Operations

• Oversee a team of Supervisors and front-line staff ensuring smooth operations, fast turnaround times, and top-tier quality
• Identify and drive process improvements to increase efficiency and client satisfaction
• Support and coach managers in hiring, performance development, and team engagement
• Handle high-stakes client and internal escalations with confidence and clarity
• Monitor KPIs, analyze results, and drive continuous improvement
• Hold regular 1:1s, skip-levels, and team check-ins to maintain communication and alignment
• Contribute to strategic planning and organizational growth
• Mentor high-potential employees and help shape future leadership
• Ensure compliance with policies, procedures, and client requirements
• Act as backup for the Director to keep operations running

Operations Manager

Deputy Director, Operations

SVP, Operations

Customs Operations Specialist

Director of Operations

Sales and Operations Manager