Teamified

Customer Support

• Coordinate and prepare new buyer’s advocate client documentation and follow up on compliance documents.
• Complete engagement agreements, invoices, and file management to completion.
• Obtain post-purchase/service feedback from all clients.
• Manage our client’s gifting initiatives.
• Oversee Google review management.
• Manage onboarding and induction processes for new hires.
• Maintain the leave calendar and public holiday/out-of-office schedules.
• Prepare employee files, including compliance checks (BLA, Agent’s Rep).
• Implement and roll out new office policies and procedures.
• Organize training, wellness, and development programs for all staff.
• Oversee the management of our client’s IT systems, laptops, desktops, and phones.
• Order stationery and office supplies.
• Prepare written administration instructions and procedures as part of the company’s quality system.
• Coordinate and organize all our client’s events.
• Serve as the primary point of contact for incoming calls via the office number and WhatsApp.
• Daily update Insightly, leads lists, and budget spreadsheets.
• Attend Monday Morning Advocacy Team Meetings – prepare stock lists, leads list, + EDM mail out.
• Monitor and report on the efficiency and productivity of current policies.
• Track sales and leads data.
• Report on lost business, opportunities, and feedback.
• Create and close client files.
• Prepare weekly EDMs for the database + filter to the team
• Update social media team with client briefs + new clients.
• Update and prepare property reports and CMAs.
• Manage Buxton Geelong: client leads list, conversions, client invoices + payments + reporting of.
• Handle general admin overflow tasks.

Business Support Specialist – Contract

Financial Planning and Analysis

• - Track project performance and financial health across multiple engagements, ensuring accuracy of time entries, billing data, and project budgets.
• - Reconcile project actuals against Statements of Work (SoWs), including validation of hours, billing rates, milestones, and scope changes.
• - Support the monthly project financial review process with variance analysis, forecasting, and commentary.
• - Maintain dashboards and reports that provide visibility of project margins, utilization, and practice performance.
• - Liaise with Project Managers and Delivery Leads to ensure accurate and timely reporting of project progress and status.
• - Identify and escalate risks or discrepancies related to project profitability, scope, or financial compliance.
• - Assist with preparation of financial summaries and practice performance packs for the leadership team.
• - Support continuous improvement in project governance and financial processes across HR Crowd’s practices.

Financial Analyst

Full-stack Engineer

• **Key Responsibilities**
• **Full-Stack Development**
• - Build and maintain customer-facing applications using **ReactJS, TypeScript, and Next.js**.
• - Develop backend services and APIs using **C#, .NET Framework 4.7, and .NET Core** (monolithic and microservices architectures).
• - Ensure seamless integration between frontend and backend components.
• - Write clean, maintainable, and testable code following best engineering practices.
• **AI-Enhanced Features**
• - Collaborate with AI and data teams to integrate AI/LLM-powered functionality into applications.
• - Support implementation of features involving autonomous agents, workflow automation, or real-time analytics (training will be provided where needed).
• **Cloud, DevOps & Infrastructure**
• - Work with cloud services and deployments within the **Azure ecosystem**.
• - Participate in managing CI/CD pipelines using **Azure DevOps** or **GitHub Actions**.
• - Support containerization and infrastructure automation to ensure smooth deployments.
• **System Optimization & Collaboration**
• - Participate in architecture discussions, suggesting improvements for performance, scalability, and reliability.
• - Work closely with product, AI, design, and data engineering teams to deliver high-quality features.
• - Contribute to code reviews, documentation, and continuous improvement initiatives.

Fullstack Engineer

• Design, develop, and maintain front-end applications using React and TypeScript
• Build and support backend systems using Python/Django and Django REST Framework
• Architect and implement scalable API services and database models
• Collaborate with DevOps to deploy and maintain services in GCP (AWS experience also acceptable)
• Integrate with cloud services and support deployments in containerised environments
• Write clean, maintainable, and well-tested code across the stack
• Debug and resolve complex issues in both front-end and backend systems
• Contribute to architectural decisions that shape the platform’s evolution
• Optimise performance and address technical debt across the codebase
• Work closely with product and commercial teams to translate business requirements into technical solutions
• Participate in code reviews to uphold quality standards
• Implement and maintain CI/CD pipelines

