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Team Centro

Support Specialist

Team Centro

Support Specialist at Centrobill assisting clients with payment processing and account management. Onboarding, troubleshooting, and collaborating with development and operations teams.

Posted 7/9/2026full-timeRemote • 🇺🇦 UkraineJuniorWebsite

Tech Stack

Tools & technologies
AWSElasticSearch

About the role

Key responsibilities & impact
  • Onboard new clients and helps them integrate our API & launch payment methods
  • Investigate client-reported incidents & assist with questions via ticketing system
  • Use internal tools, logs, and monitoring systems (AWS CloudWatch Logs Insights, Kibana/Elasticsearch)
  • Work closely with our Development, Payments Operations, Sales teams to resolve merchant issues
  • Escalate requests to appropriate teams and facilitate/track them through resolution
  • Contribute to internal documentation

Requirements

What you’ll need
  • Experience in payments, fintech, e-commerce
  • Strong analytical, pattern recognition and problem-solving skills
  • Basic understanding of card payments workflow and 3D Secure
  • Basic understanding of APIs, HTTP requests, JSON, and web technologies
  • English (to email with clients, read and interpret technical documentation)
  • Manage multiple requests and priorities simultaneously
  • Strong attention to detail and ability to solve problems individually
  • Adaptability to new patterns, quick-learner
  • Comfortable working with SLAs/ticketing systems such as Jira.
  • Nice to have: Experience with log analysis tools (e.g. AWS CloudWatch Logs Insights, Elasticsearch, Kibana)
  • Nice to have: Experience with API testing tools (e.g. Postman)

Benefits

Comp & perks
  • Stable salary and official employment
  • Paid time off and holiday gifts
  • Corporate insurance and English courses (after the probation period)
  • Opportunity to join a growing international payments business
  • Flexible work environment
  • Career growth

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
APIHTTP RequestsJSONCard Payments Workflow3D Secure
Soft Skills
Problem-SolvingAttention to DetailAdaptabilityQuick-LearnerTime Management