Rivian

Therapist

• Provide excellent quality clinical care on a consistent basis that exemplifies Rivia Mind’s culture, values, and guiding principles
• Service and maintain a weekly standard of 31-33 patient sessions across self-pay, insurance, and Medicare
• Conduct comprehensive intake evaluations and develop curated patient-centered treatment plans
• Provide appropriate Psychotherapy practices that leverage various modalities (CBT, DBT, motivational interviewing, etc.)
• Provide clinical support & counseling to diverse patient populations in a telehealth environment
• Coach patients on how to manage ongoing health conditions and provide therapy to help patients make positive behavior changes
• Counsel and provide crisis intervention for patients, including assessment and treatment of emotional and behavioral problems
• Comply with clinical standards and adhere to timely and thorough session note documentation
• Participation in Rivia Mind supervision groups, trainings, and attendance of department and organization meetings
• Promote a friendly work culture that encourages a fun, collaborative, and co-learning environment that benefits individuals' well-being, self-improvement, and potential
• Perform other related role and team function duties as assigned by department and group leaders

Outpatient Clinical Social Worker / Mental Health Counselor, LCSW / LMHC - MA Licensed

Marketing

• Support day-to-day execution across multiple marketing functions including social media, content creation, support for external functions, and reporting
• Coordinate social media content, blog posts, newsletters, and email campaigns
• Support content development and directories as needed
• Contribute to planning and creative brief documentation and execute campaign strategy across digital and offline channels
• Track campaign performance, metrics, website analytics, and KPIs; format for reporting
• Conduct market and competitor research to inform messaging, positioning, and campaign targeting
• Provide logistics and marketing support for conferences, webinars, partner events, and community engagement
• Contribute to Marketing Ops ad-hoc assignments and cross-team activities for internal materials, partnerships, and workflow needs
• Provide direct support to the Director of Marketing including improvements to marketing operations, workflow processes, and task coordination (e.g., Monday.com)
• Facilitate creative brief development, coordinate stakeholder inputs, align timelines, and ensure deliverables meet brand standards
• Ensure all marketing materials reflect Rivia Mind's mission and maintain brand guide and messaging framework
• Manage social media channels and outcomes, design visuals with minimal support, and establish content strategy
• Coordinate, design, quality control, and publish multiple monthly newsletters to distinct audience segments
• Engage with the Content Writer to craft or edit blog posts, email campaigns, internal initiatives, and other marketing content
• Create basic visual assets (social graphics, flyers, slide templates) using Google Suite, Canva, or Adobe
• Develop or tailor marketing content to distinct audience segments (patients, providers, universities, internal staff)
• Support execution of cross-channel marketing and advertising campaigns through research, coordination, and project management
• Serve as secondary owner for provider directory management systems and support upkeep of website and online profiles
• Promote a friendly work culture that encourages collaboration and co-learning

Marketing Specialist

Operations

• Maintain a customer service mindset and demeanor to ensure positive patient experiences and representation of Rivia Mind
• Answer patient phone calls, texts, and email inquiries according to department standards, ensuring professionalism and prompt responses
• Serve as the first point of contact for prospective patients, providing a welcoming and informative introduction to Rivia Mind services
• Discuss service offerings with a supportive approach and coordinate proper patient/provider matching
• Schedule new intakes and inform patients of the next steps for their appointment
• Conduct verification of benefits and update patient charts with current coinsurance, copay, out-of-pocket, and deductible information
• Contribute to department initiatives such as managing the provider waitlist, processing external referrals, and conducting bi-annual insurance verifications
• Cross-department collaboration for patient support, backup support, and knowledge sharing
• Act as a liaison between patients and providers to ensure sufficient support and positive results
• Support practice workflow by scheduling patients and completing all needed documentation before Intake
• Respond promptly and professionally to priority referrals and address patient concerns with empathy and clarity
• Maintain up-to-date knowledge on the insurance plans that the practice accepts and use reliable resources for accurate benefit and credentialing details
• Participate in ongoing training and team meetings; contribute to a collaborative, growth-oriented work culture
• Report to Patient Operations Manager; no supervisees; Monday through Friday, 10 AM - 6 PM EST

