Security Operations Center Associate – Level 1
TaskUs
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇴 Colombia
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
TCP/IP
About the role
- Monitor, investigate and document any security alerts, alarms and incidents
- Follow processes for incident identification, investigations and escalations
- Gather relevant details of an incident; classify and prioritize
- Review alerts escalated by end user or IT teams
- Provide limited incident response for low complexity security incidents
- Help maintain the SOC team performance metrics (SLAs and KPIs)
- Contribute to the effectiveness of SOC processes
Requirements
- Must display enthusiasm and interest in Information Security
- Strict adherence to process and procedure
- Excellent customer service skills with the ability to communicate effectively with both technical and non-technical stakeholders
- General network knowledge TCP/IP troubleshooting
- 2+ years working in Information Technology field
- Great attention to details, curious and inquisitive
- Team player
- Having SOC/NOC experience or previous security role is a plus
- Technical writing skill is a plus
- Willing to work in different shifts
Benefits
- Competitive industry salaries
- Comprehensive benefits packages
- Wellness programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
incident responsesecurity alerts monitoringincident investigationTCP/IP troubleshootingSOC processesperformance metricsSLAsKPIstechnical writing
Soft skills
customer servicecommunicationattention to detailcuriosityteam playerenthusiasmprocess adherence