TDCX

Technical Account Manager

• Serve as a trusted technical advisor, guiding customers through the technical aspects of cloud products, services, workloads, and overall solution recommendations
• Provide in-depth technical knowledge to advise customers on how products, services, and cloud solutions can meet their specific business and technical needs
• Engage customers to understand their current environment, business priorities, technical challenges, usage patterns, and potential solution requirements
• Identify opportunities for upselling, cross-selling, migration, expansion, renewal, recapture, and adoption based on customer needs and solution fit
• Support sales growth by helping to acquire new business, increase sales within existing accounts, and progress qualified opportunities through the sales cycle
• Conduct customer discovery, qualify opportunities, assess solution fit, and recommend appropriate next steps based on customer requirements, buying signals, and business potential
• Offer pre-sales and post-sales technical support, explain product usage, and ensure the accuracy and effectiveness of recommended solutions
• Present solution value propositions, technical benefits, business outcomes, competitive differentiation, and relevant use cases to customers
• Support customer discussions through solution walkthroughs, demos, technical explanations, and scenario-based recommendations where applicable
• Work closely with channel managers and other relevant teams to ensure customer requirements are understood and opportunities are progressed effectively
• Maintain strong customer relationships by understanding evolving needs, providing relevant guidance, and supporting continued adoption of recommended solutions
• Understand customer spend patterns, technology footprint, industry context, and usage signals to identify higher-potential solution opportunities
• Maintain competitive analysis for cloud solutions and understand key differentiators across assigned territories, workloads, and solution areas
• Contribute to the development and refinement of sales processes, qualification methods, customer engagement practices, and solution positioning strategies
• Execute strategy, achieve assigned objectives and activity metrics, and contribute input to overall execution success
• Maintain accurate CRM updates, customer notes, opportunity details, qualification inputs, next steps, and pipeline hygiene in line with process requirements
• Complete required product, technical, sales, and certification readiness within the agreed onboarding and ramp timeline
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.

Technical Sales Account Manager – Indonesian, Filipino, Thai, Vietnamese

Inside Sales

• Manage, oversee, and progress the pipeline of qualified opportunities through partner and distributor channels to support successful deal closure
• Ensure smooth opportunity handover from internal sales teams to partner / channel teams with complete qualification details, customer notes, next steps, and supporting information
• Support partners in driving opportunity progression, follow-ups, customer engagement, and resolution of deal blockers
• Monitor pipeline movement and ensure opportunities are progressed in a timely manner, including follow-up on next steps, pending actions, purchase orders, and closure status
• Maintain accurate and clean CRM data for forecasting, reporting, opportunity tracking, and pipeline visibility
• Validate opportunity quality by reviewing customer requirements, qualification details, solution fit, estimated value, timeline, and partner readiness for follow-up
• Analyze pipeline data to provide insights, highlight trends, identify risks, and support data-driven actions to improve conversion and closure
• Collaborate closely with internal sales, partner, distributor, operations, readiness, and reporting teams to improve deal performance and opportunity outcomes
• Drive consistent partner engagement and ensure a structured follow-up rhythm for accepted, pending, stalled, and at-risk opportunities
• Track partner acceptance, opportunity progression, pipeline aging, deal blockers, and reasons for lost, stalled, or delayed opportunities
• Support campaign, webinar, and partner-led motions by ensuring qualified opportunities are captured, followed up, and progressed through the correct process
• Provide timely updates on opportunity status, forecast movement, partner feedback, and key risks impacting closure
• Contribute to sales process improvement by sharing feedback on lead quality, handover gaps, partner challenges, CRM issues, and reporting requirements
• Execute assigned objectives, activity metrics, pipeline targets, and revenue-related goals in line with business requirements
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX

Inside Partner Sales Account Manager, Indonesian/Filipino/Thai/Vietnamese

Digital Marketing

• Plan and execute all Web/Mobile, SEO/SEM, PPC, Affiliate Marketing, SMM and digital advertising campaigns.
• Develop and manage digital marketing campaigns across multiple channels utilizing appropriate tools and techniques for e-mail marketing, paid search, SEO, PPC, mobile advertising (including Apps), InMail Sponsored Content and social media.
• Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs).
• Identify trends and insights, and optimize both spend and performance based on insights.
• Evaluate emerging technologies and provide thought leadership and perspective for adoption where appropriate.
• Create leads, landing sites, and digital journeys in collaboration with internal teams to optimize user experience.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Digital Marketing Specialist

