Customer Success Manager

Telnyx

Customer Success Manager managing community customers and messaging compliance at Telnyx. Utilizing AI tools and ensuring customer satisfaction while developing strong relationships with key stakeholders.

Posted 7/6/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Track daily, weekly, and monthly metrics tied to community customers (accounts under $5K monthly spend)
Remain responsive and available to maximize customer satisfaction—addressing inquiries, technical requests, and following through on timelines
Proactively identify issues across your book of customers and engage internal teams to resolve them
Leverage AI tools daily to automate workflows, surface insights, and optimize how you manage your book of business—we're looking for someone who's already building AI into how they work, not just open to it
Respond to customer inquiries about messaging compliance, content guidelines, and registration timelines
Develop strong relationships with key stakeholders, establish critical goals and KPIs, and help customers achieve their messaging objectives
Review prospective traffic for compliance and work with customers to resolve messaging issues
Coordinate with the Telnyx Messaging Team to ensure a smooth compliance experience
Maintain and manage large datasets while keeping customers informed throughout the process

Requirements

What you’ll need

2+ years of customer service experience supporting a highly technical product (APIs, telecom, SaaS infrastructure, or similar), or 2+ years of project management experience in a technical or professional setting—telecommunications background is a plus
Genuine technical curiosity—you're comfortable digging into how a product works under the hood, reading documentation, and troubleshooting technical issues without hand-holding
AI-forward mindset—you actively use AI tools in your day-to-day work and look for ways to apply them to customer success workflows, data analysis, and process automation
Resourcefulness—you're technically competent and enjoy solving problems for customers and teammates
Advanced organizational and time management skills
Excellent project management abilities, developing workflows to increase troubleshooting efficiency while following standard processes
Impeccable written and verbal communication—you're a strong listener who can stand in your customer's shoes
Analytical thinking—ability to analyze, synthesize, and apply information to solve problems swiftly while weighing pros, cons, and downstream effects
Integrity, transparency, and a bias toward action
Adaptability and introspection—ability to work under pressure and help others

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

APIsTelecomSaaS InfrastructureData AnalysisWorkflow DevelopmentMessaging ComplianceTechnical TroubleshootingMetrics TrackingProcess AutomationKPI Development

Soft Skills

Excellent CommunicationResourcefulnessOrganizational SkillsAdaptabilityIntegrity