TaskUs

Customer Support

• Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction
• Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels
• Navigate internal and external documentation and resources to provide world-class service
• Identify and escalate priority or unresolved issues to appropriate internal teams
• Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
• Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues
• Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client
• Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service
• Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere
• Participate in all mandated internal and external training and/or seminars
• Get to know, understand, and comply with TaskUs’ policies and procedures

Customer Service Representative

• Provide empathetic, first-class support to customers via phone and email.
• Manage inbound and outbound calls to service customers, respond to questions, and educate on programs like Medicare and Value-based Care networks.
• Process, validate, and respond to inbound medical record requests while adhering to federal/state regulations, including HIPAA.
• Review patient insurance claims, utilize online portals to verify benefits, and accurately update billing system data.
• Manage multiple software applications, perform data entry, and maintain up-to-date and accurate account information.
• Track metrics and provide detailed reporting on customer experience and resolution rates.

Healthcare Customer Service Representative

Security Operations

• Monitor, investigate and document any security alerts, alarms and incidents
• Follow processes for incident identification, investigations and escalations
• Gather relevant details of an incident; classify and prioritize
• Review alerts escalated by end user or IT teams
• Provide limited incident response for low complexity security incidents
• Help maintain the SOC team performance metrics (SLAs and KPIs)
• Contribute to the effectiveness of SOC processes

Security Operations Center Associate – Level 1

• Responsible for detection and investigation of all security events on the TaskUs global network, endpoints and cloud environments
• Ensure that all security attacks are timely detected, escalated and mitigated
• Alarms and alerts are timely investigated and remediated
• Be part of the security incident team
• Understand processes and tools in line with current threats
• Help to stay a step ahead of the attackers
• Monitor, investigate and document any security alerts, alarms and incidents
• Follow processes for incident identification, investigations and escalations
• Gather relevant details of an incident; classify and prioritize
• Review alerts escalated by end user or IT teams
• Provide limited incident response for low complexity security incidents
• Help maintain the SOC team performance metrics (SLAs and KPIs)
• Contribute to the effectiveness of SOC processes

Security Operations Center Associate – 2

Recruitment

• Provide outsourced digital services
• Represent, protect, and grow client brands
• Handle challenges and master consistency in an ever-changing world

Customer Service Representative

Customer Service Representative

Healthcare Customer Service Representative

Security Operations Center Associate – Level 1

Security Operations Center Associate – 2

Talent Acquisition Specialist