Technical Support Specialist – Telecommunications Specialist
Aircall
AndroidiOSVoIP
Principal Support Engineer, SAP ABAP
Rimini Street
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇲🇽 Mexico
Visit company websiteJob Level
Lead
About the role
- Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP ABAP as used in various applications functionality and technology.
- Work closely with customers daily to understand their needs, support business change and deliver consistently high-quality customer experience.
- Provide remote-based ABAP support.
- Support client customizations, sharing implementation and best practices advice.
- Develop application break fixes for critical product defects.
- Create scripts to identify, analyze and correct data issues.
- Manage one or more key assigned accounts as a technical/functional advisor.
- Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.
- Collaborate with team members in a virtual team environment to extend field experience to different client situations.
Requirements
- 12+ years relevant ABAP experience
- Skills in Functional ABAP based troubleshooting
- Skills in Client facing support
- Analytical, logical problem resolution skills
- Knowledge of localizations: architecture, implementation, and key functionality
- Expertise with S/4 Hana including full life-cycle implementation experience
- 5+ years of direct support of application end-users in a corporate environment
- Must be able to speak, read and write English. Speaking, reading and writing another language fluently is desirable.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SAP ABAPFunctional ABAP troubleshootingS/4 Hanaapplication break fixesdata analysisclient customizationsimplementation best practicesremote supportproblem resolutionlocalizations architecture
Soft skills
customer experienceanalytical skillslogical problem resolutionclient facing supportcollaborationcommunicationadaptabilityteamworkcustomer needs understandingtechnical advisory
