Software Training Specialist
Correlated Solutions, Inc.
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $57,540 - $68,500 per year
Job Level
Junior
About the role
- Responsible for successfully training clients in using KeyStone
- Contribute to the design of training programs and course materials for KeyStone users
- Ensure delivery and learning environment is adapted to each client's needs (onsite or remote)
- Develop and maintain understanding of the KeyStone product and stay current with enhancements
- Utilize and direct clients to the most recent documentation on Confluence
- Design and deliver customized training based on products, services and interfaces used by each client
- Instruct, support and coach students; inform credit union management of development areas
- Create and maintain client training schedules and upload training materials to client Confluence spaces
- Instruct clients to perform setup of training related items on the KeyStone database and monitor progress
- Support monthly client Webex training and participate in Corelation onboarding (CORE) program
- Communicate feedback or concerns to manager and meet training related project plan deadlines
Requirements
- 6 months to 2 years of similar or related experience
- High school diploma/GED
- Preferably experience working in education, adult learning, training, and/or Credit Unions
- Preferably experience working at a similar software company
- Knowledge of KeyStone product and ability to keep abreast of Release Notes
- Experience designing and delivering training programs and course materials
- Experience delivering both onsite and remote training
- Experience using Confluence for documentation
- Experience using Webex for client training
- Ability to create and maintain client training schedules and meet project deadlines
- Willingness to travel as business needs dictate