FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
About the role
Key responsibilities & impact- Guarantee timely, complete resolution of problems reported by clients via telephone or email support, by delivering parts and/or scheduling on-site visits by Technical Engineers
- Handle support requests originating from clients and transfer the necessary parts order to the back office
- Guarantee customer satisfaction through professional technical assistance standards in terms of costs, service quality and speed
- Guarantee product data collection from the market
- Manage the collection of feedback data related to products
- Proactively support CATs in order to keep support costs down
- Effectively record and manage incoming cases (technical issues and queries) and customer complaints
- Act as the first-line for troubleshooting and timely escalation to meet customer SLA’s
- Interact with service teams to ensure timely resolution of issues in line with Customer SLA’s
- Maintain data accuracy within the working systems at all times
Requirements
What you’ll need- 1-3 years’ experience in a call center environment or in a customer service support role
- High School Diploma or Bachelor’s Degree
- Strong phone and verbal communication skills along with active listening skills
- Knowledge of customer service practices and principles
- Familiarity with CRM systems
- Ability to multi-task, set priorities and manage time effectively
Benefits
Comp & perks- Equal Opportunities Employer
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer service practicestechnical troubleshootingdata collectioncase managementproblem resolutionparts orderingfeedback data management
Soft Skills
communication skillsactive listeningmulti-taskingtime managementprioritization
Certifications
High School DiplomaBachelor's Degree