TekniPlex

Customer Support

• Provide concierge service to our customers, going beyond standard support to provide a highly personalized, proactive and comprehensive experience for key accounts.
• Anticipate needs, offer tailored solutions and build deep, trusting, lasting relationships.
• Lead Initiatives to improve communication and customer satisfaction for assigned product segment.
• Communicate with all internal departments on priorities and risk factors to understand specific customer needs.
• Review and provide input on inventory issues and SLOB.
• Maintain and manage relationships with warehouse team, carriers, vendors, and customers for a better coordination.
• Proactive communication is always needed including after office hours and weekends.
• Finding creative solutions to problems such as: Ship short notice, Reschedule shipments, Filling shipments with different products.
• Conduct internal emergency meetings with production, quality, warehousing and logistics.
• Effectively utilize the ERP system (LN) to enter information such as: Sales orders, Inventory, Pricing.
• Provide backup for team members’ PTO – schedules should be coordinated effectively.
• Prepare and distribute product or service reports both internally and externally by collecting and analyzing customer information: Inventory, Open orders/Backorders, Monthly expected sales input.
• Manage and distribute quality complaints through proper channels making sure the problems/issues are resolved in a timely manner and effectively communicated to the customers.
• Participate in customer visits as needed.
• Lead and participate in department meetings.
• Generate the OTIF KPI for the assigned customers and identify actionable items for improvement.
• Review and follow-up on the assigned customer’s sales.
• Work on the projects & goals assigned by the department manager.
• Receive and process purchase orders.
• Process order changes.
• Provide order confirmations to customers.
• Create credits/debits as needed as well as assist with accounts receivable issues.

Manufacturing Customer Service Rep III

Procurement

• Develop and implement category strategies across assigned indirect spend areas
• Lead strategic sourcing initiatives (RFPs, negotiations, supplier selection)
• Build and manage supplier relationships
• Partner with global stakeholders to translate business needs into procurement strategies
• Ensure adherence to procurement policies and support contract lifecycle management

Procurement Manager – Indirects, Functional Spend

Recruitment

• Coordinate and schedule interviews between candidates, hiring managers, and interview teams.
• Serve as a primary point of contact for candidates throughout the interview process.
• Ensure a positive, professional, and responsive candidate experience.
• Manage interview logistics including virtual meeting setup, travel arrangements (when applicable), and interview confirmations.
• Prepare interview schedules and communicate agendas to participants.
• Maintain regular communication with candidates to ensure a positive and engaging hiring experience.
• Create and maintain job requisitions within the Applicant Tracking System (ATS).
• Post positions to internal and external job boards.
• Monitor job postings for accuracy and ensure positions remain active and up to date.
• Support recruiting compliance, recordkeeping, and documentation requirements.
• Conduct initial resume reviews and candidate screenings for selected positions.
• Assist with offer letter preparation and pre-employment activities.
• Support onboarding activities to help ensure a smooth transition from candidate to employee.

Talent Acquisition Coordinator

• Provide concierge service to customers for a personalized experience
• Anticipate needs and offer tailored solutions
• Maintain relationships with warehouse team, carriers, vendors, and customers
• Proactive communication, including after office hours and weekends
• Manage relationships and internal communication for improving customer satisfaction
• Participate in customer visits and department meetings
• Generate KPI reports for assigned customers

Customer Service Representative III

Account Manager

• Deliver sales and EBITDA growth at or exceeding budget for key customer accounts
• Set financial targets and forecasts, analyze and track performance
• Responsible for understanding EBITDA down to the product portfolio level of the customer, driving actions in order to enhance profitability
• Develop and maintain account plans to identify and deliver strategic objectives that enhance the customer’s and Tekni’s relationship
• Develop comprehensive, multi-year supply proposals, supported by sound financial analysis
• Develop an understanding of the customer, to include their strategic plans, business state and gaps, organization, processes, etc.
• Identify, develop and win specific business-development opportunities with the customer account
• Negotiate supply contracts, quality agreements, P.O.’s, Non-Disclosure Agreements, Joint Development Agreements, etc.
• Attend trade shows, and develop publications with Marketing and GTC to advance industry knowledge and customer knowledge as needed

Manufacturing Customer Service Rep III

Procurement Manager – Indirects, Functional Spend

Talent Acquisition Coordinator

Customer Service Representative III

Global Key Account Manager