Operations

• Oversee the Dispatch organization, setting direction and implementing policies and processes.
• Provide daily guidance and assistance to Dispatch Supervisors and teams.
• Help develop strategic direction for the dispatch department, continuous improvement and development of lane strategies.
• Manage timesheets and time off requests.
• Provide updates and insight on the current overall state of dispatch to superiors.
• Monitor key accounts to manage SLA expectations.
• Assist in hiring skilled dispatchers and lead a high performing team.
• Work closely with the Carrier Performance teams to ensure alignment to KPIs, SLA’s and company goals.
• Responsible for making corrective action and disciplinary decisions up to written warning level.
• Develop and monitor KPI’s for the Dispatch team.
• Align area priorities with broader organization vision, adapt plans to resource and operational changes, and engage with senior leaders.

Manager, Vehicle Operations and Logistics

Manager, Patient Access – Reimbursement Operations

Deputy Director, Operations

Court Program Specialist II

Vice President, Delivery & Deployment Operations

Agent Title Operations