Product Operations

• The Senior Manager of Product Operations leads complex operational functions supporting cash management and deposit products, including payments, receivables, deposit accounts, liquidity management products and digital transaction services primarily for Commercial Banking clients.
• Key objectives for the role include improving operational efficiency, creating sales and operational capacity by streamlining policy, processes and enhancing automation.
• The role will liaise with key partners in Commercial Banking Centres (sales), Commercial Banking Operations, Compliance and FCRM (Financial Crime and Risk Management), Fraud, Enterprise Payments, Vendor Management and Technology Services.
• The Senior Manager will play a role in Business Banking's objective to grow deposits and drive Cash Management penetration and recapture market share through strong operational execution, process discipline and cross-functional leadership.
• Identify and recommend opportunities to improve policies and processes to simplify our approach and assist customer facing employees with product sales and service.
• Remain current with key business initiatives and ongoing issues/trends and develop an understanding of critical business success factors.
• Manage/provide management oversight of annual attestation processes, AML and on Operational Incidents including applicable reporting and remediation.
• Address complicated support escalations from partners including CCSC, CBCs, SBAC, SBBAR, Sales Distribution, and Product Partners.
• Leverage a strong knowledge of our legal, compliance and operational risk requirements, and ensure policies and processes mitigate risks, and align with Business Banking objectives and TDBG standards.
• Review/approve documented operating policies and procedures that are customer centric, employee friendly and market competitive.
• Analyze information to understand the impact on the business and make recommendations based on findings.
• Manage a team of diverse talent with people management responsibilities such as coaching and performance evaluation.
• Work within a matrix environment and use impact and influence to help accomplish tasks.

Senior Manager, Commercial Product Operations

Financial Crime

• Provide expert compliance and risk management guidance on AML/ATF/Sanctions/ABAC matters
• Advise on new and changed regulatory requirements
• Develop and implement compliance programs
• Manage significant issues and events

Financial Crime Risk Business Oversight Specialist

Analyst

• Manage an assigned portfolio of Commercial mortgage customers
• Demonstrate sound credit knowledge and expertise
• Conduct in-depth mortgage analysis
• Focus on risk management and overall portfolio management
• Collaborate with CMG Originators and CBC's to underwrite new opportunities

Senior Credit Analyst – Commercial Mortgage Group

• Responsible for the 3rd line of defence audit coverage for TD Bank Group's Financial Crimes related activities across the first and second line
• Develop a risk-based Audit Plan for TD's Financial Crimes portfolio and provide periodic reporting to governance committees including Audit Committees
• Deliver the plan evenly over the course of the year subject to approval of the TDBG Audit Committees and regulatory expectations
• Adhere to audit standards
• Recommend, support & maintain appropriate resources to execute the plan, including the requisite subject-matter expertise
• Identify all significant control gaps in coverage areas
• Provide clear, comprehensive and timely reporting on significant control matters
• Stay current on evolving regulatory expectations and industry practices and incorporate into Audit Plan and approach
• Articulate the relevance of root causes and issues across audit engagements and conduct trend analysis to determine the impact across the organization
• Maintain strong relationships with clients, regulators and external auditors
• Represent Internal Audit on management committees and on key projects
• Attract, develop and retain talent and maintain active pipeline for SMEs
• Provide ongoing support and ownership for IA divisional priorities such as Staff Development and Diversity & Inclusion initiatives
• Drive employee engagement

Associate Vice President, Audit, Financial Crimes

Full-stack Engineer

• Strategize & lead testing of TD Bank's production like infrastructure with a focus on automation & scale
• Promote and apply best practices for performance testing of scalable and reliable services across engineering
• Be a subject matter expert and partner with our engineering team on areas of performance and scale
• Drive initiatives to evolve our current performance framework/tools/processes and keep it in line with best practices and scalability needs.
• Participate in root cause analysis for performance related incidences and determining how we can prevent them in the future
• Identify performance bottlenecks and create repeatable processes
• Be a performance test advocate and advisor for the performance tools and frameworks that serve as a model for others with regard to quality, scalability, operability, maintainability, etc.
• Participate in defining the technical vision and architecture with performance in mind
• Communicate and collaborate across levels, functions, and organizational boundaries
• Mentor and coach junior engineers to leverage their full potential

Performance Engineering Lead

Engineer

• Develops and maintains technical solutions that adhere to engineering and architectural design principles while meeting business requirements
• Provides technical expertise with a focus on efficiency, reliability, scalability, and security
• Partner with the Operations team to automatically integrate with appropriate tools and processes
• Act as the expert or lead innovator and agent of change for the programs and services under management
• Work with vendor platform providers and engineering peers to keep abreast of trends, products, frameworks, and applications

Engineer I

Manager

• Provide subject-matter expertise and execute Data Retention and Disposition activities
• Define and maintain retention requirements aligned to Enterprise Data Policy/Standards
• Map data sets to retention schedules
• Support legal hold processes and coordinate disposition workflows
• Ensure compliance with EDMO Standards
• Maintain knowledge of data management practices and procedures
• Drive automation of data management practices
• Advise and consult on projects related to implementation of data management practices
• Oversee end-to-end data management practices
• Conduct internal and external research projects
• Track, assess, and report on data governance performance and control effectiveness

