Recruiter – Support Engineering
Samsara
Technical Support Engineer, Tier 2
Mitratech
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇲🇽 Mexico
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
J2EEJavaOracleSQLUnix
About the role
- Provide assistance to customers, consultants and partners on the usage of Mitratech products through our customer support portal, email, chat and phone
- Troubleshoot issues through reproducing the problem and determine resolution
- Triage newly reported problems, assign proper severity and work to identify a resolution
- Update the ticket tracking system to provide accurate and current status of support issues
- Create Knowledge-base articles regularly to expand self-help tools for customers and internally
Requirements
- 2+ years of experience working with enterprise software applications in support, development/QA, services or similar technical role
- Experience writing SQL queries required
- Experience working with Java/J2EE applications required
- Experience working with Application Servers such as Tomcat, Weblogic and/or WebSphere preferred
- Experience with performance tuning of applications or databases preferred
- Experience with relational databases including Oracle and/or SQL Server preferred but not required
- Experience with Windows and/or Unix operating systems
- Experience with Business Objects or any Business Intelligence technology preferred but not required
- Excellent organizational, customer relationship, verbal and written communication skills
- Highly dependable and professional
- Excellent problem solving and listening skills
- Highly motivated, self-starter with a positive attitude
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLJavaJ2EETomcatWeblogicWebSphereperformance tuningrelational databasesOracleSQL Server
Soft skills
organizational skillscustomer relationship skillsverbal communicationwritten communicationproblem solvinglistening skillsdependabilityprofessionalismmotivationpositive attitude
