Rivian

Therapist

• Provide excellent quality clinical care on a consistent basis that exemplifies Rivia Mind’s culture, values, and guiding principles
• Service and maintain a weekly average standard of 31 patients across self-pay, insurance, and Medicare
• Maintain a consistent weekly patient care schedule in alignment with Rivia Mind’s standard productivity expectations.
• Follow Care Model practices that emphasize continuity of care, high-frequency follow-up appointments, and effective calendar management.
• Conduct comprehensive intake evaluations and develop curated patient-centered treatment plans
• Provide appropriate Psychotherapy practices that leverage various modalities (CBT, DBT, motivational interviewing, etc.)
• Provide clinical support & counseling to diverse patient populations in a telehealth environment
• Coach patients on how to manage ongoing health conditions and provide therapy to help patients make positive behavior changes
• Counsel and provide crisis intervention for patients, including assessment and treatment of emotional and behavioral problems
• Comply with clinical standards and adhere to timely and thorough session note documentation
• Promote a friendly work culture that encourages a fun, collaborative, and co-learning environment that benefits individuals' well-being, self-improvement, and potential
• Perform other related role and team function duties as assigned by department and group leaders

Mental Health Counselor / Therapist, Social Worker (MHC, LCSW)

• Provide excellent quality clinical care on a consistent basis that exemplifies Rivia Mind’s culture, values, and guiding principles
• Service and maintain a weekly average standard of 31 patients across self-pay, insurance, and Medicare
• Maintain a consistent weekly patient care schedule in alignment with Rivia Mind’s standard productivity expectations
• Follow Care Model practices that emphasize continuity of care, high-frequency follow-up appointments, and effective calendar management
• Conduct comprehensive intake evaluations and develop curated patient-centered treatment plans
• Provide appropriate Psychotherapy practices that leverage various modalities (CBT, DBT, motivational interviewing, etc.)
• Provide clinical support & counseling to diverse patient populations in a telehealth environment
• Coach patients on how to manage ongoing health conditions and provide therapy to help patients make positive behavior changes
• Counsel and provide crisis intervention for patients, including assessment and treatment of emotional and behavioral problems
• Comply with clinical standards and adhere to timely and thorough session note documentation
• Promote a friendly work culture that encourages a fun, collaborative, and co-learning environment that benefits individuals' well-being, self-improvement, and potential

Mental Health Counselor / Therapist, MHC, LCSW

Mental Health Counselor, Therapist, Social Worker – LPCA, LMSW

Clinical Operations

• Coordinate, support, and continuously optimize clinical workflows, provider schedules, onboarding/deboarding processes, and platform troubleshooting to ensure a seamless care delivery experience.
• Review clinical dashboards for continual improvement and quality assurance.
• Assessment and distribution of weekly clinical dashboards.
• Coordinate clinicians’ calendars, ensuring alignment with patient appointments, supervision sessions, and other required or optional meetings.
• Monitor clinician schedules to ensure clinician productivity and appropriate time and calendar management practices. Identify opportunities for improvement with calendar management and share feedback and recommendations with clinicians and clinical leaders.
• Support the facilitation of patient transfers as necessary, ensuring a smooth process for both clinicians and patients.
• Troubleshoot EHR systems and business platforms to resolve technical issues efficiently.
• Provide clinicians with enrollment assistance, access troubleshooting, and account information management for our EHR.
• Provide onboarding support by training and assisting incoming clinicians.
• Close out patient charts with appropriate documentation and notification.
• Periodically review the Website Directory of providers and escalate to the Clinical Operations Supervisor if a discrepancy or an update is needed.
• Consistently evaluate workflows and Standard Operating Procedures (SOPs) to ensure alignment with organizational priorities, enhance operational efficiency, and maintain high-quality standards.
• Act as a consistent point of contact for assigned care teams, facilitate bi-annual clinician check-ins, and provide year-round guidance, resource-sharing, and operational support. Liase with patients on behalf of providers.
• Ensure providers receive an efficient, thorough, and positive onboarding and deboarding process with thoughtful collaboration of key departments and contributors (People Operations, Marketing, Supervisor of clinician, etc.)
• Conduct formal check-ins twice annually with each clinician to review updates, provide resources, and collaboratively address clinical or patient care needs.
• Lead and contribute to meaningful conversations during check-ins, advocating for patient needs and sharing actionable updates to support clinician success.
• Leverage internal dashboards and reporting tools to monitor productivity, documentation compliance, and patient reengagement opportunities.
• Develop and maintain collaborative professional relationships between operations and clinical departments.

Rivian

Mental Health Counselor / Therapist, Social Worker (MHC, LCSW)

Mental Health Counselor / Therapist, MHC, LCSW

Mental Health Counselor, Therapist, Social Worker – LPCA, LMSW

Clinical Operations Coordinator

Mental Health Counselor, Therapist, or Social Worker (MHC-LP, LMSW)