Technical Support Advocate – T1
Boldr
Teamcenter Support Engineer
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇲🇽 Mexico
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERPJava.NET
About the role
- Delivering comprehensive L1/L2/L3 support for Teamcenter PLM and custom PLM systems, including issue resolution, user assistance, and system troubleshooting
- Providing technical support and training to end-users on PLM system usage and best practices
- Supporting and maintaining integrations with CAD, ERP, and other enterprise tools to ensure seamless data flow
- Monitoring system health, scheduled jobs, and server performance; proactively identifying and resolving issues
- Collaborating with cross-functional IT teams including Infrastructure, Storage, and Network to resolve environment-related issues
- Documenting and tracking issues, resolutions, and improvement opportunities in support logs and knowledge bases
Requirements
- 4-6 years of experience in enterprise application maintenance and support
- Good conversational English skills (B2, C1, C2)
- Hands-on experience with PLM systems (Teamcenter) in L2/L3 support roles
- Working knowledge of .NET and Java -based applications
- Experience in system monitoring, job scheduling, and troubleshooting
- Good communication and interpersonal skills to interact with users and cross-functional teams.
Benefits
- Training, certifications, and mentorship programs
- Community Engagement: Participate in local volunteering initiatives, tech meetups, and cultural events that connect you with the Capgemini community.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
PLM systemsTeamcenter.NETJavasystem monitoringjob schedulingtroubleshootingissue resolutionuser assistancetechnical support
Soft skills
communication skillsinterpersonal skillscollaborationtrainingproblem-solving
