Customer Service & Sales Consultant – Expression of Interest

Telstra

Retail Customer Service & Sales Consultant at Telstra providing exceptional service and tech solutions. Collaborating with teams to achieve sales targets in an iconic Australian brand.

Posted 7/24/2026part-timeFrankston • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and consultative selling skills to effectively connect with customers and tailor solutions that meet their needs. Exhibits a proactive sales drive and a positive attitude, contributing to a supportive team environment focused on achieving store goals.

Highest-signal resume keywords

Great Communication SkillsSolution-Oriented ApproachSales DriveCustomer-Facing ExperienceResilience and Positivity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Consultative SellingCustomer EngagementAdaptabilityTeam CollaborationProblem Solving

Industry Keywords

Sales TargetsKPIsCustomer ServiceProduct KnowledgeDynamic Environment

About the role

Key responsibilities & impact

Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Requirements

What you’ll need

Great Communication Skills: You’re a natural at connecting with people and making their day better.
Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.
Resilience and Positivity: You have a can-do attitude, even when things get busy.
Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!

Benefits

Comp & perks

Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners
Take advantage of 16 weeks of paid parental leave
Telstra Extra Day Off
Gender affirmation leave
Cultural Leave
Blood Donor Leave
Ability to purchase up to 4 weeks of additional leave
Access over 17,000 learning programs with LinkedIn Learning
Develop your career with our Future Ready program designed to build on your skills and prepare you for your next step
We offer flexible working hours and a supportive approach to parental leave
Benefit from monthly performance rewards and a range of recognition programs to celebrate your success
Join a diverse and inclusive team where everyone’s unique perspective is valued and respected