive total compensation package along with employee-led remote and flexible working
- health benefits
- Accommodations: ensuring equal opportunity for qualified persons with disabilities
- Flexible Working: embraces a flexible working model that caters to the diverse needs of our teams
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Internet of Things (IoT)troubleshootinghardware installationstechnical knowledgeengineeringproduct expertise
Soft skills
customer serviceinterpersonal skillswritten communicationverbal communicationbias for actionability to dive deepinsistence on highest standardsflexibility
Certifications
B.S. in Computer ScienceB.S. in Engineering (Mechanical)B.S. in Engineering (Electrical)
