Operations

• Maintain a customer service mindset and demeanor to ensure positive patient experiences and representation of Rivia Mind
• Answer patient phone calls, texts, and email inquiries according to department standards, ensuring professionalism and prompt responses
• Serve as the first point of contact for prospective patients, providing a welcoming and informative introduction to Rivia Mind services
• Discuss service offerings with a supportive approach and coordinate proper patient/provider matching
• Schedule new intakes and inform patients of the next steps for their appointment
• Conduct verification of benefits and update patient charts with current coinsurance, copay, out-of-pocket, and deductible information
• Contribute to department initiatives such as managing the provider waitlist, processing external referrals, and conducting bi-annual insurance verifications
• Cross-department collaboration for patient support, backup support, and knowledge sharing
• Act as a liaison between patients and providers to ensure sufficient support and positive results
• Support practice workflow by scheduling patients and completing all needed documentation before Intake
• Respond promptly and professionally to priority referrals and address patient concerns with empathy and clarity
• Maintain up-to-date knowledge on the insurance plans that the practice accepts and use reliable resources for accurate benefit and credentialing details
• Participate in ongoing training and team meetings; contribute to a collaborative, growth-oriented work culture
• Report to Patient Operations Manager; no supervisees; Monday through Friday, 10 AM - 6 PM EST

Patient Operations Coordinator, Mental Health Insurance Verification / Scheduler

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Technical Operations Analyst

Operations Manager

Manager, Patient Access – Reimbursement Operations

Operations Manager