Account Manager

• Proactively hunt and engage net-new customers through outbound prospecting activities including cold calling, email outreach, account mapping, and customer discovery conversations
• Generate qualified cloud opportunities through proactive outbound hunting and customer discovery activities, enabling downstream sales teams to accelerate pipeline conversion and revenue growth
• Execute high-volume outbound activities daily to build, manage, and grow a healthy sales pipeline across assigned territories and industries
• Identify customer pain points, business challenges, and digital transformation opportunities to position relevant cloud and technology solutions
• Conduct discovery conversations with business and technical decision makers to understand current environments, cloud maturity, business priorities, and potential solution fit
• Qualify leads based on business needs, technical requirements, buying signals, and opportunity potential before transitioning opportunities to downstream sales teams
• Drive pipeline generation aligned to defined KPIs including talk time, outbound activities, opportunity creation, and pipeline contribution targets
• Develop strategic account penetration plans to maximize customer engagement and uncover whitespace opportunities within assigned accounts
• Maintain accurate CRM hygiene, activity tracking, pipeline updates, and opportunity documentation
• Collaborate closely with internal stakeholders including technical specialists, sales teams, partner ecosystems, and operations teams to accelerate opportunity progression
• Stay updated on cloud technologies, industry trends, competitive landscape, and emerging digital transformation initiatives
• Demonstrate strong sales discipline, resilience, urgency, and adaptability in a highly target-driven environment
• Contribute ideas and recommendations to improve outreach strategies, pipeline generation effectiveness, operational efficiency, and customer engagement models
• Any other duties and responsibilities assigned by management from time to time within your category of employment.

Sales Account Manager

Accountant

• Provide guidance to junior support staff on accounting entries
• Support complex activities associated with maintaining ledger accounts
• Assist in developing and revising policies
• Prepare or review inter office billing
• Conduct variance analyses
• Support the implementation of new accounting system

Reporting Accountant, Japanese Speaking

Manager

• Develop and refine pricing models that balance competitiveness with profitability, ensuring alignment with TDCX’s financial goals and market conditions.
• Design scalable, client-centric pricing frameworks that adapt to new business opportunities and encourage organic growth.
• Oversee the implementation of pricing strategies globally, collaborating with Client Solutions and Operations teams to ensure alignment and consistency.
• Monitor and analyze the global sales pipeline, delivering timely insights and strategic recommendations to senior leadership.
• Identify trends, opportunities, and potential risks in client acquisition and expansion, using advanced analytics to support decision-making.
• Establish and maintain a centralized database to track and analyze pipeline metrics across regions, supporting visibility into global sales progress.
• Provide data-driven workforce management support by integrating pricing metrics with resource allocation and capacity planning.
• Collaborate closely with Operations and Workforce Management teams to ensure optimal staffing levels aligned with pipeline demands and business objectives.
• Lead the development of advanced revenue forecasting models, integrating market data, client trends, and financial objectives.
• Deliver accurate revenue projections for both new clients and existing accounts to support TDCX’s growth planning and budgeting efforts.
• Continuously improve forecasting methodologies to enhance predictability for both new logos and organic growth.
• Serve as a key partner for the Client Solutions team, translating pricing and revenue insights into actionable strategies.
• Present sophisticated analyses, pricing recommendations, and revenue forecasts to senior stakeholders, including C-suite executives.
• Partner with Finance, Operations, and other relevant teams to drive cohesive pricing and revenue strategies that propel TDCX’s market position.

Manager, Pricing & Revenue Intelligence

• Manage the scheduling and reporting needs of operations serving multiple markets
• Analyze performance data to identify opportunities to operate more effectively and efficiently
• Effectively communicate across the client and outsource partner
• Coordinate and collaborate with operations and other departments to ensure smooth functioning of the production environment
• Handle all first-level escalations from the Operations team
• Supervise analysts and manage performance
• Monitor, evaluate and assess unit productivity on a daily basis
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX

Assistant Workforce Management Manager

Human Resources

• Act as a single point of the contact for the employees and managers in the business unit.
• Manage complex and difficult HR Projects cross-functionally.
• Actively identify gaps, propose and implement changes necessary to cover risks.
• Build a strong business relationship with the internal client and facilitate the management team to bring best solutions for employees.
• Act as the performance improvement driver and provoke positive changes in people management.
• Design and maintain organization vitality charts as the performance of the business unit improves.
• Ensure compliance to company’s policies and procedures as well as local labour law.
• Help the organization's members understand what the change means to them and provide ongoing guidance and support that will maintain enthusiasm and commitment to the change process.
• Perform any other duties and responsibilities that may be assigned by management within your category of employment and for the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System.

