Healthcare Customer Service Representative
TaskUs
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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Job Level
About the role
- Provide empathetic, first-class support to customers via phone and email.
- Manage inbound and outbound calls to service customers, respond to questions, and educate on programs like Medicare and Value-based Care networks.
- Process, validate, and respond to inbound medical record requests while adhering to federal/state regulations, including HIPAA.
- Review patient insurance claims, utilize online portals to verify benefits, and accurately update billing system data.
- Manage multiple software applications, perform data entry, and maintain up-to-date and accurate account information.
- Track metrics and provide detailed reporting on customer experience and resolution rates.
Requirements
- Healthcare Support Experience
- Phone/Email/Chat Experience
- Customer Service Experience (1 year)
- Call Center Experience (1 year)
- Technical Support Experience
- Health Insurance Verifications Experience (Highly Preferred)
- Medical Billing or Coding (Highly Preferred)
- Medical Office Data Entry
- HIPAA
Benefits
- Competitive salary
- Great benefits package
- Professional growth opportunities with the chance to learn from many different functions
- A fun and inclusive workplace
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
medical billingmedical codingdata entryhealth insurance verificationcustomer servicetechnical supportcall center operationsmetrics trackingreporting
Soft skills
empathetic supportcommunicationmultitaskingproblem-solving
Certifications
HIPAA compliance