Network Technical Specialist

Telstra

Providing specialised technical support in network management for Telstra’s enterprise customers. Responsibilities include fault detection, investigation, and resolution in a 24x7 shift environment.

Posted 7/24/2026full-timeCanberra • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in network fault detection, investigation, and resolution, with a strong focus on incident management and change management processes. Proficient in Cisco and Fortinet device configurations, ensuring timely support for enterprise customers.

Highest-signal resume keywords

NV1 Security ClearanceCCNA CertifiedFortinet Foundation CertificationCisco Switching/Routing KnowledgeITIL Awareness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network Fault DetectionIncident ManagementL2 InvestigationChange ManagementCisco Device ConfigurationFortinet Device ConfigurationService Request FulfilmentKPI Metrics ManagementComplex Issue DiagnosisNetwork Performance Parameters

Soft Skills

Proactive CommunicationCollaborationProblem SolvingCustomer Service Orientation

Certifications & Qualifications

CCNAFortinet Foundation

Industry Keywords

Telstra Carriage ServicesPrivate NetworksNetwork Support24/7 Shift RosterAustralian Citizenship

Tech Stack

Tools & technologies

Switching

About the role

Key responsibilities & impact

Provide specialised technical support in the detection, investigation and resolution of complex network faults and routines associated with the customers network including associated Telstra carriage services, ensuring all faults are responded and resolved within agreed timelines.
Apply excellent Incident management methodologies to detect and resolve faults in an affective and timely manner to meet monthly KPI metrics.
Perform L2 investigation of network faults.
Provide specialised technical expertise in the investigation and rectification of more complex faults and routines.
Diagnose and restore complex issues associated to customers private networks for Telstra’s enterprise customers.
Perform or participate in complex, specialised technical investigations to determine/confirm system and design standards and performance parameters for the networks, infrastructure, products and services supplied and operated by Telstra.
Provide pro-active Change management with customers to ensure that customer impact of service/network changes and planned outages are minimised.
Complete all simple service requests/ MACs in timely manner.
Co-ordinate with service desk, customers, vendors and all other resolver groups to ensure timely resolution.

Requirements

What you’ll need

NV1 Security clearance
CCNA certified
Fortinet Foundation (Fundamentals/Associate) certifications
3-5 years of experience on network support
Cisco Switching / routing knowledge
Fortinet Switching / routing knowledge
ITIL Awareness of incident management, service request fulfilment and change management process
Hands on experience of Cisco and/or Fortinet device configurations
You must be located in Canberra or Sydney
You must be able to participate in a 24/7 shift roster work arrangement
Candidates must be Australian Citizens and have current Baseline/NV1/NV2 clearance minimum to be considered.

Benefits

Comp & perks

Performance-related pay
Access to thousands of learning programs so you can level-up
Global presence across 22 countries; opportunities to work where we do business.
Purchased annual leave scheme
Additional Telstra day off
Additional 30% off Telstra products and services
Toolkit provided (laptop + mobile phone + plan paid for)