Telia

Manager

• Drive end-to-end Network prioritization for portfolio planning
• Own and follow up on vital Network deliveries
• Manage incoming local demands and lead responsibilities
• Shape strategies, financial plans, and a data-driven, simplified way of working
• Define AI implementation for Networks unit processes

Strategy & Portfolio Manager

DevOps Engineer

• Operate and improve Kafka infrastructure on private cloud, incl. Kubernetes environments.
• Help drive Kafka self-service concept forward.
• Develop and maintain CI/CD pipelines using GitHub actions.
• Implement and maintain Infrastructure as Code (Ansible, Terraform) to ensure scalability.
• Contribute to DevSecOps practices: security automation, code scanning, and vulnerability remediation.
• Leverage observability through integrated monitoring, alerting, and logging tools.
• Liason with internal Telia stakeholders to serve messaging needs.
• Participate in a rotating on-call schedule to support availability and incident response.

Customer Support

• Define and lead the Customer Care Division strategy, ensuring alignment with the company’s overall business goals.
• Lead and develop high-performing customer care teams, empowering leaders and fostering collaboration.
• Oversee customer care operations, ensuring high performance against sales KPIs, service quality and operational efficiency.
• Drive a customer-centric culture and continuously improve customer experience across all service channels.
• Partner with senior leaders across the organization to integrate customer insights into business decisions.
• Lead business planning for the division, including budgeting, resource allocation, and strategic initiatives.
• Identify and drive opportunities to simplify processes, enhance customer loyalty, and create long-term value for the business.

Strategy & Portfolio Manager

DevOps Engineer

Head of Customer Care