Manager, Vehicle Operations and Logistics
Cox Enterprises
Supervisor II, Payment Operations – Wire Operations
TD
full-time
Posted on:
Location Type: Hybrid
Location: Mount Laurel • Florida, New Jersey, South Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $58,760 - $88,400 per year
Job Level
Mid-LevelSenior
About the role
- Provide day-to-day team leadership, coaching and work direction to ensure effective and efficient operations
- Deliver services/solutions in accordance with established service levels, quality standards, compliance, and regulatory guidelines
- Recruit top talent, set goals, develop colleagues, manage employee performance and compensation decisions
- Oversee complex or diverse operations impacting a significant part of the organization
- Plan, organize and coordinate activities for own area and resolve operational issues
- Handle escalations for customers/business partners/external partners and resolve complex customer issues
- Identify and guide remediation of reportable incidents/issues based on risk management framework
- Engage internal partners to develop working relationships and deliver optimal customer service and solutions
- Identify continuous improvement opportunities and implement process enhancements
- Ensure compliance to internal/external requirements, perform quality checks and validation of team members' work
- Analyze service delivery issues, conduct research, contribute to audit reviews, run testing and generate reports
- Participate in change management projects and act as a key change agent for a defined area
- Cultivate and model the Colleague Promise, support colleague growth, and foster an inclusive, high-performance team culture
Requirements
- High School diploma; Undergraduate degree preferred
- 5+ years experience
- Wire transfer background experience preferred
- Banking experience preferred
- Strong people management experience preferred
- Must live a commutable distance from Mt Laurel, NJ; Greenville, SC; or Jacksonville, FL
- Schedule: M-F; 9 am - 6 pm; Hours: 40
Benefits
- Base pay and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards)
- Health and well-being benefits
- Savings and retirement programs
- Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- Banking benefits and discounts
- Career development and professional development opportunities
- Reward and recognition programs
- Training & Onboarding sessions
- Mentoring programs and access to an online learning platform
- Competitive benefits plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
risk managementservice delivery analysisprocess enhancementquality checksperformance managementemployee developmentincident remediationchange managementauditingreport generation
Soft skills
team leadershipcoachingproblem-solvingrelationship buildingcustomer servicecommunicationorganizational skillsgoal settinginclusive cultureperformance coaching
