Services Engineer

Technogym

Services Engineer responsible for customer satisfaction in the installation and service of Technogym products. Manage service orders, maintain equipment, and solve technical issues as needed.

Posted 7/24/2026full-timeMiami • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting, testing, and servicing technical equipment, with a strong focus on managing service orders and maintaining inventory accuracy. Possesses a solid foundation in electronics and communications, complemented by effective customer communication and teamwork skills.

Highest-signal resume keywords

Troubleshooting Technical EquipmentService Order ManagementElectronics & Communications DegreeRepair Business ExpertiseInventory Record Accuracy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTestingRepairingServicing Technical EquipmentMechanical Engineering SkillsElectronic Engineering SkillsIT Networking KnowledgeMobile Tools ProficiencyRoot Cause AnalysisService Data Reporting

Soft Skills

TeamworkTransparencyIntellectual OpennessCustomer CommunicationProblem Escalation

Tools & Technologies

Mobile ApplicationsService Management Software

Industry Keywords

Standard Operating ProceduresHealth & Safety LegislationField Performance MetricsClient Requests ManagementFeedback Process Participation

About the role

Key responsibilities & impact

Execute jobs in line with defined standard operating procedures
Achieve field performance (TTS, FTFR and JMR3)
Manage stock of parts and guarantee a high-level of inventory record accuracy
Educate customers in the technical use and care of Technogym equipment
Execute effective root cause analyses of product issues, with the goal of identifying the proper parts to be used and determining the appropriate solution
Properly manage work orders (i.e. including all requested information based on assigned standard operating procedures)
Properly manage service reports
Participate in the feedback from the market process, by giving structured and technically meaningful feedback on detected problems
Contact customers to notify them of estimated times of arrival
Escalate problems and reassign calls when appropriate
Accurately report service data in line with assigned procedures
Ensure all work-related equipment and vehicles are utilized and maintained safely and responsibly, ensuring all work-related tasks are performed in compliance with Technogym guidelines and appropriate Health & Safety legislation.

Requirements

What you’ll need

3-5 years’ experience in a similar role
Diploma / Degree in Electronics & communications or similar
Mechanical / electronic engineering skills
Ability to troubleshoot, test, repair and service technical equipment
Knowledge and ability to work with mobile tools and applications
Knowledge of IT networking is advantage
Management of service orders
Repair business expertise
Management of client requests and complaints
Transparency, intellectually open mind and aptitude for teamwork

Benefits

Comp & perks

Equal Opportunities Employer
Encourage applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief
Opportunity to work in a diverse environment