Senior Full Stack Engineer

Support Engineer

• Provide comprehensive Level 2 technical support for hardware, software, network connectivity, and cloud-based systems, ensuring timely resolution of escalated issues.
• Manage, track, and resolve service tickets using HaloPSA, maintaining accurate records of actions taken, time spent, and resolution outcomes.
• Administer and support Microsoft 365 environments at a Grade 3 proficiency, including Exchange Online, SharePoint, OneDrive, Teams, Compliance Center, Security Center, and Intune.
• Install, configure, and maintain 3CX phone systems, including call routing, extensions, voicemail, and VoIP troubleshooting.
• Assist in deploying, configuring, and maintaining Microsoft Azure resources, including virtual machines, user access controls, and security policies.
• Monitor IT systems, respond to alerts, maintain backups, and perform updates to ensure reliable system performance.
• Collaborate with support staff, providing mentorship, guidance, and assistance with ticket escalations.
• Document all troubleshooting processes, resolutions, and system changes in HaloPSA and Hudu for knowledge sharing and continuous improvement.
• Participate in system updates, patching, and infrastructure optimization initiatives.

Technical Support Representative

• ● Lead Fullstack development with a strong focus on backend, scalability, performance, and maintainability.
• ● Design and implement the application architecture, APIs, and system integrations.
• ● Set up and manage AWS infrastructure, including environment provisioning, Identify and access management, networking, and monitoring.
• ● Establish CI/CD pipelines and ensure robust build, test, and deployment processes.
• ● Collaborate on technology decisions, particularly around backend stack (initially Node.js and TypeScript) and frameworks.
• ● Mentor and guide developers, conduct code reviews, and maintain high engineering standards.
• ● Work cross-functionally with stakeholders to deliver features on time.
• ● Ensure best practices in security, testing, and DevOps automation are followed.

Fullstack Tech Lead

• Design and implement scalable, distributed systems that integrate AI and large language models (LLMs) as core functional features.
• Define and drive the vision for Vibe / Agentic Coding—leveraging autonomous or semi-autonomous agents for complex workflows.
• Establish best practices for software architecture, performance optimization, and system reliability.
• Stay hands-on in coding, reviewing, and contributing to core system components.
• Frontend: Contribute to ReactJS, TypeScript, and Next.js architectures for performance, modularity, and scalability.
• Backend: Build and maintain robust APIs and services using C#, .NET Framework 4.7, and .NET Core in both monolith and microservices environments.
• Ensure seamless communication between frontend and backend systems with a strong focus on security, scalability, and performance.
• Design and manage CI/CD pipelines using Azure DevOps and GitHub Actions.
• Oversee deployment strategies, containerization, and infrastructure as code (IaC).
• Optimize systems for scalability, cost efficiency, and reliability within the Azure Cloud ecosystem.
• Work closely with Product, AI, and Data teams to translate business goals into robust technical solutions.
• Lead initiatives in big data processing, model integration, and real-time analytics pipelines.

Principal Engineer

• Build robust backend systems: Design and implement scalable Ruby on Rails APIs, background processing systems (Sidekiq), and data workflows that power our AI-driven insights platform
• Lead AI integration: Implement AI/LLM capabilities into backend services, creating intelligent data processing pipelines and automated workflow systems
• Architect data solutions: Design and optimize PostgreSQL schemas, queries, and data models that support complex analytics and reporting requirements
• Develop AI-enhanced features: Build backend services that leverage AI planning agents and context-engineered development processes to deliver intelligent workplace insights
• Optimize performance: Identify and resolve bottlenecks in backend systems, database queries, and API performance to ensure scalable platform growth
• Collaborate across the stack: Work with frontend engineers to design clean API contracts and contribute to Next.js experiences when needed
• Champion backend best practices: Implement comprehensive testing (RSpec), monitoring, and deployment practices while leveraging AI-assisted development tools
• Mentor and learn: Share backend expertise with the team while learning AI-driven development methodologies like the BMAD Method
• Drive technical decisions: Contribute to architectural discussions and technical strategy for our Ruby on Rails backend, PostgreSQL data layer, and AWS infrastructure

Senior Fullstack Engineer

• Build backend systems: Develop and maintain Ruby on Rails APIs, background processing (Sidekiq), and data workflows that power our AI-driven insights platform
• Support AI integration: Contribute to implementing AI/LLM capabilities into backend services, helping build intelligent data processing pipelines and automated workflows
• Work with data models: Collaborate on PostgreSQL schemas, queries, and data models to support analytics and reporting needs
• Contribute to AI-enhanced features: Help build backend services that leverage AI tools and frameworks to deliver workplace insights
• Ensure performance and reliability: Debug issues, optimize queries, and maintain scalable backend services
• Collaborate across the stack: Work with frontend engineers to define API contracts and contribute to Next.js/React features when needed
• Follow best practices: Write tests (RSpec), participate in code reviews, and use monitoring/deployment tools effectively
• Learn and grow: Develop your backend and AI-related skills while collaborating with senior engineers and adopting AI-assisted development workflows

