Team Centro

Marketing

• Develop and execute client marketing strategies aligned with business goals, defining priorities, roadmaps and actionable plans
• Act as the main point of contact for assigned brands, leading strategic discussions, managing scope, and providing clear recommendations
• Own project delivery, coordinating teams and partners, ensuring quality, timelines, and smooth execution
• Monitor performance, track KPIs, report insights, and ensure accountability across all contributors
• Use your expertise to guide clients with clear, well-founded recommendations and help implement the most effective strategies to achieve their goals

Project Marketing Lead

Content Marketing Manager

• Lead and run day-to-day operations of a global 24/7 Team Leaders (not agents of the content moderation department).
• Oversee enforcement of platform policies across text, images, video, and audio content.
• Monitor and report on team performance against SLAs, accuracy, and quality metrics.
• Conduct regular audits to ensure consistency, accuracy, and policy alignment.
• Track and analyze moderation trends to inform staffing models, workflows, and escalation pathways.
• Manage the end-to-end process for handling content complaints and violations, including removals and appeals.
• Set performance goals, conduct evaluations, and provide coaching to support career development.
• Monitor moderator well-being by managing resilience programs, wellness check-ins, and access to support resources.
• Report weekly on department status, including quality metrics, flagged content, and escalations.
• Partner with Trust & Safety leadership to provide operational insights for policy and product improvements.
• Collaborate with Legal, Product, and Customer Support teams to ensure compliance with content standards and safety requirements.

Content Moderation Manager

Account Manager

• Build and maintain strong, long-term relationships with assigned creators and studios
• Manage day-to-day store operations, including metadata organization
• Develop and implement content strategies to optimize visibility
• Analyze performance data to identify trends and insights
• Ensure all client content adheres to platform guidelines
• Work closely with the Concierge Manager and internal departments

• Lead and run day-to-day operations of a global 24/7 content moderation team.
• Oversee enforcement of platform policies across text, images, video, and audio content.
• Monitor and report on team performance against SLAs, accuracy, and quality metrics.
• Conduct regular audits to ensure consistency, accuracy, and policy alignment.
• Track and analyze moderation trends to inform staffing models, workflows, and escalation pathways.
• Manage the end-to-end process for handling content complaints and violations, including removals and appeals.
• Set performance goals, conduct evaluations, and provide coaching to support career development.
• Monitor moderator well-being by managing resilience programs, wellness check-ins, and access to support resources.
• Report weekly on department status, including quality metrics, flagged content, and escalations.
• Partner with Trust & Safety leadership to provide operational insights for policy and product improvements.
• Collaborate with Legal, Product, and Customer Support teams to ensure compliance with content standards and safety requirements.

Team Centro

Project Marketing Lead

Content Moderation Manager

Account Manager

Content Moderation Supervisor

Content Moderation Supervisor

Content Moderation Supervisor