TELUS Digital

Operations

• Team Coordination & Facilitation: Facilitate team meetings (daily standups, planning & prioritization sessions, retrospectives, design reviews and staging demos), coordinate delivery efforts through regular team planning meetings, identify blockers and drive resolution by engaging appropriate cross-functional team members.
• Jira Administration & Work Management: Own and maintain the team’s Jira board, workflows, and backlogs. Assess, triage, organize, and prioritize incoming requests. Ensure work is appropriately documented, estimated, assigned, and tracked. Monitor ticket progress and proactively follow up on overdue or blocked work. Maintain backlog health and ensure priorities align with business objectives. Develop and maintain dashboards and reporting to provide visibility into team progress.
• Intake & Workflow Operations: Oversee stakeholder request submission workflows. Establish and maintain operational processes for work moving through the delivery lifecycle. Ensure pre-development requirements are completed before work enters development, including: design, copywriting and development readiness. Coordinate handoffs between functional teams to ensure smooth execution. Accountable for validating that releases were successful through manual verification in production.
• Capacity Planning & Reporting: Track team capacity, utilization, and delivery timelines. Monitor project milestones and delivery commitments. Produce regular reports on: Team capacity, delivery timelines & work-in-progress levels. Provide the Koodo team’s Manager and Marketing Managers with clear visibility into delivery status and risks.
• Process Improvement: Continuously evaluate team workflows and identify opportunities to improve efficiency. Recommend and implement process improvements to increase delivery velocity and predictability. Develop best practices for work intake, prioritization, and cross-functional collaboration. Champion operational excellence and data-driven decision making.

Delivery Operations Manager

Manager

• Build strong client relationships and lead teams in building solutions that align with product vision and customer experience outcomes
• Collaborate with cross-functional, international teams to iteratively deliver contact center products in line with time and budget constraints
• Establish and manage complex requirement backlogs across contact center platforms (e.g., Genesys, Amazon Connect, Five9, Google CES)
• Facilitate discussions and create processes for scope management and feature prioritization across CCaaS implementations
• Lead technical discussions with engineers to help define system architecture, telephony integrations, and data flows to guide feature development
• Organize and lead journey mapping, user story mapping, and other product-oriented workshops with internal and client stakeholders
• Champion effective communication by delivering timely and tailored updates across engineering teams, product managers, and C-level executives, translating technical solutions for business and executive audiences
• Coach internal and external teams on improved CCaaS product processes and practices
• Manage and mentor other product team members to support their career growth and contribute toward a psychologically safe environment
• Help drive improvement and development of the Product discipline within the CCaaS organization
• Adept at leveraging AI-powered tools and platforms for personal and professional use, and to act as a champion for AI adoption across teams

Manager, Product – CCaaS

Platform Engineer

• Define and own the Platform Engineering Practice, market strategy, P&L, talent, and delivery quality
• Set the long-term technical vision for the practice
• Own the full P&L including pricing and pipeline to delivery margin
• Build and maintain senior relationships with channel partner teams
• Drive investment in IP, accelerators, and reusable assets
• Partner with clients' C-suite executives as a trusted advisor

Director, Platform Engineering

Data Engineer

• Define the multi-year vision for the Data Engineering Practice, ensuring our technical capabilities are ahead of the curve for enterprise demand for Data & AI transformation.
• Own the full P&L, including pipeline, pricing, delivery margin, and revenue growth, while reporting directly to executive leadership with clear commercial accountability.
• Build and sustain senior relationships with Google Cloud partner teams and client executives to generate meaningful deal flow and expand strategic accounts.
• Lead the practice's position on ethical AI and data democratisation while making principled, evidence-based bets on where advanced analytics and AI are creating real enterprise value.
• Drive investment in reusable IP, data accelerators, and delivery assets that improve consistency, reduce time-to-value, and protect margins at scale.
• Serve as a strategic advisor to client C-suite executives, helping them define data strategy, navigate AI adoption, and build the organisational capabilities to sustain it.
• Set the standard for engineering and analytical excellence across the practice by hiring well, developing talent deliberately, and building teams that clients trust and return to.