Mid Level Fullstack Developer

• **Key Responsibilities:**
• 1. Customer Support:
• - Respond to customer inquiries regarding financial products, accounts, and transactions via phone, email, or chat.
• - Provide accurate and clear explanations of financial processes and policies.
• - Resolve customer complaints and issues promptly, ensuring satisfaction and compliance with financial regulations.
• 2. Financial Expertise:
• - Assist customers with finance-specific needs, including payments, account management, and product recommendations.
• - Identify discrepancies in accounts and collaborate with the finance team for resolution.
• - Stay updated on company financial products, industry trends, and regulatory requirements.
• 3. Problem Solving and Resolution:
• - Handle escalated issues related to finance with a focus on providing effective and timely solutions.
• - Identify recurring issues and recommend process improvements to enhance customer experience.
• 4. Data Management and Reporting:
• - Maintain accurate records of customer interactions and financial transactions.
• - Prepare reports on common financial inquiries and resolutions to support team improvements.
• 5. Collaboration and Communication:
• - Liaise with internal teams, such as finance and compliance, to ensure seamless resolution of complex issues.
• - Communicate updates on financial policies or changes to customers and colleagues as needed.

Customer Service Representative

• Respond to customer inquiries regarding financial products, accounts, and transactions via phone, email, or chat.
• Provide accurate and clear explanations of financial processes and policies.
• Resolve customer complaints and issues promptly, ensuring satisfaction and compliance with financial regulations.
• Assist customers with finance-specific needs, including payments, account management, and product recommendations.
• Identify discrepancies in accounts and collaborate with the finance team for resolution.
• Stay updated on company financial products, industry trends, and regulatory requirements.
• Handle escalated issues related to finance with a focus on providing effective and timely solutions.
• Identify recurring issues and recommend process improvements to enhance customer experience.
• Maintain accurate records of customer interactions and financial transactions.
• Prepare reports on common financial inquiries and resolutions to support team improvements.
• Liaise with internal teams, such as finance and compliance, to ensure seamless resolution of complex issues.
• Communicate updates on financial policies or changes to customers and colleagues as needed.

Ecommerce

• Design static creatives for Meta (Facebook/Instagram) ad campaigns
• Update and design Shopify landing pages to maintain a premium user experience
• Design assets for Klaviyo email marketing campaigns and automated flows
• Ensure all designs follow existing brand guidelines and are consistent across platforms
• Interpret and execute design briefs efficiently with a focus on performance and detail
• Collaborate with internal teams to ensure creative alignment across channels
• Produce high-quality visual assets in Figma with pixel-perfect precision

Graphic Designer – Shopify

Accountant

• Provide end-to-end financial management and strategic oversight across group companies and the Managing Director’s personal finances
• Oversee accounts payable and receivable; perform bank reconciliations and maintain accurate ledgers
• Prepare monthly P&Ls, balance sheets, cash-flow statements, forecasts and formal reporting packs with commentary and insights
• Develop and track financial forecasts and budgets across multiple entities
• Prepare financial models, pitch decks and fundraising documents for M&A and capital-raising activities
• Oversee Australian compliance matters: BAS, payroll, superannuation, and ASIC lodgments; liaise with external accountants, auditors and tax advisors
• Track and oversee investments (property and superannuation), evaluate opportunities and liaise with financial advisors and fund managers
• Administer the Managing Director’s personal financial records and investment oversight
• Draft, issue and manage employment contracts, build and edit job descriptions and handle small-scale HR administration
• Coordinate correspondence and manage advisor relationships

Administration

• Provide comprehensive administrative and HR support across the business, including managing people processes and job workflows
• Manage onboarding, staff inductions, compliance checks, and maintain training records
• Track licenses, certifications, and ongoing staff compliance requirements
• Oversee timesheet approvals, staff rosters, and prepare payroll data for processing
• Manage job bookings, allocate work to managers, monitor job progress, and close off jobs for invoicing
• Forward approved jobs to accounts and create quotes on behalf of management
• Generate operational and client reports and prepare client sign-offs
• Manage shared Outlook accounts (admin, work orders, accounts, sales) and draft/send emails on behalf of management
• Maintain SharePoint documents and files, ensuring accuracy and accessibility
• Manage the business phone line, receive calls, and delegate tasks to managers as required

