Rivian

Operations

• Act as the first contact for new Rivia Mind patients, providing a welcoming and informative introduction to services
• Manage patient intake and support via phone, email, text, scheduling, and coordination of patient/provider matching and insurance verification (50% of role)
• Coordinate scheduling of patient evaluations and inform patients of next steps
• Conduct verification of benefits and update patient charts with current coinsurance, copay, out-of-pocket, and deductible information
• Contribute to ad hoc projects and department initiatives such as missing intakes, waitlist management, bi-annual insurance verification, processing external referrals (30% of role)
• Serve as liaison between patients and providers to ensure sufficient support and positive outcomes
• Support cross-department collaboration for patient support, backup support, and knowledge sharing (15% of role)
• Participate in ongoing training to stay aligned with internal systems, workflows, and evolving operational practices (5% of role)
• Respond promptly and professionally to priority referrals and maintain accurate intake and referral processing
• Maintain up-to-date knowledge on the insurance plans the practice accepts and use reliable resources for benefit and credentialing details
• Support practice workflow by scheduling patients and completing documentation before Intake
• Maintain patient confidentiality and comply with HIPAA regulations
• Be available in-office to support provider and patient needs, help maintain a clean, organized, and welcoming office environment, and participate in team meetings

Patient Operations Coordinator, Patient Intake / Insurance Verification

Therapist

• Provide clinical services and psychotherapy to patients primarily via telehealth and hybrid appointments
• Utilize psychotherapy modalities (CBT, DBT, MI, etc.) to deliver patient-centered care
• Collaborate cross-departmentally with Operational Support, Psychotherapists, Psychiatry Nurse Practitioners, and Psychiatrists
• Service and maintain 31-33 patient sessions weekly across self-pay, insurance, and Medicare
• Conduct comprehensive intake evaluations and develop curated patient-centered treatment plans
• Provide clinical support, counseling, coaching, and crisis intervention
• Comply with clinical standards and adhere to timely and thorough session note documentation
• Participate in supervision groups, weekly education meetings, trainings, and department/organization meetings
• Optional participation in Psychiatrist-Led Office Hours and Specialty Supervision Groups
• Promote a friendly, collaborative work culture and perform other related duties as assigned
• Work hybrid schedule (1-3 days per week on-site in Boston, remaining remote), coordinate schedule with recruiter/supervisor

Clinical Social Worker / Mental Health Counselor / Psychotherapist, LCSW/LMHC

• Telehealth psychotherapy services provided by Rivia Mind Psychotherapists; primarily telehealth environment
• Utilize CBT, MI, DBT, etc. to provide access to reliable, quality care
• Office in Boston, Massachusetts; hybrid on-site
• Thrive Together: North Star to unite team; collegial culture
• Rivia Mind’s care model focuses on interdisciplinary collaboration and warmth
• Provide intake evaluations and treatment plans; ongoing psychotherapy; crisis intervention
• Ensure timely and thorough session notes; supervision groups and meetings; weekly education meetings
• Schedule flexibility; on-site and telehealth integration
• Compliance with clinical standards and documentation; participating in supervision groups
• Compensation details and benefits outlined in posting

W-2 Salaried, Licensed Clinical Social Worker (LCSW) - Outpatient Mental Health Psychotherapist - MA Licensed (Hybrid) 

Administrative Assistant

• Organized, professional, and self-motivated Administrative Assistant to assist members of the leadership team. Primary responsibilities will include calendar management and coordination of schedules, preparation of meetings, coordinating company events, assisting with special projects, and handling administrative day-to-day tasks.
• Administrative Assistant must be available 9:00AM - 5:00PM EST with occasional availability outside of those hours.
• Application Window: Until August 24th, 2025
• Anticipated Start Date: Before the end of October 2025
• # of Openings: 1
• Job Responsibilities & Qualifications: Responsibilities; Qualifications
• Role specifics: see bullet list in job posting

Patient Operations Coordinator, Patient Intake / Insurance Verification

Clinical Social Worker / Mental Health Counselor / Psychotherapist, LCSW/LMHC

W-2 Salaried, Licensed Clinical Social Worker (LCSW) - Outpatient Mental Health Psychotherapist - MA Licensed (Hybrid)

Administrative Assistant - Remote