TekniPlex

Customer Support

• Provide concierge service to customers for a personalized experience
• Anticipate needs and offer tailored solutions
• Maintain relationships with warehouse team, carriers, vendors, and customers
• Proactive communication, including after office hours and weekends
• Manage relationships and internal communication for improving customer satisfaction
• Participate in customer visits and department meetings
• Generate KPI reports for assigned customers

Customer Service Representative III

Account Manager

• Deliver sales and EBITDA growth at or exceeding budget for key customer accounts
• Set financial targets and forecasts, analyze and track performance
• Responsible for understanding EBITDA down to the product portfolio level of the customer, driving actions in order to enhance profitability
• Develop and maintain account plans to identify and deliver strategic objectives that enhance the customer’s and Tekni’s relationship
• Develop comprehensive, multi-year supply proposals, supported by sound financial analysis
• Develop an understanding of the customer, to include their strategic plans, business state and gaps, organization, processes, etc.
• Identify, develop and win specific business-development opportunities with the customer account
• Negotiate supply contracts, quality agreements, P.O.’s, Non-Disclosure Agreements, Joint Development Agreements, etc.
• Attend trade shows, and develop publications with Marketing and GTC to advance industry knowledge and customer knowledge as needed

Global Key Account Manager

• Drive revenue growth, profitability, and long-term strategic value through account management.
• Serve as the primary point of contact for key customers, ensuring strong relationships and alignment with customer needs.
• Own the commercial performance of assigned accounts, including budgeting, forecasting, pricing, and contract management.
• Identify and pursue new business opportunities within existing and prospective accounts.
• Collaborate with internal teams including Customer Service, R&D, Operations, Supply Chain, Finance, and Marketing.

Key Account Manager

Compliance

• Manage the maintenance of the Consumer Products Rapid Regulatory Response System (RRRS), ensuring raw materials used on the CPD plant locations are captured, that the regulatory information is current, and provide support to various teams regarding raw materials that are found to have compliance concerns.
• Issue Drug Master File (DMF) Letters of Authorization (LOAs); amend DMFs; and complete FDA annual reports for DMFs
• Provide support to Quality and Procurement during SQF Audits; maintain regulatory documentation on an annual basis for multiple plant locations.
• Provide timely response to varied customer requests submitted by Quality, Customer Service, Sales, or Others, including FDA statements, EU 10/2011, CONEG, RoHS, TSE/BSE/Animal Origin, Allergens, REACH (SVHC), California Proposition 65, BHT, Bisphenols, Phthalates, PFAS/PFOA/PFOS, Conflict Minerals, MOSH/MOAH, Nitrocellulose/Nitrosamines, others.
• Responsible for providing input and technical expertise to internal Regulatory, R&D and Procurement.
• Support the ENHESA or any other specialized software activities for the Consumer Products Division.
• Actively support the Global Regulatory Director in customer requests, both internal and external.
• Work cross functionally with wider business team to ensure all company business objectives are met/exceeded
• Coordinates with functional teams to implement effective collaboration and knowledge management measures.
• Participate on various NPD teams to ensure they have appropriate regulatory information for all key development programs.
• Actively participate in global regulatory community efforts. Evaluate best practices learned from internal or external sources. Participate in information sharing activities as important regulatory concerns arise; generate slide decks and present regulatory information to internal and external customers.

Global Regulatory Manager, IPS – Sealing, Lidding, Tubing

Sales

• Responsible for all sales for the Protein category across all materials, achieving financial plans.
• Build relationships and work collaboratively with stakeholders such as Marketing, Operations, Finance, Supply Chain, etc.
• Lead the sales team in the USA and execute on the sales strategy.
• Develop and manage a strong sales pipeline in the Protein industry.
• Negotiate supply agreements and pricing with clients.
• Monitor and continuously improve the Protein Sales Pipeline.
• Foster strong relationships with current and new customers, addressing their needs promptly.
• Work with Sales Excellence team to evaluate the impact of pricing decisions on sales and profitability.
• Lead, mentor, and motivate the sales team to achieve individual and team sales goals.
• Develop and monitor key performance indicators (KPIs) to assess sales team effectiveness.

Customer Service Representative III

Global Key Account Manager

Key Account Manager

Global Regulatory Manager, IPS – Sealing, Lidding, Tubing

Sales Director – Protein