Patient Operations Coordinator – Intake, Insurance Verification, Scheduler
Rivian
Patient Operations Coordinator, Mental Health Insurance Verification / Scheduler
Rivian
full-time
Posted on:
Location Type: Hybrid
Location: Connecticut, Florida, Kansas, Kentucky, Massachusetts, New Jersey, New York, Pennsylvania, South Carolina, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $45,000 - $50,000 per year
Job Level
JuniorMid-Level
About the role
- Maintain a customer service mindset and demeanor to ensure positive patient experiences and representation of Rivia Mind
- Answer patient phone calls, texts, and email inquiries according to department standards, ensuring professionalism and prompt responses
- Serve as the first point of contact for prospective patients, providing a welcoming and informative introduction to Rivia Mind services
- Discuss service offerings with a supportive approach and coordinate proper patient/provider matching
- Schedule new intakes and inform patients of the next steps for their appointment
- Conduct verification of benefits and update patient charts with current coinsurance, copay, out-of-pocket, and deductible information
- Contribute to department initiatives such as managing the provider waitlist, processing external referrals, and conducting bi-annual insurance verifications
- Cross-department collaboration for patient support, backup support, and knowledge sharing
- Act as a liaison between patients and providers to ensure sufficient support and positive results
- Support practice workflow by scheduling patients and completing all needed documentation before Intake
- Respond promptly and professionally to priority referrals and address patient concerns with empathy and clarity
- Maintain up-to-date knowledge on the insurance plans that the practice accepts and use reliable resources for accurate benefit and credentialing details
- Participate in ongoing training and team meetings; contribute to a collaborative, growth-oriented work culture
- Report to Patient Operations Manager; no supervisees; Monday through Friday, 10 AM - 6 PM EST
Requirements
- Required Education Level: High School Diploma or equivalent
- 2+ years of customer service experience
- A minimum of 2 years of office administration/receptionist experience is required (filing, phone management, reports, office maintenance)
- One year of medical office/healthcare operations experience preferred (referrals, intake process, medical record transfers, and preauthorization)
- Experience with communicating and adhering to messaging scripts across different channels (i.e. text, email, phone)
- Knowledge of insurance verification processes and explanation of benefit coverage preferred
- Demonstrates flexibility in adapting to various processes as needed
- Experience working in a team environment with the ability to adapt to changing priorities
- Knowledge of mental health professional licenses (MD, NP, SW)
- High attention to detail with exceptional organizational skills
- HIPAA Compliance Knowledge
- Proficient with utilizing a diverse range of technology platforms and systems (Google Suite required, company wide platforms/software like Monday.com and EHR/EMR platforms when applicable, CRMs - Salesforce)
- Intermediate computer skills and technical aptitude required
- Well-organized and efficient approach to tasks and projects
- Be present in the office at least once weekly, with additional availability as needed to support team coverage
- Applicants must be authorized to work in the United States; we are unable to sponsor work visas at this time
- Primary residence must be in one of the following states: Connecticut, Florida, Georgia, Kansas, Kentucky, Massachusetts, New Jersey, New York, Pennsylvania, South Carolina, Texas
Benefits
- Medical Coverage - HDHP, PPO or PPO Buy-Up
- Health Savings Account, Flexible Spending Account, and Dependent Care Account Options
- Dental & Vision Insurance
- Whole-Body Wellness Offerings if Enrolled in one of our three Aetna Medical Plans
- Front-Loaded Paid Time Off (PTO)
- Observed Holidays & Annual Office Closure
- Medical & Parental Leave (in accordance with State and Federal Laws)
- Bereavement Leave / Pet Bereavement Leave
- Competitive Pay
- 401(k) Retirement Plan and employer match
- Employee Referral Program
- Commuter Transit and Parking Voluntary Benefit
- Professional Development Stipend after 1st Work Anniversary
- Paid Professional Development Days after 1st Work Anniversary
- Learning & Development Resources
- Short-Term & Long-Term Disability
- Group Life/AD&D Insurance
- Employee Assistance Program (EAP)
- Voluntary Benefits
- Quarterly Wellness Activities
- Work Environment: Remote
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceoffice administrationmedical office operationsinsurance verificationbenefit explanationschedulingdocumentationdata entryreportingfiling
Soft skills
communicationempathyflexibilityorganizational skillsteam collaborationattention to detailprofessionalismadaptabilityproblem-solvingcustomer support
