E-Commerce Operations Manager

Teamified

E-Commerce Operations Manager overseeing online operations for a fast-growing eCommerce platform. Focusing on optimizing workflows and delivering exceptional customer experience.

Posted 6/15/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Oversee and manage customer orders via website and phone, ensuring 100% accuracy
Validate order details, invoices, and pricing to eliminate errors
Coordinate and schedule deliveries with logistics and delivery partners
Analyze order and delivery costs to identify inefficiencies and recommend improvements
Provide high-level customer support, including handling inquiries, sales calls, and product recommendations
Build and maintain strong relationships with customers and suppliers
Manage and optimize the online product catalog, including product listings, categories, and overall website presentation
Ensure product information is accurate, up-to-date, and aligned across platforms
Identify opportunities to streamline workflows and improve operational efficiency
Implement automation solutions for order processing and backend operations
Oversee AI-powered tools and prompts to ensure accuracy and efficiency across:
Order management
Product updates
Customer interactions
Monitor key operational metrics and prepare performance reports
Identify trends, highlight areas for improvement, and implement data-driven solutions
Prepare quotations and other sales-related documentation

Requirements

What you’ll need

Minimum 5 years of experience in eCommerce, logistics, or online operations
Proven experience managing eCommerce platforms and digital workflows
Strong attention to detail, especially in order processing, invoicing, and pricing accuracy
Excellent written and spoken English communication skills
Strong analytical, problem-solving, and process improvement skills
Proficiency with eCommerce platforms, Xero, and other digital tools
Experience with eBay or other online marketplaces is an advantage
Experience with AI tools, prompt engineering, and workflow automation is highly desirable
Strong time management skills, reliability, and flexibility to start early if required
Proactive, adaptable, and comfortable working in a fast-paced environment
Nice to Have:
Background or familiarity with construction-related products
Degree in Commerce, Business, Engineering, or Construction

Benefits

Comp & perks

Flexibility in work hours and location, with a focus on managing energy rather than time.
Access to online learning platforms and a budget for professional development
A collaborative, no-silos environment, encouraging learning and growth across teams
A dynamic social culture with team lunches, social events, and opportunities for creative input
Health insurance
Leave Benefits
13th Month Salary

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

eCommerce managementorder processinginvoicing accuracydata analysisworkflow automationAI toolsprompt engineeringcost analysisperformance reportingproduct catalog management

Soft Skills

attention to detailcommunication skillsanalytical skillsproblem-solving skillsprocess improvementtime managementreliabilityflexibilityproactivityadaptability

Certifications

Degree in CommerceDegree in BusinessDegree in EngineeringDegree in Construction