Teltec Data

Risk

• Support the creation, review and standardization of IT policies, standards and procedures;
• Map technical and operational processes based on ITIL/COBIT;
• Monitor governance, productivity and quality indicators;
• Prepare management and executive reports for the CTO;
• Support audits and internal controls by organizing evidence and documentation.
• Identify IT risks related to cloud services and record mitigation plans;
• Monitor compliance with internal policies and security requirements;
• Support initiatives related to ISO 27001, LGPD and information security.
• Track incidents, problems and changes for cloud services;
• Support the definition and monitoring of SLAs, OLAs and technical KPIs;
• Propose continuous improvements in service and operations workflows.
• Keep documentation repositories up to date;
• Document integrations, flows, standards and delivery processes;
• Support the organization of strategic documents for the CTO and leadership.
• Participate in governance, automation and continuous improvement initiatives;
• Monitor internal projects, ensuring alignment with defined processes;
• Facilitate communication between technical teams and internal areas.

IT Governance Analyst, Level II

Account Manager

• Provide technical-commercial support;
• Develop strategic plans for client prospecting;
• Develop and implement an action plan for servicing each account;
• Coordinate teamwork in partnership with technical, finance, administrative and operations teams;
• Manage sales processes targeting the private sector and enterprise customers;
• Develop action plans to meet targets, such as promotional campaigns for end customers, partner relationship building, organizing events, supporting the creation of marketing materials to strengthen the company image, and increasing market share;
• Execute targeted initiatives focused on cloud computing projects in the Southeast region;
• Prospect new business focused on cloud computing and maintain the client portfolio;
• Prepare contract proposals; analyze opportunities;
• Support customers in their digital transformation journey;
• Perform post-sales contacts to ensure customer retention;
• Conduct post-sales activities to maintain the customer;
• Perform other duties relevant to the role as required by the company.

Account Manager – Cloud Solutions

Engineering Manager

• Provide technical-commercial account management, understanding the client context and translating business needs into App Innovation opportunities (new digital products, modernization, and integrations);
• Build and execute prospecting plans (ICP, segments, target accounts, cadences, and pipeline) for software development services;
• Develop and apply account action plans, identifying initiatives such as application modernization, cloud-native migration/architecture, APIs and integrations, data/analytics, and automation;
• Identify, position, and lead consultative sales of AI products and services (e.g., copilots/assistants, chatbots and agents, RAG/semantic search, intelligent automation), working closely with Tech Leads and Architecture/Engineering teams to design use cases, value propositions, and delivery models;
• Orchestrate collaboration across teams to ensure viable proposals and successful deliveries;
• Lead B2B sales processes with a focus on software development projects and managed application services;
• Plan activities to meet targets (campaigns, events, co-marketing with partners, demand generation) and strengthen the companys presence in digital solutions;
• Participate in App Innovation initiatives and projects, expanding relationships within the ecosystem (partners, hubs, and events);
• Prospect new business and expand existing accounts (upsell/cross-sell) for services such as software factory, maintenance/evolution, QA, and DevOps;
• Prepare technical and commercial proposals (scope, assumptions, estimates, delivery model, and pricing), while qualifying and prioritizing opportunities;
• Support clients on their digital transformation journey, defining roadmaps and reference architectures for modernization and application development;
• Manage post-sale relationship and governance (QBRs, KPIs, account health), ensuring satisfaction, renewals, and expansion;
• Keep CRM records and maintain funnel predictability, ensuring accurate forecasting, results reporting, and coverage plans to meet targets;
• Perform other relevant duties, supporting the evolution of the App Innovation portfolio as needed by the company.

Account Manager II – App Innovation, Software Development

Sales Development Rep

• Actively prospect new clients by identifying companies with potential fit for Teltec’s solutions and designing personalized commercial approaches.
• Work with the existing customer base by mapping expansion opportunities, new requirements and potential areas for commercial engagement.
• Qualify inbound and outbound leads by assessing company profile, needs, opportunity maturity, customer pain points, portfolio fit and potential progression through the sales funnel.
• Make initial contacts with prospects and existing clients via email, phone, LinkedIn and other commercial channels, ensuring a consultative approach aligned with the customer’s context.
• Identify business needs related to technology, Cloud, Data, Security, productivity, infrastructure and managed services, connecting those needs to Teltec’s portfolio solutions.
• Record, update and track information on leads, accounts, contacts and opportunities in the CRM, ensuring data quality and pipeline visibility.
• Analyze prospecting and qualification metrics such as contact volume, conversions, response rate, opportunities generated, lead source and funnel progression.
• Contribute to improvements in prospecting processes, sales cadences, qualification criteria and the organization of commercial information.
• Support account and lead prioritization based on data, segmentation, business potential and commercial direction set by leadership.
• Interface with Account Executives, pre-sales, marketing and other internal teams to align opportunities, provide initial technical understanding and appropriately route qualified leads.
• Monitor opportunities generated in the early stages of the sales cycle, ensuring a structured handover to the team responsible for continuing the negotiation.
• Participate in strategic commercial initiatives, prospecting campaigns and targeted actions by market, account portfolio, solution or customer profile.
• Contribute to building commercial intelligence by providing insights on the market, lead behavior, frequent objections, recurring needs and opportunities to improve the commercial approach.
• Act collaboratively, ethically and respectfully, helping to maintain a safe, inclusive and results-oriented environment.

Sales Development Representative I – SDR

• Provide technical-commercial support;
• Develop strategic plans for client prospecting;
• Develop and implement the action plan for servicing each account;
• Lead team efforts in collaboration with technical, finance, administrative, and operations teams;
• Drive sales processes in the private market, serving corporate clients;
• Develop action plans to achieve targets, such as promotional campaigns for end customers, partner relationship management, organizing events, and supporting the production of marketing materials to strengthen the company brand and increase market share;
• Execute specific initiatives focused on cloud computing projects in the Southeast region;
• Prospect new cloud computing business and maintain the customer portfolio;
• Prepare contract proposals and analyze opportunities;
• Support clients on their digital transformation journey;
• Conduct post-sales follow-ups to retain customers;
• Perform other activities relevant to the role as required by the company.