Acosta

Vice President, National Retail Operations

Acosta

full-time

Posted on:

Location Type: Hybrid

Location: Jacksonville • Florida, Minnesota, Missouri, Montana, New Jersey, North Carolina, Texas • 🇺🇸 United States

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Job Level

Lead

About the role

  • Lead National Retail Execution: Manage all aspects of retail operations, ensuring timely and consistent service delivery that meets client expectations and business goals.
  • Strategic Collaboration: Partner with Client Solutions, Business Operations, Analytics, and other Acosta/Mosaic teams to design and optimize retail service models.
  • Team Leadership & Development: Coach and mentor the Retail Operations team through ongoing feedback and formal performance evaluations, fostering a culture of excellence and accountability.
  • Business Development Support: Collaborate with the Business Development team to support new client acquisition and growth initiatives, including participation in Top-to-Top meetings.
  • Operational Efficiency: Champion data-driven decision-making to identify and implement process improvements that enhance productivity and reduce costs.
  • Industry Leadership: Serve as a role model for Acosta’s values and operating philosophy, building strong relationships with clients, partners, and internal teams to elevate the company’s reputation in the retail industry.
  • Oversee retail merchandising activities nationwide and lead implementation of best practices.

Requirements

  • Bachelor of Arts or Science degree required.
  • Minimum of 10 years in sales or marketing roles with increasing responsibility.
  • At least 5 years of experience managing a team.
  • Proven success in a senior management role within a food broker or major national packaged goods company.
  • Strategic thinker with a strong ability to build consensus across teams.
  • Proficient in retail operations software and tools.
  • Passion for leveraging innovative technologies to enhance retail execution.
  • Strong analytical skills with the ability to interpret sales and marketing data to guide team direction.
  • Exceptional communication skills across all levels—executives, clients, and team members.
  • Customer-focused with strong interpersonal, negotiation, and relationship-building abilities.
  • Solid understanding of financial management principles and the ability to monitor and control expenses.
  • Ability to clearly communicate company goals, values, and operating philosophy.
  • Willingness and ability to travel 40–60% as needed.
  • Ability to travel long distances.
  • Strong listening and tactile capabilities for field engagement and team interaction.
Benefits
  • Many of our field roles provide our associates with flexible scheduling options.
  • Emphasis on work-life balance.
  • Reasonable accommodations for applicants with disabilities (contact AskHR@acosta.com).

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
retail operationsdata-driven decision-makingprocess improvementsfinancial managementsales data interpretationmarketing data interpretation
Soft skills
team leadershipcoachingmentoringstrategic thinkingcommunicationinterpersonal skillsnegotiationrelationship-buildingcustomer-focusedanalytical skills
Certifications
Bachelor of Arts degreeBachelor of Science degree