Telstra

Customer Support

• Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Customer Service & Sales Consultant – Expression of Interest

Network Engineer

• Provide specialised technical support in the detection, investigation and resolution of complex network faults and routines associated with the customers network including associated Telstra carriage services, ensuring all faults are responded and resolved within agreed timelines.
• Apply excellent Incident management methodologies to detect and resolve faults in an affective and timely manner to meet monthly KPI metrics.
• Perform L2 investigation of network faults.
• Provide specialised technical expertise in the investigation and rectification of more complex faults and routines.
• Diagnose and restore complex issues associated to customers private networks for Telstra’s enterprise customers.
• Perform or participate in complex, specialised technical investigations to determine/confirm system and design standards and performance parameters for the networks, infrastructure, products and services supplied and operated by Telstra.
• Provide pro-active Change management with customers to ensure that customer impact of service/network changes and planned outages are minimised.
• Complete all simple service requests/ MACs in timely manner.
• Co-ordinate with service desk, customers, vendors and all other resolver groups to ensure timely resolution.

Network Technical Specialist

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Customer Service & Sales Consultant, Expression of Interest

Human Resources

• Ensure Telstra Consumer leaders and teams are set up and supported to deliver with the right organisational structures, capability, and partnering in place.
• Act as a partner to key executives across and offer coaching and leadership, while challenging the status quo.
• Drive senior leadership and executive talent succession planning and talent reviews to nurture careers and mitigate risks.
• Provide strategic input to functional workforce plans – desired shifts, and capability needs now and future.
• Partner with GE and Executive Talent teams to attract and retain the right talent to lead, inspire and engage our people and grow the business.
• Drive sustainable org design and M&A projects aligned to Telstra’s design principles and planning teams to provide a consistent employee experience and achieve prioritised outcomes.
• Champion and integrate DEI initiatives into Functional strategies, operations and decision making.
• Collaborate with GE/SLT and Corporate Comms Lead to develop and execute measurable Function specific People Plans that are aligned and integral to the business strategy.

HR Manager

Manager

• Manage a group of Information and Cyber Security Analysts responsible for protecting Telstra’s systems, applications and networks from compromise, theft and damage.
• Provide critical assurance that customer data and services are secure, reinforcing Telstra’s position as a trusted partner.
• Drive the ongoing growth and innovation of our Cyber Detection and Response (CDR) offering, ensuring it remains aligned with modern and emerging security technologies and practices.

Manager, Cyber Defence

Customer Service & Sales Consultant

Data Analyst

• Own and deliver contractual, operational, and service delivery reporting outputs, ensuring all obligations are met accurately, on time, and across defined reporting cadences (daily, weekly, monthly, and ad-hoc)
• Execute and manage end-to-end reporting processes and data pipelines, including data extraction, transformation, validation, reconciliation, and secure delivery, while ensuring performance, scalability, and reliability
• Build and enhance scalable reporting solutions, dashboards, and analytics workflows, applying strong data quality, reconciliation, and assurance practices to maintain accurate, complete, and audit-ready reporting outputs
• Monitor reporting pipelines and workflows to identify and resolve issues, including contributing to incident investigation, root cause analysis, and remediation
• Work closely with stakeholders to ensure reporting aligns to service performance, contractual commitments, and customer expectations
• Ensure reporting outputs adhere to governance, data quality, and controlled data handling requirements, particularly within secure and regulated environments
• Prepare and present insights that support operational and service delivery decision-making, while maintaining a strong focus on accuracy and consistency
• Support automation and AI-assisted analytics initiatives to improve reporting efficiency, insight generation, and operational performance
• Contribute to the evolution of reporting capability through automation uplift, platform transition, and modern analytics approaches
• Identify opportunities to improve reporting scalability, efficiency, and resilience across existing processes
• Develop and maintain documentation, runbooks, and standard operating procedures to support consistent delivery and reduce single points of failure
• Support onboarding of new reporting requirements, customer needs, and platform changes, ensuring continuity of service.

Data Insights & Analytics Analyst

• Help customers find the right products and services
• Provide exceptional in-store customer journeys
• Stay up-to-date with the latest gadgets and services
• Use consultative selling skills to meet and exceed sales targets and KPIs
• Work closely with your team to create a welcoming environment

• Help customers find the right products and services to suit their needs
• Stay up-to-date with the latest gadgets and services
• Use your consultative selling skills to meet and exceed sales targets and KPIs
• Work closely with your team to create a welcoming environment where everyone is supported

• Investigate, diagnose, and resolve complex network incidents and problems
• Implement large-scale network changes in line with customer and change management processes CIP Pre-reviews
• Perform release and deployment management activities.
• Provide technical escalation support to Level 3 Engineers within the DNOC
• Prepare and maintain technical documentation for internal and customer stakeholders