Customer Service & Sales Consultant

Telstra

Retail Customer Service & Sales Consultant at Telstra enhancing customer experience through exceptional service and product guidance. Collaborating with team to achieve sales targets in-store setting.

Posted 6/17/2026part-timeWollongong • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Requirements

What you’ll need

Great Communication Skills: You’re a natural at connecting with people and making their day better.
Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.
Resilience and Positivity: You have a can-do attitude, even when things get busy.
Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!

Benefits

Comp & perks

Plus 12% Superannuation
Plus 10% Variable Remuneration
Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners
Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave
Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning, and develop your career with our Future Ready program designed to build on your skills and prepare you for your next step
Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way!
Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success
Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

great communication skillssolution-oriented approachsales drivepassion for learningresiliencepositivitycustomer-facing experience