Teltec Data

Sales Development Rep

• Work on B2B prospecting, lead qualification and provide support to the sales team;
• Actively participate in generating new business opportunities;
• Monitor and support the sales team in their activities;
• Provide a safe and inclusive environment for team members and others in the company;
• Create and nurture new business opportunities with new and existing clients based on periodically defined commercial actions;
• Qualify inbound and outbound leads;
• Promote Teltec's portfolio solutions and identify needs with potential customers;
• Track opportunities throughout their lifecycle.

SDR Intern – Lead Prospecting and Qualification

Business Analyst

• Prestar suporte aos clientes da Teltec, atuando diretamente no tratamento de requisições, incidentes, configurações e mudanças de terceiro nível, com foco em soluções de Cloud;
• Atuar no suporte nível 2/3 em ambientes cloud (Azure e AWS);
• Diagnosticar e resolver incidentes complexos (rede, identidade, compute, storage);
• Operar e manter arquiteturas baseadas em: Landing Zones (CAF / Enterprise Scale), Hub-Spoke, Multi-conta (AWS Organizations);
• Gerenciar recursos como: VMs, containers (AKS/EKS), App Services, Storage (Blob, S3, Files), Banco de dados (PaaS e IaaS);
• Implementar e manter: Monitoramento (Azure Monitor, CloudWatch), Backup e Disaster Recovery;
• Apoiar times de DevOps e arquitetura, atuar em mudanças (GMUD), análise de impacto e troubleshooting avançado;
• Garantir boas práticas de segurança e governança;
• Resolver incidentes de terceiro nível reportados pelos clientes;
• Analisar o monitoramento de serviços, infraestrutura e aplicações, propondo melhorias e otimizações contínuas;
• Participar da pesquisa de novas tecnologias, atualizando conhecimentos e propondo melhorias na infraestrutura dos serviços;
• Antecipar problemas, tomando iniciativas para melhorias de processos e aprendizado contínuo;
• Orientar os clientes na melhor utilização dos serviços ofertados;
• Documentar as atividades técnicas realizadas.

Analista de Soluções Cloud – Suporte, Azure, AWS

Account Manager

• Provide technical and commercial customer support;
• Develop strategic plans for client prospecting;
• Develop and implement action plans for servicing each account;
• Lead teamwork in partnership with technical, finance, administrative and operations teams;
• Manage sales processes in the private market, serving corporate clients;
• Develop action plans to achieve targets, such as promotional campaigns for end customers, partner relationship management, organizing events, supporting the development of marketing materials to strengthen the company’s image, and increasing market share;
• Carry out specific initiatives focused on cloud computing projects in the Southeast region;
• Prospect new business with a focus on cloud computing and maintain the client portfolio;
• Prepare contract proposals;
• Analyze opportunities;
• Support customers on their digital transformation journey;
• Make post-sales contacts to support customer retention;
• Perform post-sales activities to maintain customer relationships;
• Perform other duties related to the role, as required by the company.

Account Manager II – Cloud Solutions

Technical Project Manager

• Plan the project together with the specialists responsible for implementation, preparing the necessary documentation, allocating resources, and managing project communications.
• Monitor the execution phase, acting as a facilitator in problem resolution and conducting periodic follow-up meetings with stakeholders to evaluate progress and define necessary actions.
• Control project scope, cost, schedule and quality, aligned with deliverables and client expectations.
• Identify and mitigate risks throughout the project.
• Prepare status reports and present updates to management and clients.
• Close the project with clients through closing meetings and the preparation and submission of documentation. Internally, follow procedures for closing costs, records and releasing resources.
• Propose and promote improvements in processes, methods, tools and documentation used by the projects area.

Software Project Manager

Lead Generation

• Support the Commercial team with daily activities;
• Contribute to the execution of initiatives outlined in the commercial strategic plan;
• Assist with sales operations, including updating and maintaining the CRM;
• Perform prospecting of new clients (inbound and outbound);
• Qualify leads (inbound and outbound);
• Promote Teltec's portfolio solutions, identifying potential client needs;
• Create and edit support materials for internal and external communications.

Young Apprentice – Lead Prospecting and Qualification

Recruitment

• Conduct end-to-end recruitment and selection processes for LATAM positions (profile alignment, posting, sourcing/hunting, screening, interviews and closing), supporting hires for Corporate, Backoffice and Tech (IT Services and Software) teams, with a focus on software development and cloud (Azure).
• Hold alignment and calibration meetings with leaders and internal clients (and, when applicable, external clients), supporting the definition of seniority, technical requirements and attraction strategy.
• Manage and analyze recruitment and selection data and KPIs (funnel, SLA, conversions, quality of hire), maintaining dashboards and reports (Power BI/Excel) and generating insights to guide decisions and prioritize requests.
• Ensure a positive experience for candidates and hiring managers throughout the recruitment process, with clear and regular communication (including conducting interviews and alignments in English and/or Spanish when required).
• Operate in IT consulting environments, running multiple processes simultaneously, demonstrating urgency, organization and the ability to prioritize with requesting areas.
• Support hiring for Tech (Cloud IT Services and Software) and corporate roles, understanding technical requirements and advising on sourcing strategy.
• Research market trends and best practices, including tech communities and events, to improve attraction, sourcing and talent engagement strategies.
• Implement continuous improvements to recruitment and selection processes (standardization, playbooks, templates, automations and use of AI), promoting efficiency, quality and compliance.
• Participate in employer branding projects and talent attraction initiatives focused on technology (communities, universities, events and partnerships).
• Be responsible for participating in internal and external audits related to recruitment and selection processes, ensuring governance, traceability and compliance with internal policies.

Recruitment and Selection Analyst – Talent Acquisition

• Provide technical-commercial support;
• Develop strategic planning for client prospecting;
• Develop and implement action plans for servicing each account;
• Lead teamwork in partnership with technical, finance, administrative and operations teams;
• Lead sales processes in the private market, servicing corporate clients;
• Develop action plans to achieve targets, such as promotional campaigns for end customers, partner relationship building, organizing events, supporting the creation of marketing materials to strengthen the company’s image, and increasing market share;
• Execute specific initiatives focused on cloud computing projects in the Southeast region;
• Prospect new business focused on cloud computing and maintain the client portfolio;
• Prepare contract proposals; analyze opportunities;
• Support clients in their digital transformation journey;
• Conduct post-sales contacts to retain customers;
• Perform post-sales activities to maintain the client;
• Perform other duties relevant to the role, as required by the company.

• Provide technical and commercial account support;
• Develop strategic plans for client prospecting;
• Develop and implement an action plan to service each account;
• Coordinate activities in partnership with technical, finance, administrative and operations teams;
• Manage sales processes for the private sector, serving corporate clients;
• Develop action plans to meet targets, such as promotional campaigns for end customers, partner relationship management, organizing events, supporting the creation of marketing materials to strengthen the company’s image, and increasing market share;
• Carry out targeted activities focused on cloud computing projects in the Southeast region;
• Prospect new cloud-focused business opportunities and maintain the client portfolio;
• Prepare contract proposals; analyze opportunities;
• Support clients on their digital transformation journey;
• Perform post-sales follow-up contacts to retain clients;
• Perform post-sales activities to maintain client relationships;
• Perform other duties related to the role as required by the company.