Patient Operations Coordinator, Mental Health Insurance Verification / Scheduler

• 50% - Patient Intake and Support: Phone, email, text, scheduling, and coordination of patient/provider matching and insurance verification, including from referral and directory sources
• 30% - Ad hoc projects and additional responsibilities across the Patient Operations team, such as missing intakes, waitlist management, bi-annual insurance verification, etc.
• 15% - Cross-department collaboration for patient support, backup support, and knowledge sharing
• 5% - Participation in ongoing training to stay aligned with internal systems, workflows, and evolving operational practices
• Maintain a customer service mindset and demeanor to ensure positive patient experiences and representation of Rivia Mind
• Answer patient phone calls, texts, and email inquiries according to department standards
• Serve as the first point of contact for prospective patients, providing a welcoming and informative introduction to Rivia Mind services
• Demonstrate professionalism and patience when navigating challenging or emotionally sensitive patient interactions
• Maintain patient confidentiality and comply with HIPAA regulations in all communications and documentation
• Approach patient interactions with cultural sensitivity and an inclusive mindset
• Conduct verification of benefits and update patient charts with current coinsurance, copay, out-of-pocket, and deductible information
• Manage provider waitlist, process external referrals, and conduct bi-annual insurance verifications
• Schedule new intakes and inform patients of the next steps for their appointment
• Act as a liaison between patients and providers to ensure sufficient support and positive results
• Support additional department responsibilities that nurture existing patient relationships
• Ensure accurate intake and processing of external referral information to contribute to growth insights and partnership visibility
• Respond promptly and professionally to priority referrals
• Maintain up-to-date knowledge on the insurance plans that the practice accepts and use reliable resources for accurate benefit and credentialing details
• Support practice workflow as needed by scheduling patients and completing all needed documentation before Intake
• Support cross-team collaboration for the benefit of patient care
• Address patient concerns with empathy and clarity and be available in-office to support provider and patient needs as they arise
• Help maintain a clean, organized, and welcoming office environment
• Participate in team meetings and contribute to a collaborative, growth-oriented work culture

Patient Operations Coordinator – Intake, Insurance Verification, Scheduler

Business Development Rep

• Manage and lead a team of Relationship Managers, ensuring that performance goals are met or exceeded
• Develop and operationalize the GTM strategy for efficient new market penetration
• Identify, negotiate, and implement strategic partnerships with employers, benefits consultants, and TPAs
• Develop and execute a comprehensive prospecting strategy to generate new business opportunities through various channels, including cold outreach, referrals, email campaigns, and networking events
• Create, build, and manage new and existing relationships with referral sources and partners across priority markets
• Cultivate a deep understanding of the products and capabilities of both Rivia Mind and potential partners to identify opportunities to create mutual value for both parties
• Establish standard outreach methods to create consistency in team performance
• Serve as the primary point of contact between Rivia Mind and partner organizations, ensuring ongoing needs are met and maintaining a client-centric focus
• Utilize CRM tools such as Salesforce to accurately track partnership activities, communication, and market data
• Establish key performance indicators (KPIs) to measure the success of partnership initiatives. Track and analyze performance metrics to evaluate the effectiveness of partnerships and identify areas for optimization and improvement
• Act as the in-house expert on relevant markets, providing insights and guidance to internal teams as needed
• Actively participate and contribute to strategic planning and ongoing operational improvement of Rivia Mind’s position within existing and new markets, growth objectives, initiatives, and referral process improvements
• Gather and analyze data to inform decision-making; develop a diversified growth plan specific to varying referral types and states
• Design strategies to better support and engage strategic and key referral partners across different channels
• Manage current business relationships and identify new opportunities to grow business
• Predict the needs of partners and develop a proactive plan to address them while focusing on Rivia Mind growth objectives
• Partner with internal teams to ensure partnerships are properly implemented and processes/operations are set up to drive a successful partnership
• Collaborate with Marketing to develop collateral and messaging frameworks that effectively support outreach, presentations, and engagement with prospective and existing partners and referral sources
• On a monthly basis, synthesize and share market feedback from partners, patients, and stakeholders to inform go-forward marketing and business development strategies
• Serve as a professional representative of Rivia Mind at conferences and networking events, both in person and via conference call, engaging prospective partners and referral sources with clear, compelling communication about our services and mission
• Responsible for the team’s overall performance; provide ongoing training, mentorship, and constructive feedback to promote team development and excellence
• Own team performance through regular feedback, performance management, and active participation in review cycles
• Ensure department goals and individual team member goals align with department and company objectives and are tracked through ongoing check-ins
• Facilitate an engaging and collaborative weekly meeting with your team or key direct reports (disseminate pertinent information, provide guidance as needed, organize workflows with a clear understanding of duties and delegate tasks, review priorities, status updates on tasks and special projects, and promote co-learning opportunities to grow talent)
• As needed in partnership with People Operations, curate job descriptions for applicable new or refined roles and participate in the interview, hiring, and onboarding process
• Collaborate with additional team members and departments as needed to support proper due diligence, business expansion, and strategic planning efforts, co-learning engagements, process refinement, or execution of tasks and projects
• Be an ambassador of Rivia Minds culture through exemplifying our values and working with our mission at the forefront
• Promote a friendly work culture that encourages a fun, collaborative, and co-learning environment that benefits individuals' well-being, self-improvement, and potential
• Perform other related role and team function duties as assigned by department and group leaders

