Customer Support

• Process financial transactions like deposits, withdrawals, and bill payments
• Understand and determine customer needs to recommend solutions
• Respond and resolve customers' concerns using standard procedures
• Achieve assigned goals and business objectives by promoting banking solutions
• Connect personally with customers to advise on banking solutions
• Help build a positive, diverse and equitable work environment
• Deliver quality customer experiences and recommend operational improvements

Customer Experience Associate

Call Center Representative

• Assist in-bound customers with account inquiries
• Resolve issues by recommending TD products or services
• Deliver exceptional customer service by creating value and providing trusted advice
• Actively participate in ongoing training and coaching to grow in your role

Contact Center Representative II – Easyline

Marketing

• Lead the enablement of marketing personalization capabilities across channels
• Collaborate with colleagues across Marketing, AI2, Martech, and Platforms
• Socialize new capabilities with marketing colleagues and drive adoption
• Analyze performance results to uncover insights
• Establish and share best practices for personalization

Manager, Marketing Personalization

• Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence
• Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
• Collaborate with One TD partners to help all customers in a way that suit their needs best
• Support frontline staff in resolving complaints as per customer problem resolution guidelines
• Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
• Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
• Administer complex daily branch administrative duties
• Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
• Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

Customer Experience Manager, Trainee

Executive Assistant

• Own and maintain calendar management for multiple leaders
• Coordinate travel for leaders and support travel delays
• Process expenses ensuring timely completion
• Assist with onboarding/offboarding activities for team members
• Assist in coordinating in-office or virtual meetings, townhalls or offsite events
• Maintain confidentiality and accuracy in completing ad-hoc administrative tasks
• Inform immediate team regularly on project status
• Provide vacation/temporary coverage for colleagues

Actuary

• Support the end to end management of the telematics insurance products
• Deliver financial results via operation of all available levers
• Collaborate with multiple stakeholders to ensure the product meets objectives
• Act as Subject Matter Expert for product-related inquiries

Senior Actuarial Analyst, Telematics Product Management

Support Engineer

• Provides support to various corporate and business line applications
• Leads staff, assigns, prioritizes, and monitors work
• Maintains confidentiality of work being performed
• Develops and maintains relationships with business partners
• Participates as subject matter expert on strategic initiatives
• Develops customized reports using reporting tools
• Analyzes company data to recommend initiatives
• Identifies ways to customize and enhance current business applications
• Executes test plans for system changes and projects
• Helps senior management with reporting and analysis
• Maintains corporate strategy projects and deliverables
• Coaches team members and leads improvements

Business Unit Application Support Analyst – Salesforce Admin

Manager

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling disciplinary actions, as required
• Oversees and leads a highly complex and diverse product function for an area of significant complexity or scope while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results
• Generally accountable for a significant product management area that typically has enterprise wide impact or accountability
• Enterprise or functional expert, requiring broad managerial and deep specialized knowledge at the enterprise, business, regulatory and industry levels
• Leads and manages teams handling mass or niche products/segment suites, with moderate to high levels of size/complexity of the product groups/segments
• Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise
• Manages and oversees the overall discipline and strategy for the respective areas while aligning to the enterprise best practices
• Facilitates key strategic discussions and provides thought leadership to executive audience (output may include strategic roadmap and/or deliverables/frameworks/short to long term goals etc.)
• Sets overall team direction and collaborates with others to execute on common goals
• Focus on longer-range planning for functional area
• Oversees product teams and ensures the simple and efficient delivery of products and services to the customer
• Develops and implements products/policies and procedures in such a way that it enhances the end to end customer experience (including training, enhancement and irritant reduction) while achieving business objectives
• Develops and manages the product development calendar for the team and oversees the successful and seamless execution of deliverables
• Builds and maintains effective relationships with sales distribution, key internal stakeholders and/or external partners to ensure that customer needs are considered in strategic decisions and in the development of options, solutions and alternatives
• Directs market research projects and recommends methods for growing existing markets and developing opportunities for customer products and services

Senior Product Group Manager

Financial Crime

• Provides a range of analytical, research and assessment support to the development of and enhancements to the enterprises FCRM programs and processes
• Interacts with key stakeholders and third-party service providers to deliver AML/ATF/Sanctions/ABAC programs that satisfy regulatory requirements
• Assists in reviewing higher risk customer or transactional information
• Engages with the 1st line of defense on the outcomes of EDD reviews

Financial Crime Risk Analyst II, KYC

• Manage the day to day activities of 12-15 Mortgage or Home Equity Processors
• Oversee processing including pipeline management and workflow
• Ensure established policy and procedure is followed
• Provide training and/or guidance to team members and sales staff
• Support TD Bank's mission and operational metrics
• Coaches and mentors staff and ensures employees are properly trained

Loan Processing Manager – Home Equity

Financial Planning and Analysis

• Provides seasoned specialized knowledge, advice and/or guidance to various stakeholders and team members in a specialized finance function or discipline
• Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations
• Accountable for own work and sometimes others; acts as an escalation point or knowledge resource for others in their own area
• Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services
• Acts as a technical expert / lead integrating cross-function understanding within their own field of specialty
• May manage team(s) of related specialists
• Leads cross-functional teams or projects with significant resource requirements, risk and/or complexity
• Independently manages end-to-end finance programs
• Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions
• Uses sophisticated analytical thought and technical knowledge to exercise judgement and identify solutions
• Impacts the achievement of sub-function or business line objectives within the area they are accountable for
• Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders

Specialized Finance Manager – Accounting Operations

• Conduct research, analysis, and operational processes related to the Know Your Customer program
• Maintain and update detailed tracking of Customer KYC information and profiles for regulatory reporting purposes
• Perform quality control on the work product
• Ensure work products are fit for purpose and audit/regulator ready
• Provide specialized analysis, non-standard reporting, and operational support to KYC Ops
• Recommend problem resolution for escalated issues

KYC II – Outreach Analyst

Risk

• Coordinates and/or guides activities relating to core operational risk disciplines/programs including, Risk & Control Self-Assessment, Business Continuity Management, Outsourcing & Vendor Management, Regulatory Compliance (e.g. CDIC, AML, Privacy, IDA, CBA, SOX, Basel etc.)
• Supports enterprise-wide operational risk escalation, review and approval processes, data management, policies and risk assessment processes
• Directs the development and monitoring of Key Risk Indicators and facilitate communication and resolution of risk issues among other business segments where applicable
• Leads the development and/or implementation of specific standards, policies and/or processes that identify, report on and mitigate operational risk exposures within the business
• Proactively analyzes potential risks and ensures escalation of key risks to appropriate areas and action plans to mitigate and manage these risks
• Establishes and provides ongoing analysis and reporting on technology risk and/or other major risk categories as applicable to business or functional area, and reviews findings and action plans with business leaders to mitigate and manage key issues
• Participates in cross-functional/enterprise initiatives as a subject matter expert helping to identify risk/provide guidance for complex situations

Technology Director – IT Business Management, Governance

• Highly seasoned expert professional role requiring substantial knowledge / expertise in a complex field
• Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations
• Acts as a technical expert / lead integrating cross-function understanding within their own field of specialty
• Independently manages end-to-end finance programs
• Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders

Specialized Finance Manager – US GAAP, Financial Reporting

• Support the Head of Business Management in advancing priorities
• Manage day-to-day operations while helping design a forward-thinking compliance program
• Develop and refine executive-level presentations for regulators and the Board of Directors
• Collaborate with other lines of business and corporate divisions
• Build and maintain strong partnerships with cross-functional teams