Core Ops – Business Discovery
TD
RPA
Operations Manager
HireRight
full-time
Posted on:
Location Type: Hybrid
Location: Nashville • Oklahoma, South Carolina, Tennessee • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Oversee a team of Supervisors and front-line staff ensuring smooth operations, fast turnaround times, and top-tier quality
- Identify and drive process improvements to increase efficiency and client satisfaction
- Support and coach managers in hiring, performance development, and team engagement
- Handle high-stakes client and internal escalations with confidence and clarity
- Monitor KPIs, analyze results, and drive continuous improvement
- Hold regular 1:1s, skip-levels, and team check-ins to maintain communication and alignment
- Contribute to strategic planning and organizational growth
- Mentor high-potential employees and help shape future leadership
- Ensure compliance with policies, procedures, and client requirements
- Act as backup for the Director to keep operations running
Requirements
- Minimum 4–6 years leading teams in a deadline driven environment
- Proven track record in operations and people leadership
- Ability to make tough decisions and manage multiple priorities
- Comfortable on tough client-facing calls and skilled at turning challenges into solutions
- Strategic thinking aligning daily execution with big-picture goals
- Strong communication skills for coaching teams and client interaction
- High School diploma or equivalent required; Bachelor’s degree preferred (or equivalent experience)
Benefits
- Medical
- Dental
- Vision
- Paid Life/AD&D Insurance
- Voluntary Life Insurance
- Short & Long Term Disability
- Flexible Spending Accounts
- 401K
- Generous Paid Time Off Program
- 10 Paid Holidays
- Education Assistance Program
- Business Casual Attire
- Generous Referral Program
- Employee Discounts and Rewards
- And much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
team leadershipprocess improvementcoachingclient managementcommunicationstrategic thinkingdecision makingperformance developmentteam engagementproblem solving
Certifications
Bachelor’s degreeHigh School diploma
