Team Centro

Marketing

• Develop and execute client marketing strategies aligned with business goals, defining priorities, roadmaps and actionable plans
• Act as the main point of contact for assigned brands, leading strategic discussions, managing scope, and providing clear recommendations
• Own project delivery, coordinating teams and partners, ensuring quality, timelines, and smooth execution
• Monitor performance, track KPIs, report insights, and ensure accountability across all contributors
• Use your expertise to guide clients with clear, well-founded recommendations and help implement the most effective strategies to achieve their goals

Project Marketing Lead

Content Marketing Manager

• Lead and run day-to-day operations of a global 24/7 Team Leaders (not agents of the content moderation department).
• Oversee enforcement of platform policies across text, images, video, and audio content.
• Monitor and report on team performance against SLAs, accuracy, and quality metrics.
• Conduct regular audits to ensure consistency, accuracy, and policy alignment.
• Track and analyze moderation trends to inform staffing models, workflows, and escalation pathways.
• Manage the end-to-end process for handling content complaints and violations, including removals and appeals.
• Set performance goals, conduct evaluations, and provide coaching to support career development.
• Monitor moderator well-being by managing resilience programs, wellness check-ins, and access to support resources.
• Report weekly on department status, including quality metrics, flagged content, and escalations.
• Partner with Trust & Safety leadership to provide operational insights for policy and product improvements.
• Collaborate with Legal, Product, and Customer Support teams to ensure compliance with content standards and safety requirements.

Project Marketing Lead

Content Moderation Manager