TaskUs

Customer Service Representative

TaskUs

full-time

Posted on:

Location Type: Office

Location: San Antonio • Texas • United States

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About the role

  • Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction
  • Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels
  • Navigate internal and external documentation and resources to provide world-class service
  • Identify and escalate priority or unresolved issues to appropriate internal teams
  • Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
  • Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues
  • Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client
  • Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service
  • Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere
  • Participate in all mandated internal and external training and/or seminars
  • Get to know, understand, and comply with TaskUs’ policies and procedures

Requirements

  • Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications
  • Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues
  • Fluent in the English language, as well as reading and writing in English
  • Must be at least a high school graduate
  • Must meet minimum typing requirement of 25 wpm
Benefits
  • Competitive salary
  • Great benefits package
  • Professional growth opportunities with the chance to learn from many different functions
  • A fun and inclusive workplace

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicetroubleshootingtyping
Soft skills
communicationcollaborationproblem-solvingcustomer satisfactionteamwork
Certifications
high school diploma