Technical Support Specialist

Team Centro

Technical Support Specialist onboarding new clients and helping them integrate payment methods. Investigating incidents and collaborating with teams to resolve merchant issues in the fintech industry.

Posted 7/18/2026full-timeRemote • 🇺🇦 UkraineJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in payments and fintech, with a strong analytical mindset and problem-solving abilities. Proficient in API integration, ticketing systems, and log analysis tools to effectively manage client onboarding and issue resolution.

Highest-signal resume keywords

Payments ExperienceAPI IntegrationLog Analysis ToolsAnalytical SkillsTicketing Systems

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

API UnderstandingCard Payments Workflow3D SecureHTTP RequestsJSONWeb Technologies

Soft Skills

Problem-SolvingAttention to DetailAdaptabilityQuick LearnerTime Management

Tools & Technologies

AWS CloudWatch Logs InsightsKibanaElasticsearchJiraPostman

Industry Keywords

FintechE-CommercePayments

Tech Stack

Tools & technologies

AWSElasticSearch

About the role

Key responsibilities & impact

Onboard new clients and helps them integrate our API & launch payment methods
Investigate client-reported incidents & assist with questions via ticketing system
Use internal tools, logs, and monitoring systems (AWS CloudWatch Logs Insights, Kibana/Elasticsearch)
Work closely with our Development, Payments Operations, Sales teams to resolve merchant issues
Escalate requests to appropriate teams and facilitate/track them through resolution
Contribute to internal documentation

Requirements

What you’ll need

Experience in payments, fintech, e-commerce
Strong analytical, pattern recognition and problem-solving skills
Basic understanding of card payments workflow and 3D Secure
Basic understanding of APIs, HTTP requests, JSON, and web technologies
English level - B2-C1 (written and spoken)
Manage multiple requests and priorities simultaneously
Strong attention to detail and ability to solve problems individually
Adaptability to new patterns, quick-learner
Comfortable working with SLAs/ticketing systems such as Jira.
Nice to have: Experience with log analysis tools (e.g. AWS CloudWatch Logs Insights, Elasticsearch, Kibana)
Nice to have: Experience with API testing tools (e.g. Postman)

Benefits

Comp & perks

Stable salary and official employment
Paid time off and holiday gifts
Corporate insurance and English courses (after the probation period)
Opportunity to join a growing international payments business
Flexible work environment
Career growth