Telnyx

Product Marketing

• Lead cross-functional GTM systems programs from discovery through launch, adoption, and iteration
• Translate business workflows into clear technical requirements, system designs, milestones, owners, risks, and success metrics
• Partner with RevOps, Engineering, Data, Sales, Marketing, CS, and Finance to modernize the GTM operating layer
• Drive programs around CRM architecture, routing, enrichment, handoffs, lifecycle automation, attribution, service order workflows, reporting dependencies, and AI-agent readiness
• Identify where manual work, vendor glue, or unclear ownership should become durable automation or owned system logic
• Define safe operating patterns for AI agents interacting with GTM systems, including data access, workflow permissions, approval gates, error handling, and auditability
• Create documentation that makes systems understandable: current state, target state, business rules, dependencies, failure modes, launch plans, and open decisions
• Triage systems requests at the program level: distinguish one-off fixes from structural process gaps or productizable automation opportunities
• Manage vendor and tooling dependencies where they affect system architecture, reliability, cost, or roadmap decisions
• Ensure GTM systems work ships with clear ownership, support paths, monitoring, and downstream reporting impact understood

GTM Systems & Automation Lead

Customer Success Manager

• Track daily, weekly, and monthly metrics tied to community customers (accounts under $5K monthly spend)
• Remain responsive and available to maximize customer satisfaction—addressing inquiries, technical requests, and following through on timelines
• Proactively identify issues across your book of customers and engage internal teams to resolve them
• Leverage AI tools daily to automate workflows, surface insights, and optimize how you manage your book of business—we're looking for someone who's already building AI into how they work, not just open to it
• Respond to customer inquiries about messaging compliance, content guidelines, and registration timelines
• Develop strong relationships with key stakeholders, establish critical goals and KPIs, and help customers achieve their messaging objectives
• Review prospective traffic for compliance and work with customers to resolve messaging issues
• Coordinate with the Telnyx Messaging Team to ensure a smooth compliance experience
• Maintain and manage large datasets while keeping customers informed throughout the process

Support Engineer

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Product Support Engineer – EMEA, Weekend Warrior

Solutions Engineer

• Partner with the LATAM sales team to own the technical side of customer opportunities from discovery through close
• Lead technical discovery to understand customer requirements, current architecture, pain points, and business goals
• Recommend integration strategies, solution architectures, platforms, and application infrastructure using Telnyx products
• Deliver technical presentations, product demonstrations, workshops, and proof-of-concept support
• Explain Telnyx products across Voice, SIP Trunking, Messaging, Wireless/IoT, Networking, Storage, AI, and Voice AI
• Help customers evaluate Telnyx APIs, network capabilities, and communications infrastructure
• Identify technical objections and work with Sales, Product, and Engineering to resolve blockers
• Support customer and partner integrations in real-world environments
• Build lightweight prototypes or demos that show how Telnyx products can solve customer problems
• Maintain deep knowledge of Telnyx's existing and future products
• Serve as the voice of the customer by sharing technical feedback with Product and Engineering teams
• Support customer meetings, partner conversations, trade shows, and regional events as needed

Solutions Engineer, LATAM

Account Manager

• Own Vendor Relationships End-to-End: Serve as primary contact for assigned vendors across datacenter, colocation, and connectivity providers. Manage the full lifecycle — onboarding, contract negotiation, renewals, escalations, and offboarding.
• Lead Commercial Negotiations: Negotiate pricing, contract terms, SLAs, and NRC/MRC structures. Develop comparison frameworks and present recommendations with clear trade-offs.
• Run RFQ Processes: Design and manage RFQ/RFP workflows for new vendor evaluations and expansion projects. Collect, normalize, and analyze vendor proposals to support sourcing decisions.
• Manage Network & Connectivity Procurement: Source and negotiate IP transit, private point-to-point circuits, wavelengths, dark fiber, and cross-connects alongside datacenter/colocation deals.
• Track & Report Vendor Performance: Maintain contract databases, track SLA compliance, and produce regular reporting on vendor spend, renewal timelines, and performance against commitments.
• Manage Vendor Escalations: Own incident and escalation workflows — coordinate RFO/RCA processes, drive resolution with vendors, and ensure contractual remedies are pursued.
• Cross-Functional Coordination: Work with network engineering, legal, finance, and procurement on vendor-related initiatives, contract reviews, and infrastructure planning.
• Process Improvement: Identify and implement improvements to vendor management workflows, tracking systems, and operational playbooks.

Vendor Relations Manager

Backend Engineer

• Design, build, and maintain APIs, services, and systems across Telnyx’s engineering teams.
• Debug production issues across services and multiple levels of the stack.
• Work with engineers across the company to build new features at large scale.
• Improve engineering standards, tooling, and processes.

GTM Systems & Automation Lead

Customer Success Manager

Product Support Engineer – EMEA, Weekend Warrior

Solutions Engineer, LATAM

Vendor Relations Manager

Senior Software Engineer, Elixir