Team Centro

Support Engineer

• Onboard new clients and helps them integrate our API & launch payment methods
• Investigate client-reported incidents & assist with questions via ticketing system
• Use internal tools, logs, and monitoring systems (AWS CloudWatch Logs Insights, Kibana/Elasticsearch)
• Work closely with our Development, Payments Operations, Sales teams to resolve merchant issues
• Escalate requests to appropriate teams and facilitate/track them through resolution
• Contribute to internal documentation

Technical Support Specialist

Customer Support

Support Specialist

Marketing

• Build and run marketing strategy for Centrobill
• Be the main point of contact for your brands
• Own delivery — coordinate teams and partners, keep quality and timelines on track
• Track KPIs, report what's working, hold contributors accountable
• Handle the compliance and risk realities specific to payments marketing

Marketing Manager

Artificial Intelligence

• Create visual content for social media, digital campaigns, brand channels, presentations, and creative concepts.
• Develop AI-generated and AI-assisted videos for short-form content, brand storytelling, product visuals, campaign assets, and experimental formats.
• Design layouts, templates, visual systems, and content assets using Figma and other design tools.
• Collaborate with creative directors, strategists, editors, marketers, and other designers to bring ideas to life.
• Explore and test AI tools, workflows, prompts, and visual techniques to improve the quality and speed of content production.
• Translate briefs into strong visual concepts, moodboards, storyboards, animations, and campaign-ready assets.
• Maintain consistency across brand visuals while bringing fresh ideas to every project.

AI Designer

AI Creative Designer

Content Marketing Manager

• Review and moderate user-generated content to ensure compliance with platform policies and guidelines
• Identify and report content that violates safety standards, community guidelines, or legal requirements
• Follow established moderation procedures to maintain consistency in enforcement
• Meet accuracy and productivity targets while making fair and objective moderation decisions
• Escalate complex cases to senior moderators or policy teams when necessary
• Maintain confidentiality and privacy when handling sensitive content and user data

Content Moderation Specialist

• Review and moderate user-generated content to ensure compliance with platform policies and guidelines.
• Identify and report content that violates safety standards, community guidelines, or legal requirements.
• Follow established moderation procedures to maintain consistency in enforcement.
• Meet accuracy and productivity targets while making fair and objective moderation decisions.
• Escalate complex cases to senior moderators or policy teams when necessary.
• Maintain confidentiality and privacy when handling sensitive content and user data.

Account Manager

• Build and maintain strong, long-term relationships with assigned creators and studios
• Manage day-to-day store operations
• Develop and implement content strategies
• Analyze performance data to identify trends and insights
• Ensure all client content adheres to platform guidelines
• Work closely with the Concierge Manager and SME

General Counsel

• Own our legal documents.
• Draft, update, and continuously maintain terms of use, terms of service, acceptable use policies, and other user-facing legal documents across all group products.
• Build the compliance framework.
• Design, implement, and monitor internal policies, controls, and procedures across business units — creating real structure where it matters.
• Lead on data protection and privacy compliance, including GDPR (and other applicable regimes): privacy notices, data processing agreements, records of processing, data subject requests, and support for DPIAs.
• Partner with product & engineering.
• Advise teams on regulatory requirements throughout the product lifecycle, turning legal complexity into clear, actionable guidance.
• Review content for compliance. Screen marketing, product, and platform content for legal and regulatory risk before it goes live.
• Stay ahead of the law. Monitor legislative and regulatory developments in tech, e-commerce, and data protection, and keep our documents current.
• Support commercial legal work. Assist the wider Legal team with NDAs, vendor agreements, and customer contracts as needed.
• Champion compliance culture. Deliver internal training and help build genuine compliance awareness across the organisation.

Legal Counsel

Sales

• Support the sales team in managing the full deal lifecycle from signed agreement to merchant activation
• Coordinate merchant onboarding processes
• Facilitate exchange and processing of commercial agreements with merchants and partners
• Maintain and update CRM pipeline data, ensuring accuracy and visibility across the sales organization
• Support Sales Managers and Business Development leadership with deal execution tasks
• Prepare and organize sales documentation and reporting materials

Technical Support Specialist

Support Specialist

Marketing Manager

AI Designer

AI Creative Designer

Content Moderation Specialist

Content Moderation Specialist

Account Manager

Legal Counsel

Sales Coordinator