Customer Service Representative III

TekniPlex

Customer Service Representative delivering personalized concierge support to key accounts. Anticipating customer needs and collaborating with internal teams to enhance satisfaction and improve service delivery.

Posted 6/3/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide concierge service to customers for a personalized experience
Anticipate needs and offer tailored solutions
Maintain relationships with warehouse team, carriers, vendors, and customers
Proactive communication, including after office hours and weekends
Manage relationships and internal communication for improving customer satisfaction
Participate in customer visits and department meetings
Generate KPI reports for assigned customers

Requirements

What you’ll need

Superior problem solving and solid analytical skills
Demonstrated ability to align and work with cross-functional peers and teams
Ability to plan, organize and prioritize workload
Strong decision-making skills, sound judgment, and adaptability in a changing environment
Exceptional verbal and written communication skills
Ability to build rapport and collaborate with others
Advanced proficiency in Microsoft Office applications (Excel, Word, PowerPoint, etc)
Good understanding of planning, inventory management, warehouse operation and manufacturing capabilities

Benefits

Comp & perks

Equal Opportunity Employer
Remote options available

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

KPI reportinginventory managementwarehouse operationmanufacturing capabilitiesanalytical skillsproblem solvingplanningorganizational skillsdecision-makingadaptability

Soft Skills

proactive communicationrelationship managementcollaborationcustomer satisfactionverbal communicationwritten communicationrapport buildingprioritizationsound judgmentcross-functional teamwork