Consult closely with billing companies to ensure their satisfaction with Tebra solutions
Identify and address all business and technical issues impacting customer success
Report key account metrics and insights to internal teams
Contribute to account management program development activities
Map Tebra solutions to customer’s unique business and technical requirements
Drive adoption of Tebra solutions within assigned accounts
Provide project leadership, coordination and technical guidance for major initiatives
Maintain high-level technical knowledge of core Tebra solutions
Develop comprehensive business plans for account growth
Requirements
1+ year of experience in a customer-facing role, preferably at Tebra
Billing or healthcare experience is a plus
Must be a fast learner with the ability to explain technical concepts to a variety of audiences
Business acumen and problem-solving skills with the ability to influence change at all levels
Effective at working independently and in a virtual team setting
Strong organizational skills with the ability to manage competing client demands
Excellent communication, presentation and interpersonal skills including the ability to interact, communicate and build relationships with all levels of personnel from administrators to executives
Bachelor’s degree preferred or demonstrated equivalent experience
Benefits
Healthcare benefits
Discount through Dell for work from home basics
Resources for mind and body health including obe Fitness or Gympass and LifeWorks Employee Assistance Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.