Administrator

Product Manager

• Work closely with engineering team and report to the CTO to drive product strategy and execution
• Drive AI-enhanced product strategy, integrating AI/LLM capabilities (Claude, Gemini) into the product roadmap
• Coordinate between engineering, design, sales, customer success, and executive leadership to align priorities and manage expectations
• Conduct customer interviews, analyze feedback and translate insights into actionable product requirements using AI-assisted analysis
• Manage multiple high-impact initiatives including feature development, technical debt, customer escalations, and strategic projects
• Lead adoption and utilization of AI tools to enhance product capabilities, customer insights, and team productivity
• Lead sprint planning, standups, retrospectives, and cross-functional collaboration to maintain delivery momentum
• Create product narratives, roadmaps, and updates for technical and executive audiences
• Use data analytics and AI-enhanced insights to measure product success, identify improvements, and iterate on features

Security Engineer

• Oversee configuration, security, and operational integrity of platforms; deploy, maintain, and optimise cloud infrastructure and DevOps toolchains.
• Monitor platform performance, security, and compliance; respond to alerts and manage potential vulnerabilities.
• Manage and optimise corporate services platforms such as identity and access management, email systems, collaboration tools, remote access solutions, and device management.
• Act as first point of escalation for platform-related issues across infrastructure, DevOps processes, and security.
• Respond to security incidents, mitigate risks, and conduct post-incident analysis.
• Mentor Platforms & Security Support role and provide technical guidance to build operational skill set.
• Develop and update technical documentation to enable self-service for internal users.
• Engage with internal development/feature teams and external vendors to align platform capabilities and ensure smooth operations.
• Report to the Director of Platforms & Security and collaborate with Platform & Security Support, development and feature squads, and other internal customer support teams.

Senior Platforms and Security Engineer

Product Designer

• Lead design strategy and execution for the platform, reporting to the CTO/founder and working closely with product and engineering
• Drive AI-enhanced design strategy and explore AI-assisted design workflows and tools
• Create intuitive interfaces that help users understand and act on workplace insights with clear information architecture and user flows
• Conduct user research, usability testing, and stakeholder interviews to inform design solutions
• Establish and maintain design systems, component libraries, and design standards
• Collaborate with product management and engineering to ensure feasible, well-implemented designs aligned with technical constraints
• Build interactive prototypes, run usability tests, and iterate based on user feedback and data
• Test and validate designs throughout development, catching edge cases and ensuring seamless experiences across scenarios and devices

Senior UI/UX Designer

• Provide end-to-end financial management and strategic oversight across the group’s companies, including a sustainability/product business and a SaaS technology company.
• Manage accounts payable and accounts receivable.
• Perform bank reconciliations and maintain accurate ledgers.
• Prepare monthly P&Ls, balance sheets, cash flow statements, and forecasts.
• Deliver formal monthly reporting packs with commentary and insights.
• Maintain accuracy and ensure timely reporting.
• Develop and track financial forecasts and budgets across multiple entities.
• Analyze and present SaaS metrics including MRR, ARR, CAC, LTV, churn, and retention.
• Support preparation of financial models, pitch decks, and fundraising documents for SaaS business activities.
• Advise on cash flow management and business planning.
• Oversee Australian compliance matters: BAS, payroll, superannuation, and ASIC lodgements.
• Liaise with external accountants, auditors, and tax advisors to ensure compliance.
• Ensure accurate record-keeping and statutory filings.
• Track and oversee investments, including property and superannuation; vet and recommend investment opportunities.
• Liaise with financial advisors, fund managers, and accountants; administer the Managing Director’s personal financial records.
• Draft, issue, and manage employment contracts using templates; build and edit job descriptions and handle small-scale HR administration.
• Coordinate correspondence and manage advisor relationships.

CFO, Chief Financial Officer

• Implement features from the sprint backlog with a strong focus on ease of use for the end user and a careful eye for quality and technology health, including automated unit and UI tests.
• Work closely with Product Insights and Engineering team members to deliver high-quality features.
• Provide feedback and estimates on upcoming features to help prioritise the backlog.
• Identify improvements for inclusion in upcoming sprints via the Service Owner backlog and/or PITS process.
• Deliver improvements to improve student learning outcomes using appropriate technologies (e.g. C#, Angular, CSS, HTML, databases).
• Monitor the health of the technologies and identify service tasks to ensure ongoing health.
• Perform code reviews to increase knowledge and help others improve.
• Plan and perform manual and automated testing of features to reduce support workload.
• Provide technical support as required by the Technical Support Specialist.
• Other duties as directed by the client.
• Autonomy to decide when to remove/reduce technical debt, which sprint backlog item to work on, technical implementation approach, and appropriate level/type of testing; some influence over sprint backlog content.

