Technogym

Inside Sales

• Drive B2B sales performance through proactive outreach, lead qualification and customer follow-up
• Build and maintain long-term relationships with businesses in the Health, Corporate and Performance sector via phone, email and digital channels
• Identify new business opportunities by researching the healthcare and performance market, contacting prospects and promoting our product portfolio
• Provide tailored product advice and help customers find the right solutions for their business needs
• Manage and maintain the CRM system, ensuring data accuracy and up-to-date customer information
• Collaborate closely with Field Sales, Marketing, and Customer Service teams to ensure a seamless and consistent customer experience
• Prepare quotations, proposals, and follow-ups, supporting the full sales cycle from initial contact to order
• Handle customer inquiries and complaints, ensuring quick and effective resolution

Inside Sales HCP

Call Center Representative

• Guarantee timely, complete resolution of problems reported by clients via telephone or email support, by delivering parts and/or scheduling on-site visits by Technical Engineers
• Handle support requests originating from clients and transfer the necessary parts order to the back office
• Guarantee customer satisfaction through professional technical assistance standards in terms of costs, service quality and speed
• Guarantee product data collection from the market
• Manage the collection of feedback data related to products
• Proactively support CATs in order to keep support costs down
• Effectively record and manage incoming cases (technical issues and queries) and customer complaints
• Act as the first-line for troubleshooting and timely escalation to meet customer SLA’s
• Interact with service teams to ensure timely resolution of issues in line with Customer SLA’s
• Maintain data accuracy within the working systems at all times

Technical Call Center Specialist

Account Manager

• Achieve and over-achieve sales targets within your assigned territory
• Create and present CAD visuals (full training provided)
• Market management and fulfillment of sales pipeline/productivity measures in line with the Company sales code
• Identify consumer leads and sales through B2B2C opportunities and consumer networks
• Keep up-to-date as a product and solutions expert
• Ensure a premium customer experience, attending all relevant installations
• Collaborate with different business functions to deliver Total Wellness Solutions
• Collaborate with finance for proactive customer credit collection
• CRM and quotation tool management, with clean and up-to-date market data
• Execute weekly pipeline management reviews to maximize conversion rate (refuse to lose) and provide reliable forecasts
• Research and feed back on market/segment/territory trends

Sales Account Manager – HCP

Sales Account Manager – Health, Corporate & Performance

Account Executive

• Achieve and over-achieve inside sales targets
• Deliver a premium level of customer satisfaction, demonstrating a clear understanding of their needs, offering the right solution to both them and therefore their customers
• Manage inbound calls whilst creating proactive outbound calls to generate new business opportunities for either direct or indirect sales
• Schedule visits with your field sales colleagues where the customers needs are best placed within these areas
• Keep up-to-date as a product and solutions expert, being a credible Technogym Ambassador
• Maximise outbound call campaigns
• Manage and maintain ongoing opportunities to ensure the correct support for each order whilst keeping the wider business informed
• Collect and share adequate market feedback with relevant departments
• Manage and profile the CRM Database to ensure information is accurate and up to date (knowledge of Salesforce is a plus)
• Oversee the process from order to installation and payment to ensure sound execution of the sale
• Provide customers with CAD visuals of their spaces and solutions (full training provided)

Inside Sales Executive – Clubs

• Achieve and over-achieve inside sales targets
• Deliver a premium level of customer satisfaction by understanding their needs and offering the right solution to reach their and their consumers
• Manage inbound calls whilst creating proactive outbound calls to generate new business opportunities for either direct or indirect sales
• Schedule visits with your field sales colleagues where the customers needs are best placed within these areas
• Keep up-to-date as a product and solutions expert, being a credible Technogym Ambassador
• Maximise outbound call campaigns
• Manage and maintain ongoing opportunities to ensure the correct support for each order whilst keeping the wider business informed
• Collect and share adequate market feedback with relevant departments
• Manage and profile the CRM Database to ensure information is accurate and up to date (knowledge of Salesforce is a plus)
• Oversee the process from order to installation and payment to ensure sound execution of the sale
• Provide customers with CAD visuals of their spaces and solutions (full training provided)

Inside Sales Executive, Consumer

• Achieve and over-achieve inside sales targets
• Deliver a premium level of customer satisfaction, demonstrating a clear understanding of their needs, offering the right solution to both them and their customers
• Manage inbound calls whilst creating proactive outbound calls to generate new business opportunities for either direct or indirect sales
• Schedule visits with your field sales colleagues where the customers needs are best placed within these areas
• Keep up-to-date as a product and solutions expert, being a credible Technogym Ambassador
• Maximise outbound call campaigns
• Manage and maintain ongoing opportunities to ensure the correct support for each order whilst keeping the wider business informed
• Collect and share adequate market feedback with relevant departments
• Manage and profile the CRM Database to ensure information is accurate and up to date (knowledge of Salesforce is a plus)
• Oversee the process from order to installation and payment to ensure sound execution of the sale
• Provide customers with CAD visuals of their spaces and solutions (full training provided)

Inside Sales Executive – Hospitality, Residential

Engineer

• Execute jobs in line with defined standard operating procedures
• Achieve field performance (TTS, FTFR and JMR3)
• Manage stock of parts and guarantee a high-level of inventory record accuracy
• Educate customers in the technical use and care of Technogym equipment
• Execute effective root cause analyses of product issues, with the goal of identifying the proper parts to be used and determining the appropriate solution
• Properly manage work orders (i.e. including all requested information based on assigned standard operating procedures)
• Properly manage service reports
• Participate in the feedback from the market process, by giving structured and technically meaningful feedback on detected problems
• Contact customers to notify them of estimated times of arrival
• Escalate problems and reassign calls when appropriate
• Accurately report service data in line with assigned procedures
• Ensure all work-related equipment and vehicles are utilized and maintained safely and responsibly, ensuring all work-related tasks are performed in compliance with Technogym guidelines and appropriate Health & Safety legislation.

Services Engineer

Data Analyst

• Perform in-depth analysis of data and KPIs currently used in the Technical Service area to identify trends, issues, and opportunities for improvement.
• Support on-field Kaizen sessions across EU and non-EU Subsidiaries to streamline current processes
• Develop and maintain dashboards and reports to provide actionable insights to stakeholders at both HQ and subsidiary level.
• Deliver training sessions to colleagues in our Subsidiaries to increase service excellence.
• Contribute to defining and implementing performance improvement plans and monitor their progress through recurrent meetings

Technical Service Data Analyst

• Drive B2B sales performance through proactive outreach, lead qualification, and customer follow-up
• Build and maintain long-term relationships with hotels, resorts, residential communities, and property managers via phone, email, and digital channels
• Identify new business opportunities by researching the hospitality and residential markets, contacting prospects, and promoting our product portfolio
• Provide tailored product advice and help customers find the right solutions for their property or business needs
• Manage and maintain the CRM system, ensuring data accuracy and up-to-date customer information
• Collaborate closely with Field Sales, Marketing, and Customer Service teams to ensure a seamless and consistent customer experience
• Prepare quotations, proposals, and follow-ups, supporting the full sales cycle from initial contact to order
• Handle customer inquiries and complaints, ensuring quick and effective resolution

Inside Sales HCP

Technical Call Center Specialist

Sales Account Manager – HCP

Sales Account Manager – Health, Corporate & Performance

Inside Sales Executive – Clubs

Inside Sales Executive, Consumer

Inside Sales Executive – Hospitality, Residential

Services Engineer

Services Engineer

Technical Service Data Analyst

Inside Sales, B2B