Telstra

Customer Support

• As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service.
• You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
• A Telstra Retail Consultant thrives on making sure our customers connect faster, better, smarter.
• To ensure you’re at the top of your game, you will be continually trained up on all the latest cutting-edge tech and gadgets.
• Your knowledge, progressive sales approach and consultative service superpowers will empower you to support and solution for our customers.

Customer Service & Sales Consultant

Analyst

• Undertake analysis, research, modelling, forecasting & diagnosis to identify patterns, trends or issues that may need a response
• Interpret data/outcomes to highlight business problems, risks and opportunities.
• Make recommendations for consideration in the formulation of tactical and operational plans and initiatives
• Co-ordinate post-implementation reviews of projects or plans, and analyse their impact on the achievement of the groups KPIs.
• Communicate findings and make recommendations to project managers or business leaders
• Develop and undertake or contribute to research projects
• Assist in the production of high quality feasibility analysis and business cases to support business opportunities identified in Telstra’s International Network Leadership program and ensure that key stakeholders are suitably briefed throughout the approval process.
• Assist in the development and production of Telstra’s international network strategy and growth plan
• Assist in the evaluation and identification of cost savings and optimisation that will allow Telstra to meet and exceed its current and future financial targets.
• Contribute to the assessment of impacts of strategic technology decisions on the overall network efficiency and profile of costs over time; Help formulate recommendations on network capital investment needed to satisfy product targets and other corporate initiatives, ensuring optimal utilisation of capital and existing network infrastructure.

Senior International Network Strategy Analyst

QA Engineer

• Build next-level test automation suites for UI, APIs, and backend services that integrate seamlessly into CI/CD pipelines
• Analyze test results, provide data-driven insights, and continuously improve automation strategies to developers
• Stay ahead of the curve by researching and experimenting with cutting-edge testing tools and techniques and implement which suites Telstra’s quality need.

IT Tester

• Build next-level test automation suites for UI, APIs, and backend services
• Drive shift-left testing
• Be a test strategist & automation pro
• Work side-by-side with developers to bake quality into every stage of the software lifecycle
• Analyze test results and provide data-driven insights

• Achieve exceptional in-store customer journey by providing outstanding customer service
• Empower customers by identifying the products and services they need to transform their telecommunications experience
• Ensure you’re at the top of your game by being continually trained on all the latest tech and gadgets
• Showcase your consultative service superpowers to support customers

• Provide an exceptional in-store customer journey
• Empower customers by identifying the products and services they need
• Support and solution for our customers
• Make sure our customers connect faster, better, smarter
• Be continually trained on all the latest cutting-edge tech and gadgets

• As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service.
• You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
• Your knowledge, progressive sales approach and consultative service superpowers will empower you to support and solution for our customers.

• Be the go-to expert for VTC hardware/software setup, troubleshooting, and maintenance.
• Own the end-to-end customer experience—from logging requests to resolution.
• Collaborate across Telstra teams and third-party suppliers to meet service levels.
• Keep customers informed with clear, timely updates.
• Champion Telstra’s values and safety standards in every interaction.

Customer Service & Sales Consultant

Senior International Network Strategy Analyst

IT Tester

IT Tester

Customer Service & Sales Consultant

Customer Service & Sales Consultant

Customer Service & Sales Consultant

Customer Service Specialist – Video Teleconferencing (VTC)