Financial Crime

• Develop and implement AML policies
• Oversee investigations into potential money laundering, terrorist financing, fraud, and other financial crimes
• Ensure compliance with regulatory requirements
• Manage a team of Group Managers leading teams of AML investigators
• Provide guidance and support to ensure high-quality investigations
• Prepare and present detailed reports on investigative findings to executive management
• Collaborate with internal and external stakeholders, including law enforcement and regulatory bodies
• Provide training and guidance on AML regulations, trends and typologies, and best practices

Senior Manager, Financial Crime Risk Investigations

Call Center Representative

• Assist in-bound callers with account inquiries
• Resolve issues by providing advice and recommending TD products
• Deliver legendary customer service by providing the right solutions
• Actively participate in ongoing training and coaching support

Contact Center Representative III, Loss Prevention

Manager

• Lead a team of professionals in operationalizing business specific related programs that meet the organization's mandate
• Manage a particular specialized functional area in the achievement of the business sales/service strategy

Manager II, Business Programs

Full-stack Engineer

• Contribute to the design and development of scalable enterprise applications.
• Conduct root cause analysis and proactively present remediation options.
• Collaborate with business stakeholders, development PODs, and technical teams to align solutions with application roadmaps.
• Estimate timelines and effort for design and development tasks.
• Identify risks and potential issues in solution approaches and use cases.
• Ensure designs leverage reusable components and align with business requirements.
• Participate actively in agile ceremonies, design discussions, and peer reviews.
• Adhere to TD’s internal policies, technology control standards, and regulatory guidelines.
• Provide technical support for escalated incidents and outages.
• Create and maintain design and solution artifacts.
• Continuously identify and implement improvement opportunities.

Software Engineer I – Host, Mainframe

• Lead the modernization and maintenance of the bank's high-value payment rails
• Maximize Straight-Through Processing rates
• Create and maintain a prioritized product backlog
• Manage lifecycle of a payment feature

Manager II, Business Analysis

Compliance

• Be accountable for responding to time-sensitive regulatory inquiries including investigations, preparing documentation, interviewing parties involved and liaising with various Lines of Businesses and 1B functional areas
• Track the status and report to management all interactions and communications with regulators
• Collaborate with colleagues from TD Wealth compliance to avoid redundancies relating to regulatory requests
• Collaborate with compliance colleagues in other regions to provide ensure quality and consistency in regulatory communications
• Carry out various compliance monitoring reviews relating to sales and trading and ensuring any findings are promptly remediated
• Assist in maintaining, designing, and creating compliance reviews to ensure oversight align with business strategies and documenting detailed review procedures
• Assist with the annual update of Compliance Policies and Procedures
• Cross training to back up Compliance Advisory team
• Prepare stats of regulatory inquiries for quarterly Trade Desk Report (TDR)

Compliance Business Oversight Analyst II – Regulatory Inquiries, Investigations

• Assist in-bound customers with account inquiries or resolving issues
• Deliver legendary customer service by creating value and delivering trusted advice
• Strive to deliver an exceptional customer service experience by offering friendly support
• Resolve customer inquiries at the first point of contact with empathy

Bilingual Contact Center Representative, Canadian Banking

• Provide FCRM research, evaluation, operational, reporting and analytical support
• Co-ordinate requests to and from business FCRM partners
• Assist in the preparation of summaries, reports and presentations
• Recommend responses to FCRM Program questions and escalate sensitive issues
• Analyze data to meet program health reporting requirements
• Analyze emerging trends and provide recommendations
• Identify matters requiring review and escalate as appropriate
• Coordinate tracking and reporting of FCRM function initiatives

Financial Crime Risk Analyst II

• Conduct investigative analysis by collecting, assessing, and collating case file information for AML, Sanctions/ABAC & Financial Crime investigations
• Conduct data analysis, manipulation and interpretation looking for patterns and anomalies
• Initiate investigations and/or responds to emerging AML and Sanctions/ABAC risks.
• Assist with reviewing and investigating court orders (subpoenas) related to criminal actions.
• Assist and coordinate investigations with various law enforcement agencies as delegated.
• Prepare and deliver AML, Sanctions/ABAC & Financial Crime and/or fraud detection/loss prevention training or updates to Bank Employees or other agencies as assigned.