Software Engineer

• Collaborate with marketing manager and developers to create user-friendly interfaces for web and mobile applications
• Hands-on experience in graphic design
• Conduct user research to understand user needs and preferences
• Create wireframes, mockups, and prototypes to visualize design concepts
• Test designs with users to gather feedback and iterate on designs
• Work closely with developers to ensure designs are implemented accurately
• Stay up-to-date on industry trends and best practices in UX/UI design

UX/UI Designer

Digital Marketing

• Drive audience growth and engagement across both brands (followers, views, reach, engagement).
• Create engaging content, graphics, and videos tailored for LinkedIn and digital platforms.
• Plan scripts and shot lists; collaborate with the AU team; design graphics and edit raw footage into high-quality short- and long-form videos with hooks, captions/subtitles, and on-brand visuals.
• Manage the content calendar, including posts, case studies, one-pagers, proposals, decks, landing pages, and EDM copy; build Case Studies.
• Maintain and update websites with light SEO optimisation (titles, thumbnails, UTMs).
• Build and manage CRM segments, automations, and dashboards; deliver weekly performance insights.
• Work closely with SDRs to coordinate sends, handoffs, and effective content utilisation.
• Deliver efficient marketing operations, reporting, and analytics; support sales enablement and demand generation.

Senior Digital Marketer

Executive Assistant

• Teamified works with enterprises to build remote teams in India, Philippines and Sri Lanka, supporting 20+ partners
• Client provides specialist valuation support for financial reporting, tax compliance, and commercial decision-making
• Virtual Assistant role to enhance operational efficiency of a specialist valuation practice, supporting project delivery, client management, and administrative workflows
• Coordinate calendars, set up remote meetings, manage reminders, and facilitate follow-ups
• Prepare and maintain standardized valuation report templates, draft initial sections, format documents, and compile financial modeling data
• Monitor and triage client and prospect inquiries, draft standard responses, flag urgent items, and escalate as needed
• Assist in gathering supporting materials for valuations: company financials, market benchmarks, comparables, and industry reports
• Manage travel bookings, invoicing, expense logs, CRM updates, and document filing

Virtual Assistant

Account Manager

• Teamified works with top enterprises and digital native businesses in Australia helping them build remote teams in India, Philippines and Sri Lanka.
• Teamified currently has 200+ engineers, testers, product managers etc. working across 20+ partners and is building its own technology product offerings.
• Client is an innovative PropTech SaaS platform transforming real estate marketing, helping agents, agencies, and franchises save time and grow their business with automated campaigns, AI-powered content creation, and seamless CRM integrations.
• Account Manager responsible for managing and growing relationships with enterprise and high-value real estate clients; serve as trusted advisor to help clients achieve measurable results and identify opportunities for growth and retention.
• Responsibilities include owning a portfolio of high-value clients, onboarding/adoption/account strategy, delivering strategic recommendations to optimise campaign performance and ROI, partnering with Product/Marketing/Support, identifying upsell and cross-sell opportunities, providing reporting and insights, and leading quarterly business reviews.

Senior Account Manager

• Teamified helps enterprises and digital-native businesses in Australia build remote teams in India, Philippines and Sri Lanka, focusing on trust, integrity, culture, and hiring processes
• Client: independent growth and investment advisory dedicated to AgriFood innovation, enabling innovators, organisations, and investors in food and agriculture
• Role: Serve as the operational cornerstone to ensure seamless execution of business and client-facing operations, manage workflows, coordinate Human-AI team, and maintain systems to increase the Managing Director's strategic capacity
• Executive Support & Operations (30%): manage inbox, calendar, scheduling, routine requests, invoicing and expenses (Xero), plan domestic/international travel and trade missions, maintain and improve SOPs via the Agile Operations Playbook
• Client & Project Coordination (30%): oversee client onboarding, contracts, project setup, prepare intelligence briefings, support trade mission logistics and partner engagement, manage data rooms for capital raising/M&A, coordinate stakeholder networks
• AI & Deliverables (25%): review AI outputs for quality and accuracy, format and enhance client-facing presentations/reports, build prompt libraries and maintain AI context libraries
• Business Development & Marketing (10%): maintain CRM and sales pipeline, support content distribution (LinkedIn, network updates)
• Knowledge & Process Improvement (5%): maintain operations playbook, suggest improvements, manage case studies and IP assets