HireRight

Account Executive

• Own the full sales cycle from first touch to close across inbound and outbound channels
• Engage prospects via phone, chat, and email with speed, personalization, and intent
• Qualify customer needs quickly and guide them to the right solution
• Convert high volumes of interest into customers through efficient, consultative selling
• Proactively follow up on abandoned sign-ups, incomplete purchases, and warm opportunities
• Manage and prioritize your pipeline independently using CRM tools (HubSpot)
• Experiment with messaging, sequences, and outreach strategies to improve conversion rates
• Identify friction points in the funnel and propose solutions to improve performance
• Partner closely with leadership to refine process, messaging, and overall sales motion

Inside Sales Representative

• This role is responsible for selling HireRight's on demand employment screening solutions and services to midsize clients.
• These targets are realized through managing a defined territory and through working with HireRight’s strategic integration partners for lead generation.
• Develop cross-functional relationships within HireRight
• Create business plan within the company framework
• Identify prospects and define contact program
• Arrange prospect meetings and manage the sales cycle
• Attend meetings, seminars and conferences to promote HireRight and generate new business
• Following training, become self-sufficient in demonstration of service/product
• Achieve targets as set out in the sales quota plan
• Actively seek opportunities to increase revenue growth
• Respond to all in-bound leads within 24 hours
• Maintain HireRight’s CRM (salesforce.com) on daily basis
• Act as lead contact for assigned Requests for Proposals (RFP) / Requests for Information (RFI)
• Ensure accuracy, quality and continuity of all presentation materials of HireRight to all existing and potential clients
• Ensure that pricing for all opportunities is appropriate to volume and strategic importance to ensure that we maintain our business profit margins.
• Work with Customer Onboarding to ensure that new business contracts are implemented seamlessly
• Contribute to sales meetings / sales pipeline review meetings and ensure that agreed actions are completed on time.
• Ensure that the correct process is followed, and all relevant information is provided during the handover of the client to the support teams

Business Development Rep

• Drive high‑quality pipeline by executing targeted, personalized outreach to multi‑level stakeholders within priority prospect and customer accounts.
• Consistently exceed monthly qualified appointment goals, forecasted deal targets, and annual revenue contributions.
• Leverage data‑driven insights to prioritize accounts, refine messaging, and optimize outbound performance.
• Partner directly with Major Account Executives and Pre‑Sales Engineers to qualify, nurture, and advance opportunities—improving conversion rates and accelerating sales cycles.
• Participate in weekly account planning to align on strategy, messaging, and outbound sequencing.
• Become a subject‑matter expert on HireRight’s solutions, value propositions, and competitive differentiators to deliver compelling, consultative conversations.
• Maintain high‑quality, accurate CRM documentation in Salesforce to support forecasting, reporting, and territory planning.
• Utilize sales‑enablement tools to execute multi‑channel outreach (phone, email, social) with consistency and precision.
• Identify process gaps, propose improvements, and contribute to scalable demand‑generation initiatives.
• Engage in quarterly regional sales meetings to share insights, review performance, and align on business priorities.

Business Development Representative

Customer Success Manager

• Resolves issues of low, moderate and occasionally high complexity with a consistently high level of accuracy
• Communicate account changes/corrections and document tracking requests to appropriate internal teams
• Assist with account modification, profile management and training for existing clients
• Provides application, integration and service support to customers with a consistently high level of accuracy
• Support complex client requests and assist the organization in continuous improvement and increased customer satisfaction
• Customer Service Specialist II duties
• Handle highly escalated issues with multiple levels of internal and client management
• Provide assistance to management completing delegated tasks as assigned
• Participate in Customer Cure Plan and Recovery efforts (i.e. manage issues log, participate in meetings, communicate to team members and others)
• Drive detailed problem resolution, typically eliminating root cause
• Resolve escalated issues
• Participate in Service Excellence and cross-functional projects
• Perform Outreach and coordinate conference calls to drive resolution of operational and technology related issues
• Write process documentation or update work instructions
• Develop and deliver ad hoc and structured customer service training
• Follow up with customers in a timely fashion

Client Engagement Specialist

Affiliate Manager

• Partner with Account Management as a strategic expansion lead for assigned HireRight products.
• Develop and execute product-specific expansion strategies aligned to defined campaigns and business objectives.
• Identify, qualify, and pursue revenue opportunities tied to named product initiatives (e.g., Monitoring, EWS, and future offerings).
• Lead client-facing expansion discussions, including value proposition development, executive presentations, pricing strategy, and contract negotiation.
• Leverage targeted enablement tools, sales plays, and campaign messaging to drive consistent expansion outcomes.
• Analyze client data, usage trends, and market insights to inform expansion strategy and opportunity prioritization.
• Engage internal stakeholders (Product, SMEs, Contracts, Pricing, Legal) to support deal execution and closure.
• Coordinate handoff of closed expansions to Sales Engineering and Implementation teams to ensure smooth delivery.
• Monitor competitive activity and market trends related to assigned products.
• Provide ongoing feedback to Product and Leadership teams on expansion performance, adoption, and client needs.

Product Solutions Partner

Data Scientist

• Develop, test, and deploy predictive and statistical models to support operational and strategic initiatives.
• Perform exploratory data analysis to identify trends, anomalies, and opportunities.
• Apply machine learning techniques (regression, classification, clustering, time series forecasting) as appropriate.
• Evaluate model performance and iterate for accuracy and business impact.
• Extract, clean, and transform data from multiple sources (SQL databases, APIs, flat files).
• Build reproducible data pipelines and structured datasets for analysis.
• Ensure data integrity, quality, and governance standards are upheld.
• Translate analytical findings into clear, actionable recommendations.
• Partner with WFM, operations, finance, and leadership teams to define analytical needs.
• Support dashboard and reporting development in collaboration with BI resources.
• Present findings to stakeholders in a concise, executive-ready format.
• Identify automation opportunities to reduce manual reporting.
• Recommend new tools, methodologies, or data sources to enhance insights.
• Stay current with emerging data science techniques and best practices.

Account Manager

• Serve as a customer advocate and integral support role, ensuring prompt and accurate resolution of client issues and inquiries.
• Proactively monitor client accounts to identify potential challenges before they impact satisfaction.
• Collaborate with clients to understand their goals, usage patterns, and feedback, driving continuous improvement in service delivery.
• Track and expedite resolution of product, development, and invoice-related issues, keeping clients informed throughout the process.
• Ensure operational guidelines are followed for background report processing and compliance.
• Update client and applicant documentation accurately and promptly, maintaining transparency.
• Capture and report data trends highlighting areas for improvement.
• Develop and maintain long-term business partnerships, fostering trust and loyalty.
• Deliver reliable, responsive service and communicate effectively with customers, always prioritizing their success.
• Assist in onboarding new clients, ensuring a smooth transition and early engagement.
• Support client training and education initiatives to maximize product adoption and value.