Supervisor II, Payment Operations – Wire Operations
TD
Manager, Vehicle Operations and Logistics
Cox Enterprises
full-time
Posted on:
Location Type: Hybrid
Location: Mount Juliet • Florida, North Carolina, Tennessee, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $72,200 - $108,200 per year
Job Level
Mid-LevelSenior
About the role
- Oversee the Dispatch organization, setting direction and implementing policies and processes.
- Provide daily guidance and assistance to Dispatch Supervisors and teams.
- Help develop strategic direction for the dispatch department, continuous improvement and development of lane strategies.
- Manage timesheets and time off requests.
- Provide updates and insight on the current overall state of dispatch to superiors.
- Monitor key accounts to manage SLA expectations.
- Assist in hiring skilled dispatchers and lead a high performing team.
- Work closely with the Carrier Performance teams to ensure alignment to KPIs, SLA’s and company goals.
- Responsible for making corrective action and disciplinary decisions up to written warning level.
- Develop and monitor KPI’s for the Dispatch team.
- Align area priorities with broader organization vision, adapt plans to resource and operational changes, and engage with senior leaders.
Requirements
- Bachelor’s degree in a related discipline and 6 years’ experience in a related field.
- Or alternative combinations: master's degree + 4 years; Ph.D. + 1 year; or 10 years’ experience in a related field.
- 1+ year of experience in management or lead role.
- Previous auto transportation/logistics experience strongly preferred.
- Proficient in Microsoft Outlook, Word and Excel.
- Strong analytical, communication and interpersonal skills.
- Proven ability to make decisions.
- Customer service skills.
- Strong problem solving and innovative thinking skills.
- Extreme patience dealing with explosive situations: flawless follow-up procedures.
- Comprehensive knowledge of regulations impacting daily operations (DOT – national and state).
- Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
- Must clear a pre-employment drug test.
Benefits
- Medical and dental plans.
- Vision care benefits.
- Flexible spending accounts (for health care and dependent day care).
- 401(k) Plan.
- Basic life and accidental death insurance.
- Supplemental life insurance.
- Paid vacations and holidays.
- Discounts through our Employee Purchase Program.
- Personal and family counseling assistance.
- Wellness programs.
- Flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations.
- Seven paid holidays throughout the calendar year.
- Up to 160 hours of paid wellness annually for their own wellness or that of family members.
- Additional paid time off: bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
- Compensation includes base salary (range provided) and position may be eligible for additional compensation that may include an incentive program.
- Flexible Work Option Hybrid - Ability to work remotely part of the week.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
dispatch managementKPI developmentSLA managementtime managementanalytical skillsproblem solvingdecision makingcustomer service
Soft skills
leadershipcommunicationinterpersonal skillsstrategic thinkingadaptabilityteam managementpatienceinnovative thinking
