Banking Associate – Bilingual, Spanish
TD
Teller I, Bilingual Spanish
TD
part-time
Posted on:
Location Type: Office
Location: Miami • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $21 - $26 per hour
Job Level
Junior
About the role
- Deliver legendary customer experiences while processing everyday banking transactions with accuracy and efficiency
- Perform customer transactions including deposits, withdrawals, loan and safe deposit box payments
- Process cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits
- Respond to and resolve customer inquiries and concerns using standard procedures and escalate to management as necessary
- Engage in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately
- Educate customers on self-service/digital options and conduct needs-based conversations offering financial & digital solutions or referring to partners
- Ensure compliance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act
- Verify customers' identities by following customer authentication policies & procedures
- Balance cash drawers, ATMs and Teller Cash Dispensers/Recycler as necessary
- Adhere to safe deposit box procedures and maintain secure handling of confidential customer information
- Follow dual control, security and audit measures and utilize bank tools to detect and prevent fraud
Requirements
- High school diploma or GED
- 6 months work related experience preferred (or equivalent via volunteering, education, military experience)
- Bilingual Spanish preferred
- Ability to work during operating hours including weekends, evenings, holidays as scheduled
- Demonstrated Customer Service skills preferred
- Strong organizational skills
- Detail-oriented
- Ability to function in a fast-paced and changing environment
- Excellent communication skills with ability to be concise, clear and consistent
- Expected to complete all required in-classroom training and on-line training by established due dates
Benefits
- base pay and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan)
- health and well-being benefits
- savings and retirement programs
- paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- banking benefits and discounts
- career development
- reward and recognition
- training and onboarding sessions
- regular career and development conversations
- online learning platform and mentoring programs
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cash transactionscustomer authenticationbalancing cash drawerprocessing depositsprocessing withdrawalsloan paymentssafe deposit box proceduresfraud detectioncompliance with Bank Secrecy Actcompliance with Patriot Act
Soft skills
customer serviceorganizational skillsdetail-orientedcommunication skillsability to work in fast-paced environmentleadershipproblem-solvinginterpersonal skillsability to educate customersability to escalate issues
Certifications
high school diplomaGED