Director of Outreach and Partner Success, Sales, Business Development, Relationship Management, Mental Healthcare Services

• Act as the first contact for new Rivia Mind patients, providing a welcoming and informative introduction to services
• Manage patient intake and support via phone, email, text, scheduling, and coordination of patient/provider matching and insurance verification (50% of role)
• Coordinate scheduling of patient evaluations and inform patients of next steps
• Conduct verification of benefits and update patient charts with current coinsurance, copay, out-of-pocket, and deductible information
• Contribute to ad hoc projects and department initiatives such as missing intakes, waitlist management, bi-annual insurance verification, processing external referrals (30% of role)
• Serve as liaison between patients and providers to ensure sufficient support and positive outcomes
• Support cross-department collaboration for patient support, backup support, and knowledge sharing (15% of role)
• Participate in ongoing training to stay aligned with internal systems, workflows, and evolving operational practices (5% of role)
• Respond promptly and professionally to priority referrals and maintain accurate intake and referral processing
• Maintain up-to-date knowledge on the insurance plans the practice accepts and use reliable resources for benefit and credentialing details
• Support practice workflow by scheduling patients and completing documentation before Intake
• Maintain patient confidentiality and comply with HIPAA regulations
• Be available in-office to support provider and patient needs, help maintain a clean, organized, and welcoming office environment, and participate in team meetings

Patient Operations Coordinator, Patient Intake / Insurance Verification

• Provide clinical services and psychotherapy to patients primarily via telehealth and hybrid appointments
• Utilize psychotherapy modalities (CBT, DBT, MI, etc.) to deliver patient-centered care
• Collaborate cross-departmentally with Operational Support, Psychotherapists, Psychiatry Nurse Practitioners, and Psychiatrists
• Service and maintain 31-33 patient sessions weekly across self-pay, insurance, and Medicare
• Conduct comprehensive intake evaluations and develop curated patient-centered treatment plans
• Provide clinical support, counseling, coaching, and crisis intervention
• Comply with clinical standards and adhere to timely and thorough session note documentation
• Participate in supervision groups, weekly education meetings, trainings, and department/organization meetings
• Optional participation in Psychiatrist-Led Office Hours and Specialty Supervision Groups
• Promote a friendly, collaborative work culture and perform other related duties as assigned
• Work hybrid schedule (1-3 days per week on-site in Boston, remaining remote), coordinate schedule with recruiter/supervisor

Clinical Social Worker / Mental Health Counselor / Psychotherapist, LCSW/LMHC

Administrative Assistant

• Organized, professional, and self-motivated Administrative Assistant to assist members of the leadership team. Primary responsibilities will include calendar management and coordination of schedules, preparation of meetings, coordinating company events, assisting with special projects, and handling administrative day-to-day tasks.
• Administrative Assistant must be available 9:00AM - 5:00PM EST with occasional availability outside of those hours.
• Application Window: Until August 24th, 2025
• Anticipated Start Date: Before the end of October 2025
• # of Openings: 1
• Job Responsibilities & Qualifications: Responsibilities; Qualifications
• Role specifics: see bullet list in job posting

Administrative Assistant - Remote

• Telehealth psychotherapy services provided by Rivia Mind Psychotherapists; primarily telehealth environment
• Utilize CBT, MI, DBT, etc. to provide access to reliable, quality care
• Office in Boston, Massachusetts; hybrid on-site
• Thrive Together: North Star to unite team; collegial culture
• Rivia Mind’s care model focuses on interdisciplinary collaboration and warmth
• Provide intake evaluations and treatment plans; ongoing psychotherapy; crisis intervention
• Ensure timely and thorough session notes; supervision groups and meetings; weekly education meetings
• Schedule flexibility; on-site and telehealth integration
• Compliance with clinical standards and documentation; participating in supervision groups
• Compensation details and benefits outlined in posting