Technogym

General Counsel

• Draft, review, negotiate contractual documents, mainly related to projects performed by the Company in different geographies, in both Italian and English;
• Advise on general business law issues and manage the legal issues of all areas of the company, including but not limited to corporate matters, operations, digital, sales & marketing, procurement, safety, security, litigations and sustainability issues;
• Attend meeting with clients, suppliers and/or project team;
• Fulfill any corporate obligations, including dealing with public notaries or local authorities and obtaining certificates or other corporate documents;
• Draft letters related to contractual obligations and/or pre-litigations and/or claims;
• Advise on claims and ensure a proper connection with external lawyers in charge of litigations, ensuring that externally commissioned lawyers are provided with all necessary information to enable them to provide advice that is accurate, targeted and which represents the best value for money;
• Cooperate in developing procedures, matrices and policies to be adopted at Technogym Group level;
• Work on developing templates and standards and maintain a deep understanding of Group policies and procedures;
• Assist business teams on specific legal issues (e.g. IP, competition or IT laws);
• Provide high quality, targeted and accessible legal advice across a range of practice areas and work as a valued business partner with colleagues across Technogym Group, in order to secure and deliver effective solutions to legal issues;
• Drive continuous improvement within his/her own areas of responsibility;
• Take a proactive approach to risk management, ensuring legal risks and issues are identified, addressed and reported and, where appropriate, escalated;
• Anticipate and manage (legal) risks connected with or resulting from the business strategy and operations;
• Secure compliance of business operations with relevant laws and regulations;
• Deliver high-quality work under deadlines;

Legal Counsel

Engineer

• Execute jobs in line with defined standard operating procedures
• Achieve field performance (TTS, FTFR and JMR3)
• Manage stock of parts and guarantee a high-level of inventory record accuracy
• Educate customers in the technical use and care of Technogym equipment
• Execute effective root cause analyses of product issues, with the goal of identifying the proper parts to be used and determining the appropriate solution
• Properly manage work orders (i.e. including all requested information based on assigned standard operating procedures)
• Properly manage service reports
• Participate in the feedback from the market process, by giving structured and technically meaningful feedback on detected problems
• Contact customers to notify them of estimated times of arrival
• Escalate problems and reassign calls when appropriate
• Accurately report service data in line with assigned procedures
• Ensure all work-related equipment and vehicles are utilized and maintained safely and responsibly, ensuring all work-related tasks are performed in compliance with Technogym guidelines and appropriate Health & Safety legislation.

Services Engineer

Solutions Engineer

• Achieve and over-achieve sales targets within your assigned territory
• Create and present CAD visuals (full training provided)
• Market management and fulfillment of sales pipeline/productivity measures in line with the Company sales code
• Identify consumer leads and sales through B2B2C opportunities and consumer networks
• Keep up-to-date as a product and solutions expert
• Ensure a premium customer experience, attending all relevant installations
• Collaborate with different business functions to deliver Total Wellness Solutions
• Collaborate with finance for proactive customer credit collection
• CRM and quotation tool management, with clean and up-to-date market data
• Execute weekly pipeline management reviews to maximize conversion rate (refuse to lose) and provide reliable forecasts
• Research and feed back on market/segment/territory trends

Solutions Key Account Manager – Health, Corporate & Performance

Manager

• Oversee the efficient operation and maintenance of our facilities.
• Manage all aspects of facility services, including maintenance, safety, and compliance.
• Ensure a functional and welcoming environment for employees and visitors.
• Coordinate and manage routine and extraordinary maintenance activities.
• Manage energy supplies, ensuring best market conditions.
• Oversee cleaning, gardening, and all general services.
• Supervise the Technogym group’s vehicle fleet.
• Provide technical support for special industrial/plant projects.

Facilities Manager

Technical Project Manager

• Guarantee the ultimate customer experience through excellent online technical assistance
• Manage customer relationships at an operational level, coordinating information, data requests and delivery
• Ensure that customers are happy and always satisfied by always providing prompt responses and solutions to their requests
• Monitor the Departments’ KPIs on a weekly basis, taking action to ensure targets are achieved
• Organize team schedule and shifts to guarantee maximum availability for customers
• Identify improvement areas for processes and systems to meet customers' needs
• Collect feedback from customers and share it with the team in a structured way
• Provide training to new team members and whenever some refresh is needed, to ensure compliance with internal policies
• Guarantee accurate, reliable data in the CRM system, avoiding reworking and inefficiency
• Consistently provide day-to-day motivation, creating a lively working atmosphere
• 25% of the time - oversee project management for one off projects such as new process rollouts or process improvements

Technical Call Center Team Leader – Project Manager

Inside Sales

• Drive B2B sales performance through proactive outreach, lead qualification and customer follow-up
• Build and maintain long-term relationships with businesses in the Health, Corporate and Performance sector via phone, email and digital channels
• Identify new business opportunities by researching the healthcare and performance market, contacting prospects and promoting our product portfolio
• Provide tailored product advice and help customers find the right solutions for their business needs
• Manage and maintain the CRM system, ensuring data accuracy and up-to-date customer information
• Collaborate closely with Field Sales, Marketing, and Customer Service teams to ensure a seamless and consistent customer experience
• Prepare quotations, proposals, and follow-ups, supporting the full sales cycle from initial contact to order
• Handle customer inquiries and complaints, ensuring quick and effective resolution

Inside Sales HCP

Call Center Representative

• Guarantee timely, complete resolution of problems reported by clients via telephone or email support, by delivering parts and/or scheduling on-site visits by Technical Engineers
• Handle support requests originating from clients and transfer the necessary parts order to the back office
• Guarantee customer satisfaction through professional technical assistance standards in terms of costs, service quality and speed
• Guarantee product data collection from the market
• Manage the collection of feedback data related to products
• Proactively support CATs in order to keep support costs down
• Effectively record and manage incoming cases (technical issues and queries) and customer complaints
• Act as the first-line for troubleshooting and timely escalation to meet customer SLA’s
• Interact with service teams to ensure timely resolution of issues in line with Customer SLA’s
• Maintain data accuracy within the working systems at all times