Manufacturing Customer Service Rep III

TekniPlex

Providing concierge-level care to customers in a manufacturing customer service role, ensuring satisfaction and resolving issues proactively. Building relationships and coordinating with multiple departments and stakeholders.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide concierge service to our customers, going beyond standard support to provide a highly personalized, proactive and comprehensive experience for key accounts.
Anticipate needs, offer tailored solutions and build deep, trusting, lasting relationships.
Lead Initiatives to improve communication and customer satisfaction for assigned product segment.
Communicate with all internal departments on priorities and risk factors to understand specific customer needs.
Review and provide input on inventory issues and SLOB.
Maintain and manage relationships with warehouse team, carriers, vendors, and customers for a better coordination.
Proactive communication is always needed including after office hours and weekends.
Finding creative solutions to problems such as: Ship short notice, Reschedule shipments, Filling shipments with different products.
Conduct internal emergency meetings with production, quality, warehousing and logistics.
Effectively utilize the ERP system (LN) to enter information such as: Sales orders, Inventory, Pricing.
Provide backup for team members’ PTO – schedules should be coordinated effectively.
Prepare and distribute product or service reports both internally and externally by collecting and analyzing customer information: Inventory, Open orders/Backorders, Monthly expected sales input.
Manage and distribute quality complaints through proper channels making sure the problems/issues are resolved in a timely manner and effectively communicated to the customers.
Participate in customer visits as needed.
Lead and participate in department meetings.
Generate the OTIF KPI for the assigned customers and identify actionable items for improvement.
Review and follow-up on the assigned customer’s sales.
Work on the projects & goals assigned by the department manager.
Receive and process purchase orders.
Process order changes.
Provide order confirmations to customers.
Create credits/debits as needed as well as assist with accounts receivable issues.

Requirements

What you’ll need

3-7 Years of Experience in Customer Service in a Manufacturing Setting required.
Superior problem solving and solid analytical skills (quantitative and qualitative).
Demonstrated ability to align and work with cross-functional peers and teams.
Ability to plan, organize and prioritize workload.
Must demonstrate strong decision-making skills, sound judgment and the ability to adapt to a rapidly changing work environment.
Exceptional verbal and written communication skills.
Ability to operate and communicate effectively in person, over the telephone, and in groups, under normal and stressful conditions.
Ability to build rapport and collaborate with others within the company and externally.
Advance proficiency in Microsoft office applications (Excel, Word, PowerPoint, etc).
Good understanding of planning, inventory management, warehouse operation and manufacturing capabilities.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible working hours
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer ServiceAnalytical SkillsDecision-Making SkillsInventory ManagementOrder ProcessingSales Order ManagementQuality Complaint ManagementKPI GenerationReport PreparationManufacturing Knowledge

Soft Skills

Verbal CommunicationWritten CommunicationAdaptabilityRelationship BuildingOrganizational Skills