Manager – Data Management

Call Center Representative

• Consistently deliver an outstanding customer service experience
• Resolve customer inquiries at the first point of contact
• Participate in ongoing training and coaching support
• Work primarily offsite after completing training

Bilingual Contact Center Representative – Canadian Banking, Credit Cards, Fraud Loss Prevention

Risk

• Provide market risk analysis and reporting
• Act as an expert in market risk matters
• Develop and operationalize risk mitigation processes
• Support analysis of risk issues and impacts

Senior Risk Analyst

Sales

• Provides professional and efficient service to external and internal Customers
• Analyzes transaction structure
• Provides Customer service functions
• Provides administrative support to Relationship Managers
• Assists the Relationship Manager(s) in closing loans, including assisting to clear conditions of closing, aiding in the preparation of the closing packages an organizing the loan closing package
• Provides Financial Statement support, including uploading and tracking of statements
• Processes payments, advances, pay-downs, wires and line of credit adjustments
• Supports Relationship Team with reporting, loan activities, delinquencies, correspondence preparation and tracking in loan information
• Supports Relationship Managers with reporting, including pipeline, loan closing and the most complex loan input on the Bank loan origination platform
• Prepares correspondence and provides administrative support
• May act as the initial Customer service contact and may initiate and facilitate Customer research (depends on complexity and nature of issue) ensuring a comprehensive solution to the Customer is provided
• Processes Customer transactions as necessary
• Interacts with external Customers as needed
• Provides notary services as needed
• Processes more complex payments, advances, pay-downs, wires and line of credit adjustments
• Initiates and facilitates Customer research on complex issues
• Assists Relationship Team with clearing and management exceptions
• Serves as a resource for mentoring Commercial Sales Associates I & II
• Prepares correspondence under the direction and review of the Relationship Managers and Commercial leadership.
• Assists in the development and making recommendations of procedures and process flow
• May generate and distribute reports to the Relationship management team, including daily and monthly reporting
• Acts as the initial Customer service contact and may research more complex Customer requests or transactions
• Provides notary services for Customers as needed

Commercial Sales Associate III

Data Scientist

• Provide technical leadership across the Analytics function
• Create, develop, and maintain AML typologies
• Collaborate with cross-functional teams and support Financial Intelligence Units (FIU)
• Oversee the execution of multiple projects
• Ensure successful project completion within established timelines

Data Scientist – FCRM

Operations

• Responsible for the day-to-day Operations activities in support of assigned business line
• Performs more diverse/complex tasks with minimal supervision
• Acts as a liaison between assigned department and other departments within TD Bank
• Works to identify and address process improvements
• Provides support to less experienced staff
• Responds to inquiries and assists in resolving problems/complaints
• May be required to find and supply data impacting accounts
• Protects privacy and non-public information
• Assists in the prevention of fraudulent activities
• Reviews application information against host systems for accuracy and completeness
• Suggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities
• Escalates more complex or unusual issues to lead or supervisory staff

Operations Associate III

Recruitment

• Leads the strategy, execution, management, and overall performance of US Early Talent recruitment
• Manages a team of recruitment and programming specialists
• Operates as a subject matter expert in the space of Early & Emerging Talent
• Ensures an integrated approach with other business areas
• Provides people management leadership by hiring the best talent
• Manages business relationships at the executive/senior executive levels

Manager – US Early Talent, Talent Acquisition

General Counsel

• Provide expert level labor and employment law oversight, legal advice and support to various business lines and stakeholders
• Manage various employment litigation matters
• Oversee external counsel, manage budgets, and may prepare resolutions, contracts, memoranda to management, litigation documents and forms and participate in major legal actions
• Partner with HR and other internal stakeholders to proactively identify and mitigate risks and promote best practices in employment law compliance
• May manage paralegal and administrative staff, assigning responsibilities and evaluating results
• Provides leadership, coaching, counseling and guidance to staff
• Supervises external counsel providing advice or other legal services of the Company
• Works closely with General Counsel, department attorneys and external legal counsel on specific legal issues related to the Company's business
• Gives practical support and assistance to contemporaries, junior attorneys and staff
• Volunteers expert advice and experience
• Serves in one or more permanent or ad hoc practice groups or cross-practice teams of attorneys and staff
• Assists in the management of expenditures for external counsel
• Advises lines of business on best practices that help minimize legal and litigation risk
• May assist General Counsel in developing and managing departmental budget for both internal and external legal spend
• Anticipates client needs
• Deals with complex legal issues
• Clearly delivers difficult messages without jeopardizing client relationships
• Gives pragmatic legal opinions with reasons and rationale
• Provides advice in ambiguous situations; identifies and prevents future legal risks
• Identifies and takes action on future opportunities
• Resolves most situations where conflicts arise between the needs and desires of specific business units and the interests of the Company without requiring intervention of more senior attorneys
• Demonstrates highest professional ethical and behavioral standards and complies with all applicable Bar Rules and Codes of Professional Responsibility, and corporate ethical and behavioral standards
• Participates in special projects and performs additional duties as required

Senior Counsel, Labor and Employment

• Design and operate secure, scalable, and auditable cloud infrastructure across Azure, GCP, and on-premises environments
• Manage Azure Entra ID configurations and enforce least-privilege models
• Design and deploy scalable network architectures across cloud platforms
• Build and maintain GitHub Actions workflows for provisioning infrastructure and IAM roles
• Support compliance activities and participate in capacity planning