Technical Sales Account Manager – Indonesian, Filipino, Thai, Vietnamese

TDCX

Technical Sales Account Manager acting as trusted advisor for cloud solutions at TDCX. Engaging with customers and driving sales growth through technical expertise and relationship management.

Posted 6/25/2026full-time🇸🇬 SingaporeMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AWSAzureCloud

About the role

Key responsibilities & impact

Serve as a trusted technical advisor, guiding customers through the technical aspects of cloud products, services, workloads, and overall solution recommendations
Provide in-depth technical knowledge to advise customers on how products, services, and cloud solutions can meet their specific business and technical needs
Engage customers to understand their current environment, business priorities, technical challenges, usage patterns, and potential solution requirements
Identify opportunities for upselling, cross-selling, migration, expansion, renewal, recapture, and adoption based on customer needs and solution fit
Support sales growth by helping to acquire new business, increase sales within existing accounts, and progress qualified opportunities through the sales cycle
Conduct customer discovery, qualify opportunities, assess solution fit, and recommend appropriate next steps based on customer requirements, buying signals, and business potential
Offer pre-sales and post-sales technical support, explain product usage, and ensure the accuracy and effectiveness of recommended solutions
Present solution value propositions, technical benefits, business outcomes, competitive differentiation, and relevant use cases to customers
Support customer discussions through solution walkthroughs, demos, technical explanations, and scenario-based recommendations where applicable
Work closely with channel managers and other relevant teams to ensure customer requirements are understood and opportunities are progressed effectively
Maintain strong customer relationships by understanding evolving needs, providing relevant guidance, and supporting continued adoption of recommended solutions
Understand customer spend patterns, technology footprint, industry context, and usage signals to identify higher-potential solution opportunities
Maintain competitive analysis for cloud solutions and understand key differentiators across assigned territories, workloads, and solution areas
Contribute to the development and refinement of sales processes, qualification methods, customer engagement practices, and solution positioning strategies
Execute strategy, achieve assigned objectives and activity metrics, and contribute input to overall execution success
Maintain accurate CRM updates, customer notes, opportunity details, qualification inputs, next steps, and pipeline hygiene in line with process requirements
Complete required product, technical, sales, and certification readiness within the agreed onboarding and ramp timeline
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.

Requirements

What you’ll need

Excellent English language skills, both written and verbal
Minimum academic qualification: Diploma / Degree in IT, Computer Science, Business, Sales, Marketing, or equivalent experience
Minimum 3+ years in inside sales, field sales, technical sales, solution sales, presales, or cloud sales, preferably with experience in cloud solutions such as Azure, AWS, Google Cloud, productivity, security, AI, data, infrastructure, or business applications
Strong understanding of cloud products, workloads, solution areas, customer scenarios, and business value positioning
Ability to understand customer requirements, conduct discovery, qualify opportunities, handle objections, and recommend suitable solutions
Strong customer engagement skills with the ability to build trust, manage conversations, and influence next steps
Proven ability to drive sales growth, identify upsell and cross-sell opportunities, and contribute to pipeline or revenue-related targets
Experience in CRM usage, opportunity management, pipeline updates, customer notes, and sales activity tracking
Ability to analyze customer patterns, usage, spend behavior, technology footprint, and business signals to identify potential opportunities
Excellent presentation skills with the ability to explain technical solutions in simple business terms
Strong problem-solving skills and ability to work with diverse internal teams to support customer needs and opportunity progression
Strong execution discipline, follow-up ownership, and ability to work in a target-driven environment
Relevant cloud certification from any cloud service provider is preferred
Required role-based certifications must be completed within the agreed onboarding or ramp timeline
Excellent track record of achieving sales, revenue, pipeline, opportunity, or activity-based targets.

Benefits

Comp & perks

Attractive remuneration and great perks
Comprehensive medical, insurance, and social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy-to-access location with direct public transport links
Flexible working arrangements
Coaching and mentoring from experts in your field

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

cloud solutionsAzureAWSGoogle Cloudtechnical salessolution salespresalesCRM usagesales activity trackingcustomer discovery

Soft Skills

customer engagementcommunicationproblem-solvingtrust buildinginfluencingexecution disciplinefollow-up ownershippresentation skillsanalytical skillssales growth

Certifications

cloud certificationrole-based certifications