TELUS Digital

Product Manager

• You will be the Business Strategy Product Owner for our voice and chat Conversational AI Agents on the Google Gemini Enterprise for Customer Experience (GECx) and Google Dialogflow CX platforms.
• You'll design and evolve our strategy, define our feature roadmap, and set our priorities to achieve our business goals.
• Then you’ll collaborate with our architects and developers to bring that vision to life through continuous iterations.
• You’ll also be the connecting tissue between technical and business stakeholders helping translate business goals into technical solutions and vice-versa.
• Collectively, we’ll transform highly complex technology into exceptional experiences for our customers and team members.

Strategy & Product Owner, Conversational AI – Non-Technical

QA Engineer

• Focus on Design, configure, and implement Siebel workflows to support Order Management processes.
• Develop and maintain Siebel configurations including applets, views, screens, and business components.
• Utilize RSTT for testing and validating Siebel workflows and runtime events.
• Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
• Optimize existing Siebel implementations for performance and scalability.
• Troubleshoot and resolve issues related to Siebel workflows, configurations, and integrations.
• Participate in code reviews, unit testing, and deployment activities.
• Maintain documentation for configurations, workflows, and technical designs.

Senior Software Quality Assurance Analyst

Data Engineer

• You'll focus on solving problems and creating value for business by building solutions that are reliable and scalable to work with the size and scope of the company.
• You will be tasked with creating a custom-built pipeline on GCP stack.
• You will be part of teams that implement vendor sourced enterprise software, configuring that software, customizing it, and integrating with other internal systems.

GCP Data Engineer

Full-stack Engineer

• Design and architect end-to-end AI/ML solutions using GCP/Azure cloud platforms
• Lead technical teams in implementing AI/ GenAI automation solutions
• Accountable for removing roadblocks to delivery
• Collaborate with stakeholders to understand business requirements and translate them into technical solutions
• Provide technical guidance to refine business requirements by deeply understanding customer needs and proposing impactful solutions.
• Provide technical guidance and mentorship to development teams
• Develop proof-of-concepts and prototype solutions
• Create and maintain technical documentation and solution architectures
• Evaluate new AI/ML technologies and recommend adoption strategies

Full Stack Developer – GenAI

Engineer

• Code Conversion: Manually and programmatically translate complex Oracle PL/SQL code (including Packages and Triggers) into high-performance PostgreSQL PL/pgSQL.
• ETL Refactoring: Re-engineer complex Data Warehouse ETL logic for optimal performance in a PostgreSQL environment.
• Schema Migration: Translate data types, constraints, and indexes while optimizing for PostgreSQL’s architectural strengths.
• Performance Tuning: Identify and resolve bottlenecks in the migrated code using query plan analysis and advanced indexing.
• Data Integrity: Develop and execute rigorous validation scripts to ensure 100% data consistency between source and target systems.
• Collaboration: Work as part of a high-capability development team, reporting to the Team Lead and coordinating with application developers.
• Documentation: Maintain detailed documentation of architectural changes and mapping logic.

Database Migration Engineer

AI Engineer

• Bridge the gap between theoretical AI research and practical business applications by building end-to-end LLM-powered features.
• Optimize retrieval-augmented generation (RAG) pipelines and ensure the reliability of AI services in a cloud-native environment.
• Design and deliver production applications using model APIs (OpenAI, Anthropic, Gemini) and orchestration frameworks like LangChain, LlamaIndex, or LangGraph.
• Build and optimize retrieval systems over proprietary data using vector databases such as Pinecone, Weaviate, or Milvus and hybrid search techniques.
• Develop autonomous agents and multi-step reasoning workflows that call external tools and maintain state to solve complex automation tasks.
• Establish evaluation pipelines (using frameworks like DeepEval) to measure model drift, accuracy, and latency, ensuring safe and ethical AI outputs.
• Package AI applications in Docker containers and manage scalable deployments on cloud platforms (AWS, Azure, or GCP) using CI/CD pipelines.
• Design pipelines for data ingestion, cleaning, and chunking to support retrieval and model fine-tuning.

Systems Engineer

• Lead high-impact, strategic initiatives sponsored by Enterprise Technology.
• Translate business strategy into clear problem statements, roadmaps, milestones, and success metrics
• Drive initiatives such as:
• Delivery and operating model evolution
• Talent capability uplift, and consulting maturity programs
• Enterprise-wide transformation initiatives spanning delivery, platforms, and ways of working
• Maintain momentum across multiple workstreams, proactively removing obstacles and resolving dependencies
• Establish and run enterprise-level governance for strategic initiatives and priority programs
• Design and manage leadership cadences focused on decisions, outcomes, and accountability, not reporting
• Ensure decisions are clearly documented, owned, tracked, and driven to closure
• Anticipate risks, trade-offs, and escalation points; surface insights and recommendations early
• Maintain a strategic view across major initiatives and programs impacting Enterprise Technology
• Partner with delivery and practice leaders to assess health, interdependencies, and execution risks
• Ensure transparency and alignment across initiatives without owning day-to-day delivery management
• Act as a connector across Delivery, People & Culture, Finance, and Partner teams to advance strategic priorities
• Prepare executive-ready materials including strategy narratives, decision briefs, and leadership updates
• Represent the business leadership team in forums focused on alignment, execution acceleration, or issue resolution

Senior Strategy Manager – Director, Systems Engineering & Support Services

• Lead end-to-end delivery across North America while coordinating with global teams in LATAM, EMEA, and APAC.
• Serve as a trusted advisor to executive clients, translating business needs into scalable, reliable technology solutions.
• Mentor and develop delivery managers, architects, and engineers while promoting best practices in systems engineering and managed services.
• Contribute to practice evolution, account growth, and the adoption of AI, automation, and modern engineering practices.
• Lead client discovery sessions, workshops, and solution co-creation in Systems Engineering & Support Services, enabling account growth and solution expansion.
• Build trusted relationships with account stakeholders, influencing roadmap and prioritization.
• Manage delivery of modernization, integration, and managed services initiatives across North America in collaboration with global teams, ensuring quality, SLA adherence, and client satisfaction.