Financial Crime Risk Investigator II

• Assess inbound referrals for risk exposure and red flags for financial crime risks at TD
• Undertake basic research including open source, internal bank system and high level transactional assessment to quickly determine if additional investigation is warranted and at what level of complexity
• Ensure cases are tracked for their risk rating, and rationale for decisions is appropriately documented
• Leverage AML knowledge, training, and sound judgement to assess cases
• Meet required tight SLAs
• Recommend any early mitigation required
• Provide thematic recommendations on intake sources to drive ongoing improvement in quality of referrals
• Lead in training of new colleagues
• Assist in time sensitive ad hoc requests

Recruitment

• Deliver end-to-end recruitment across assigned portfolios during the 6 month Fixed Term Contract
• Manage recruitment activity and stakeholder relationships across London, Belfast and Ireland
• Partner closely with Hiring Managers and senior stakeholders to shape hiring strategies and role requirements
• Own requisitions from briefing/Intake through sourcing, interview management, offer and onboarding
• Proactively source candidates using a direct sourcing approach
• Provide informed market insight and challenge on talent availability and location considerations
• Ensure recruitment complies with internal policy and regulatory requirements
• Maintain accurate ATS (Workday)
• Deliver a strong and consistent candidate experience

Talent Acquisition Partner

Customer Support

• Process financial transactions like deposits, withdrawals, and bill payments
• Understand and determine customer needs to recommend banking solutions
• Respond and resolve customers' concerns using standard procedures
• Achieve assigned goals by promoting banking solutions
• Connect personally with customers to advise appropriately

Customer Experience Associate

IT Support

• Oversee detailed investigations of incidents to evaluate root causes and ensure implementation of targeted, value added and controlled remediation plans
• Manage the operations/ support/management of products/systems/ applications/services for a range of clients to support them in meeting business objectives/ goals.
• Negotiate and document project deliverables, timelines, project charters / costing, roles, responsibilities and critical milestones and communicate project status and provide timely escalation of issues to ensure project objectives are met
• Lead effort to test, debug, and performance analyze and document environment components
• Provide support for developing the internal metrics reports and establishing and monitoring service delivery and SLAs

Senior Manager, IT Support – AML, Oracle Transaction Monitoring

Financial Planning and Analysis

• Responsible for the direct management of a team of Financial Advisors
• Key objectives include hiring, on-boarding and managing the day to day activities of the FAs
• Responsibilities include recruiting, hiring, training, coaching and mentoring Financial Advisors
• Act as the principal over the activity of the FAs, ensuring compliance with regulatory guidelines
• Increase Mass Affluent product sales productivity and referral productivity through active coaching
• Develop strong relationships with Wealth and Retail leadership for store coverage alignment
• Responsible for supporting complex product sales suitability and client meetings

Financial Advisor Manager

Account Manager

• Develops and retains government banking business and grows core deposits
• Makes prospect and customer calls independently to sell government banking services
• Manages assigned relationships in coordination with other appropriate internal personnel
• Provides direction and answers questions as needed
• Develops network of referral sources and proactively asks for prospect leads
• Gathers prospect financial information independently for larger accounts
• Answers questions and follows up on information requests
• Monitors status of assigned current accounts to ensure conformity with terms
• Ensures accuracy and maintenance of customer records and files

Senior Manager, Financial Crime Risk Investigations

Contact Center Representative III, Loss Prevention

Manager II, Business Programs

Software Engineer I – Host, Mainframe

Manager II, Business Analysis

Compliance Business Oversight Analyst II – Regulatory Inquiries, Investigations

Bilingual Contact Center Representative, Canadian Banking

Financial Crime Risk Analyst II

Financial Crime Risk Investigator II

Financial Crime Risk Investigator II

Talent Acquisition Partner

Customer Experience Associate

Senior Manager, IT Support – AML, Oracle Transaction Monitoring

Financial Advisor Manager

Government Banking Relationship Manager III