Vice President, National Retail Operations
Acosta
General Manager, Parking Operations
Reimagined Parking
full-time
Posted on:
Location Type: Hybrid
Location: Orlando • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $130,000 per year
Job Level
Mid-LevelSenior
About the role
- Ensure a safe and efficient parking operation while delivering service that exceeds customer/client expectations.
- Responsible for all aspects of operating multiple locations in a specified geographical region including an account management team, revenue control, safety, and client relations.
- Prepare daily, weekly, and monthly operating reports as required.
- Manage large workforces extended across multiple locations.
- Build strong client and stakeholder relationships and act as main point of contact for clients or Property Managers.
- Enforce contractual obligations within the region/portfolio of sites.
- Review profit and loss statements, adjustments, and variance reports on a monthly basis; make necessary adjustments to achieve budget goals.
- Use respectful communication to assist clients, stakeholders, employees, and guests and address escalated concerns.
- Work in tandem with business development, managers, launch, and other team members to add business and expand the company's role in the region.
- Supervise location management and/or frontline staff, including delegating tasks, coaching, monitoring performance, and ensuring compliance with all company standards.
- Develop and maintain client relationships, providing proactive information on managing locations, past performance, new strategies, promotions, and competitive analysis.
- Immediately respond to reports of accidents, incidents, or safety concerns.
- Monitor maintenance of the facility and associated premises to ensure cleanliness, safety, and compliance with standards; supervise maintenance projects.
- Recruit, select, and train new managers and/or frontline employees; develop an onboarding plan for new employees.
- Market the company’s services to potential clients and assist in preparation of marketing proposals to bid on new business.
- Represent and promote the company in the community, with local civic and professional groups.
Requirements
- Proven record of accomplishment in meeting or exceeding established sales targets.
- Strong decision-making skills with the ability to analyze situations or issues, determine options, and select the most effective solutions in a timely and efficient manner.
- Superior organizational and time management skills with the ability to balance multiple projects in a fast-paced environment and flexibility to accommodate unexpected situations.
- Strong communication and business writing skills, both written and verbal.
- Exceptional customer service skills.
- Ability to develop effective working relationships with internal and external parties.
- Excellent interpersonal skills for a large client base, yet a smaller personalized work environment.
- Bachelor’s degree or equivalent combination of education and experience.
- Excellent written and oral communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- 3-5 years of experience in real estate management and/or the parking industry, preferred.
- Previous Leadership experience.
- Experience in account management.
- Valid Driver License.
- Perfect candidate must be bilingual- English and Spanish.
Benefits
- Annual Discretionary Incentive plan: Designed to align pay with performance.
- Generous Paid Time Off: Enjoy 20 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
- Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
- Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
- 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
- Employee Assistance Program: Access behavioral Health Care to assist with personal needs fo
- Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementrevenue controlprofit and loss analysissafety complianceclient relationsstaff trainingmarketing proposalsproject managementbilingual (English and Spanish)real estate management
Soft skills
decision-makingorganizational skillstime managementcommunication skillscustomer serviceinterpersonal skillsrelationship buildingflexibilitycoachingproblem-solving
Certifications
Bachelor’s degreevalid driver license
