Senior Manager, Client Strategy

TELUS Digital

Senior Manager overseeing client strategies to shape digital product solutions for TELUS Digital. Leading cross-functional collaboration and driving high-stakes commercial investments from pre-sale to portfolio expansion.

Posted 6/3/2026full-timeVancouver • 🇨🇦 CanadaSenior💰 CA$110,400 - CA$138,000 per yearWebsite

About the role

Key responsibilities & impact

Own the commercial narrative: Partner with Sales and Industry Leaders to build the end-to-end, strategically differentiated narrative for major client proposals and commercial investments from lean research and initial ideation through on-site C-level presentation.
Shape the pipeline early: Catalyze portfolio expansion and new logo opportunities as early as possible in the sales cycle. Build audience-tailored messaging that lands with digital transformation leaders, contact center operations leaders, and executive sponsors across industries.
Facilitate strategic workshops: Design and run thoughtfully curated sessions that bring clarity to stakeholders and synthesize post-workshop outputs into clear, actionable recommendations and digital directions rooted in the client’s business.
Map business and user pain to best-in-class solutions: Conduct lean pre-sales user and market research, mapping high-priority business needs and unmet user needs to digital concepts and TELUS Digital service offerings across industries.

Requirements

What you’ll need

7+ years of experience in digital product strategy, management consulting, or a high-growth technology company, with a track record of leading client-facing commercial engagements
Proven CX expertise within the contact center. You know what good looks like for agents, customers, and operations leaders
Proven ability to scope, refine, and pitch commercial opportunities, working cross-functionally from pre-sale discovery through post-sale expansion
Expert communicator and storyteller: you command the room with C-level audiences and craft compelling narratives in Google Slides or equivalent
Deep command of digital strategy, including user-centered research methods, journey mapping, product roadmap development, and design thinking frameworks with enough technical grounding to keep recommendations real
Hands-on experience with enterprise AI tools day-to-day, paired with active curiosity to explore emerging technologies as they hit the market
Experience designing and facilitating strategic stakeholder workshops, capturing complex input, and turning it into clear direction

Benefits

Comp & perks

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Hard Skills & Tools

digital product strategymanagement consultinguser-centered research methodsjourney mappingproduct roadmap developmentdesign thinking frameworksenterprise AI toolscommercial opportunity scopingpre-sales user researchpost-sale expansion

Soft Skills

expert communicatorstorytellingcross-functional collaborationworkshop facilitationstakeholder engagementaudience-tailored messagingstrategic thinkingclarity in communicationactionable recommendationscuriosity for emerging technologies