Director – Practice Lead, Data Engineering

Financial Planning and Analysis

• Oversee all aspects of intercompany accounting operations, transfer pricing governance, and processes across global entities
• Drive process optimization and ensure regulatory compliance across multiple jurisdictions
• Provide strategic guidance to finance leadership on complex intercompany matters
• Lead a high-performing team and manage significant financial transactions

Finance Manager

Solutions Engineer

• Lead technical pre-sales engagements from discovery through solution design, including client workshops, platform demonstrations, and proofs of concept
• Architect end-to-end cloud contact center solutions leveraging Genesys Cloud CX capabilities across voice, digital, workforce engagement, and AI-driven customer experience
• Partner with sales and delivery teams to scope, estimate, and propose solutions, providing technical leadership throughout the sales cycle
• Build, maintain, and present world-class demos for a variety of verticals (i.e., Finance, Healthcare, Telco, and Consumer).
• Design scalable, secure, and resilient architectures that integrate Genesys CCaaS with CRM systems, data platforms, and third-party applications
• Develop detailed solution designs, architecture diagrams, and technical documentation for complex enterprise environments
• Stay current on Genesys platform enhancements, CCaaS market trends, and emerging technologies (AI, automation, analytics)
• Collaborate across TELUS Digital to incorporate broader capabilities such as Data & AI, automation, and digital product development into client solutions

Senior Manager, Solutions Architecture – Genesys CCaaS

Customer Success Manager

• Proactively map the Microsoft organization to identify untapped business units
• Develop and execute targeted outreach and pipeline development strategies
• Convert exploratory conversations into scoped pilots and prototype engagements
• Serve as the single-threaded commercial owner of the Microsoft account
• Build and maintain trusted relationships with AI, data science, product, and operations leaders
• Maintain rigorous pipeline hygiene, forecast accuracy, and account health reporting

Director, Client Success

Program Manager

• Drive strategic alignment by ensuring project plans integrate with overall reliability strategic plan.
• Masterfully navigate complexity by managing deliverables with conflicting priorities, risks, and dependencies.
• Communicate effectively and keep leadership teams informed through concise reporting.
• Champion continuous improvement by proactively identifying opportunities to optimize processes and enhance team effectiveness.
• Lead and inspire diverse teams to drive innovation and achieve outstanding results.
• Foster a culture of feedback and ensure a balance between financial outcomes and customer experience.

QA Engineer

• Subject Matter Expert in QA processes, DB Domain, and pension system testing for pension payroll implementations
• Explain to internal colleagues how the pension system interface solution should be tested and what quality standards must be met.
• Help Business Analysts and Configurators review client requirements to identify testable scenarios and potential quality risks.
• Influence configurators and business analysts to ensure solutions are thoroughly tested and meet quality benchmarks before deployment.
• Responsible for ensuring that Pension system interface configurations are validated against provided specifications through comprehensive test cases and test execution.
• Coordinate with the configuration and development teams to ensure timely delivery of builds for testing cycles.
• Conduct end-to-end testing of payroll processes, from data validation to final payroll output.
• Create and maintain test plans, test cases, test data, and testing documentation for data import configurations.
• Perform functional, regression, integration, and data validation testing for pension system interfaces.
• Identify, document, and track defects through resolution, ensuring quality gates are met.
• Offer time to coach QA colleagues to increase their knowledge of testing methodologies and domain expertise.
• Bring quality risks to surface and work on mitigation plans.
• Talent building, mentoring, and coaching of junior QA team members.

