Patient Operations Coordinator – Intake, Insurance Verification, Scheduler
Rivian
Patient Operations Coordinator – Mental Health Insurance Verification / Scheduler
RIVIA Mind
full-time
Posted on:
Location Type: Hybrid
Location: Connecticut, Florida, Kansas, Kentucky, Massachusetts, New Jersey, New York, Pennsylvania, South Carolina, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $45,000 - $50,000 per year
Job Level
JuniorMid-Level
About the role
- Act as first contact for new Rivia Mind patients; provide a welcoming and informative introduction to services
- 50% - Patient intake and support via phone, email, text; scheduling; patient/provider matching; insurance verification
- Conduct verification of benefits and update patient charts with coinsurance, copay, out-of-pocket, and deductible information
- Schedule new intakes and inform patients of next steps for appointments
- 30% - Ad hoc projects and additional responsibilities across Patient Operations (missing intakes, waitlist management, bi-annual insurance verification)
- 15% - Cross-department collaboration for patient support, backup support, and knowledge sharing
- 5% - Participation in ongoing training to stay aligned with systems, workflows, and operational practices
- Serve as liaison between patients and providers to ensure sufficient support
- Maintain patient confidentiality and comply with HIPAA regulations
- Respond promptly and professionally to priority referrals and manage external referral information
- Contribute to department initiatives such as managing provider waitlist and processing referrals
- Participate in team meetings and contribute to a collaborative work culture
- Be present in the office at least once weekly to support team coverage
Requirements
- High School Diploma or equivalent
- 2+ years of customer service experience
- Minimum of 2 years of office administration/receptionist experience (filing, phone management, reports, office maintenance)
- One year of medical office/healthcare operations experience preferred (referrals, intake process, medical record transfers, and preauthorization)
- Experience with communicating and adhering to messaging scripts across text, email, and phone
- Knowledge of insurance verification processes and explanation of benefit coverage preferred
- Demonstrates flexibility in adapting to various processes
- Experience working in a team environment with the ability to adapt to changing priorities
- Knowledge of mental health professional licenses (MD, NP, SW)
- High attention to detail with exceptional organizational skills
- HIPAA Compliance Knowledge
- Proficient with utilizing diverse technology platforms and systems (Google Suite required, Monday.com, EHR/EMR platforms when applicable, CRMs - Salesforce)
- Intermediate computer skills and technical aptitude required
- Well-organized and efficient approach to tasks and projects
- Applicants must be authorized to work in the United States; unable to sponsor work visas at this time
- Be present in the office at least once weekly, with additional availability as needed to support team coverage
- Able to work Monday through Friday, 10 AM - 6 PM EST
Benefits
- Medical Coverage - HDHP, PPO or PPO Buy-Up
- Health Savings Account, Flexible Spending Account, and Dependent Care Account Options
- Dental & Vision Insurance
- Whole-Body Wellness Offerings if Enrolled in one of our three Aetna Medical Plans
- Front-Loaded Paid Time Off (PTO)
- Observed Holidays & Annual Office Closure
- Medical & Parental Leave (in accordance with State and Federal Laws)
- Bereavement Leave / Pet Bereavement Leave
- Competitive Pay
- 401(k) Retirement Plan and employer match
- Employee Referral Program
- Commuter Transit and Parking Voluntary Benefit
- Professional Development Stipend after 1st Work Anniversary
- Paid Professional Development Days after 1st Work Anniversary
- Learning & Development Resources
- Short-Term & Long-Term Disability
- Group Life/AD&D Insurance
- Employee Assistance Program (EAP)
- Voluntary Benefits
- Quarterly Wellness Activities
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceoffice administrationmedical office operationsinsurance verificationpatient intakemedical record transferspreauthorizationorganizational skillsattention to detailcommunication skills
Soft skills
flexibilityteam collaborationadaptabilityprofessionalismefficiencyknowledge sharingproblem-solvinginterpersonal skillstime managementwork ethic
Certifications
High School DiplomaHIPAA Compliance Knowledge