Senior Manager – Systems Engineering

QA Automation Engineer

• To be able to perform functional and automated testing for complex applications.
• Create test strategy and test plan for the releases.
• Create quality test scenarios, test case, automation test scripts, and test closure reports.
• Participate actively into all applicable agile ceremonies and ensure robust defect management.

Automation Engineer

• Build strong, trusting relationships with key client stakeholders, gaining credibility as a "trusted advisor"
• Lead client discussions around product vision and end-user needs
• Elicit requirements and manage complex requirement backlogs that consider multiple platforms
• Build a shared understanding of product requirements among all stakeholders (internal and external)
• Drive a strategic product roadmap that considers business value, technical lift, dependencies, and time and budget constraints
• Facilitate conversations around scope management and feature prioritization
• Collaborate with product designers to create best-in-class user experiences that are feasible and within technical constraints
• Run or assist in client journey mapping, user story mapping, and other product-oriented workshops
• Lead technical discussions with engineers to help define system architecture and data flows to guide feature development
• Effectively leverage analytics and metrics data points to drive informed decision-making and enhance product strategies
• Analyze and interpret data to identify patterns, trends, and opportunities for product optimization and improved user experiences
• Manage and document technical dependencies and API needs
• Provide meaningful contributions to the promotion of best practices, skills development, and process improvement
• Mentor other Product Leads, informally or formally

Senior Product Lead

Financial Planning and Analysis

• Responsible for global accounting including month-end and year-end activities
• Book journal entries for legal entities
• Globally reconcile balance sheet accounts
• Responsible for month-end FX revaluation
• Coordinate with global time zones for cross-functional communication
• Support finance department initiatives

Finance Analyst II

Solutions Engineer

• Lead technical pre-sales engagements from discovery through solution design, including client workshops, platform demonstrations, and proofs of concept
• Architect end-to-end cloud contact center solutions leveraging Genesys Cloud CX capabilities across voice, digital, workforce engagement, and AI-driven customer experience
• Partner with sales and delivery teams to scope, estimate, and propose solutions, providing technical leadership throughout the sales cycle
• Build, maintain, and present world-class demos for a variety of verticals (i.e., Finance, Healthcare, Telco, and Consumer)
• Design scalable, secure, and resilient architectures that integrate Genesys CCaaS with CRM systems, data platforms, and third-party applications
• Develop detailed solution designs, architecture diagrams, and technical documentation for complex enterprise environments
• Stay current on Genesys platform enhancements, CCaaS market trends, and emerging technologies (AI, automation, analytics)
• Collaborate across TELUS Digital to incorporate broader capabilities such as Data & AI, automation, and digital product development into client solutions

Senior Manager, Solutions Architecture – Genesys CCaaS

Software Engineer

• Design and implement UIM cartridges, entity specifications, rulesets, and lifecycle management processes.
• Customize and configure Oracle UIM modules to meet specific business requirements.
• Integrate UIM with external OSS/BSS systems using web services, JMS, or other integration frameworks.
• Develop Java-based components and plugins for UIM system extensions and enhancements.
• Participate in solution design sessions and translate requirements into technical specifications.
• Ensure data integrity and synchronization across the inventory ecosystem.
• Support testing activities including unit testing, system integration testing, and UAT.
• Provide production support, troubleshoot issues, and optimize system performance.
• Document technical designs, configurations, and standard operating procedures.
• Collaborate with cross-functional teams in an Agile or iterative development environment.

UIM Developer

Data Analyst

• Lead and oversee cross-functional teams of product analytics practitioners
• Provide mentorship and management to analytics architects
• Report on staffing decisions, team development, and project scoping
• Audit and recommend analytics tools
• Develop and lead workshops with clients
• Present complex data in meaningful ways
• Collaborate with analytics leaders to influence service offering

Analytics Manager

Manager

• Lead, delegate, and provide oversight for a cross-functional team of product analytics practitioners
• Provide mentorship and management to 2-5 analytics architects (including conducting weekly 1:1s, providing coaching, writing performance reviews)
• Report to the Director of Analytics, advising on staffing decisions, team development, and project scoping
• Provide meaningful team leadership and strategic project guidance across 1-2 client projects
• Audit, select, and recommend the best analytics tool stack to suit client needs (e.g., Adobe Analytics, Google Analytics, Mixpanel, Amplitude, Segment, mParticle)
• Partner with clients to set measurement and business goals and resolve issues to ensure the users' best interests
• Develop and lead workshops with clients to understand their business goals and translate them into trackable outcomes within products
• Use storytelling to present complex data in ways that are meaningful and actionable for our clients and teams
• Build trust and credibility with clients through empathy and open communication
• Collaborate with other analytics leaders to influence TELUS Digital's service offering, analytics practices and process, and deliverables
• Advocate for analytics best practices with our clients and across our company
• Provide internal and external thought leadership that promotes the analytics practice
• Stay current on industry trends and the changing trajectory of the practice