Software Quality Assurance Analyst – Pension Payroll

Full-stack Engineer

• Collaborate with Solution Architects to define the end-to-end system design. Create blueprints for IVR/Voice workflows, omni-channel routing, ticket lifecycles, and key integration points. Finalize and own the Technical Design Document.
• Validate and confirm the technical approach and architecture, ensuring alignment with best practices and client security requirements. Approve configuration changes, custom application deployments, and drive complex technical issues to resolution.
• Provide strategic technical oversight, mentorship, and support to Application and Quality Engineers. Serve as the primary technical consultant to clients, leading discovery sessions, design workshops, and performing configuration reviews.
• Coordinate with the Quality Engineer to ensure thorough testing of all agent, customer, and business experiences. Review and validate test cases, with focus on experiences.
• Ensure clear and continuous communication between the technical delivery team, the Project Manager, and the Client. Proactively identify scope creep and potential technical blockers to prevent cost leakages and ensure the final solution is easily maintainable by the client’s operations team.

Technical Lead – Zendesk

Backend Engineer

• Design and develop scalable backend services, RESTful APIs, and databases using PHP and MySQL
• Deploy applications on AWS (EC2, RDS, Lambda, S3) with CI/CD pipeline experience
• Contribute to architectural decisions and technical strategy
• Write clean, maintainable, well-documented code following best practices
• Optimize database schemas and queries for performance; identify and resolve bottlenecks in high-traffic systems
• Develop unit tests, debug issues, and troubleshoot in production and development environments
• Implement security best practices and secure coding standards
• Participate in code reviews, maintain version control (Git) and comprehensive technical documentation
• Work cross-functionally with frontend developers, DevOps engineers, and product teams
• Stay current with industry trends and recommend architectural improvements

PHP Developer

Frontend Engineer

• Develop React components that align with our health and wellbeing vision, ensuring a user-centric and intuitive experience.
• Work collaboratively, weaving in GraphQL and Apollo functionalities for a fluid data flow in our health solutions.
• Uphold our commitment to code excellence, ensuring our platforms serve our users with reliability and resonance.
• Stay agile and proactive, consistently rolling out health tech innovations to our audience.

React Developer

• Own the commercial narrative: Partner with Sales and Industry Leaders to build the end-to-end, strategically differentiated narrative for major client proposals and commercial investments from lean research and initial ideation through on-site C-level presentation.
• Shape the pipeline early: Catalyze portfolio expansion and new logo opportunities as early as possible in the sales cycle. Build audience-tailored messaging that lands with digital transformation leaders, contact center operations leaders, and executive sponsors across industries.
• Facilitate strategic workshops: Design and run thoughtfully curated sessions that bring clarity to stakeholders and synthesize post-workshop outputs into clear, actionable recommendations and digital directions rooted in the client’s business.
• Map business and user pain to best-in-class solutions: Conduct lean pre-sales user and market research, mapping high-priority business needs and unmet user needs to digital concepts and TELUS Digital service offerings across industries.

Senior Manager, Client Strategy

• Manage complex intercompany transactions
• Execute transfer pricing processes for various transaction types
• Perform detailed monthly, quarterly, and year-end intercompany reconciliations
• Monitor changes in transfer pricing regulations
• Manage intercompany cash settlements and fund transfers
• Calculate and record FX revaluations of intercompany accounts

Finance Analyst III

• Lead development using an AI-first approach, leveraging tools such as Copilot, Cline, MCP, and other emerging AI frameworks.
• Apply Vibe Coding practices to accelerate delivery, improve code quality, and reduce development cycles.
• Use AI to rapidly learn and adapt to new technologies, domains, and platforms.
• Contribute to building and evolving AI-enabled development practices and standards within the team.
• Make architectural decisions that balance speed, scalability, and long-term maintainability.
• Design and implement robust data integrations using SOAP and REST APIs for catalog and order processing flows.
• Write and optimize Complex Queries (SQL/PLSQL) to handle high-volume data processing and reporting.
• Communicate technical concepts clearly to both technical and non-technical audiences.
• Collaborate with other CIO engineering teams, product teams, and business stakeholders for requirements gathering, solution design, testing and production support.