Senior HRBP Expert

• Responsible for the day to day management of the contact centre to ensure that KPIs are met
• Develop, review and distribute daily, weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed service levels to customers
• Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives
• Ensure that the feedbacks provided to the team members on their performance are accurate, complete and timely
• Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies
• Collaborate with Customer Experience and Training team to identify the issues , drive the metrics and able to balance and prioritize the above based on seasonality and the needs of customers, team and client
• Enhance the performance of team members by creating team connection, team briefings, and monthly coaching sessions
• Assist and manage the team in the absence of the Team Leader
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX

Team Manager

Customer Support

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Senior Customer Service Specialist

DevOps Engineer

• Design, build, and maintain highly available, scalable, and fault-tolerant systems
• Collaborate with software engineering teams to ensure applications are designed with reliability and performance in mind
• Develop and maintain automation procedures to maximize system efficiency, minimize human intervention, and optimize routine tasks
• Monitor and analyze system performance to identify and address bottlenecks before they impact users
• Ensure the infrastructure can handle rapid growth in web traffic and ML data processing
• Participate in 24/7 on-call rotations (including scheduled shifts and holidays)
• Practice sustainable on-call response, conduct root-cause analysis, and lead blameless post-mortems to prevent recurrence
• Implement monitoring tools (SLIs/SLOs/SLAs) and set up automated alerting and metrics to track system health and performance
• Implement and maintain security best practices and ensure all systems meet regulatory requirements

Site Reliability Engineer

Risk

• Review and analyze complex situations, pattern of fraudulent and suspicious trends, measuring impact of those trends in order to find solutions of mitigating and preventing fraudulent activities.
• Documents investigations comprehensively and maintain high levels of confidentiality while conducting investigations.
• Train and mentor newly hired agents, creating individual upskilling plans for them, ensuring to create appropriate training materials.
• Analyze fraud pattern, create models and update existing ones to tackle ever changing fraud vectors.
• Provide solutions that will help mitigate and prevent fraudulent activities.
• Work with stakeholders to report trend and system loopholes and initiates enhancement, preventive measures.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Fraud and Risk Specialist

Procurement

• Create and implement Procurement strategies that are innovative, cost-effective and incorporate the growing complexities and challenges within the industry
• Build and maintain long term relationships with vendors and critical suppliers
• Compare proposals for price and specifications and negotiate with vendors to reduce costs and coordinate deliveries in timely manner
• Lead transformational activities to build procurement organization capabilities and improve procurement efficiency
• Evaluate and enhance our operations in local spend while researching and prospecting developments in global spend
• Manage every aspect of the supply chain and notify the leadership team of any possible obstacles to ideal efficiency
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Assistant Global Procurement Expert

Learning and Development

• Conduct orientation sessions as well as plan and deliver the full training program (including product, soft skills and on-the-job training) for new hires
• Develop new training programs / manuals, multimedia visual aids, and other educational materials
• Have prompt and regular follow-ups on training programs delivered to evaluate training effectiveness
• Evaluate the effectiveness of existing training programs and provide recommendations for improvement
• Conduct Training Needs Analysis and develop programs to improve existing staff performance
• Drive / co-drive service quality initiatives for continuous service standards improvement
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX

Senior Instructional Designer

Recruitment

• Manage a team of recruiters, oversee end-to-end service delivery for corporate clients, and optimize sourcing strategies
• Lead and mentor a team of recruiters to meet monthly hiring targets and client service level agreements (SLAs)
• Manage key client relationships, acting as the primary point of contact for recruitment strategy and escalation
• Optimize sourcing strategies across job boards, social media, and professional networks to build robust talent pipelines
• Oversee team workloads, resource allocation, and overall delivery performance across multiple client accounts
• Analyze recruitment data and metrics (time-to-hire, quality-of-hire, cost-per-hire) to present weekly and monthly performance reports to clients
• Collaborate with the internal HR operations team to ensure smooth onboarding transitions for successful candidates
• Drive continuous improvement initiatives in the recruitment process to enhance both candidate and hiring manager experiences
• End-to-end recruitment activities (including job posting, sourcing, interviewing, and offer negotiations) for more niche/senior roles may also be performed to support the team when needed