Security Operations Center Associate – 2
TaskUs
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇴 Colombia
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
CloudTCP/IP
About the role
- Responsible for detection and investigation of all security events on the TaskUs global network, endpoints and cloud environments
- Ensure that all security attacks are timely detected, escalated and mitigated
- Alarms and alerts are timely investigated and remediated
- Be part of the security incident team
- Understand processes and tools in line with current threats
- Help to stay a step ahead of the attackers
- Monitor, investigate and document any security alerts, alarms and incidents
- Follow processes for incident identification, investigations and escalations
- Gather relevant details of an incident; classify and prioritize
- Review alerts escalated by end user or IT teams
- Provide limited incident response for low complexity security incidents
- Help maintain the SOC team performance metrics (SLAs and KPIs)
- Contribute to the effectiveness of SOC processes
Requirements
- Must display enthusiasm and interest in Information Security
- Strict adherence to process and procedure
- Excellent customer service skills with the ability to communicate effectively with both technical and non technical stakeholders
- General network knowledge
- TCP/IP troubleshooting
- 2+ years working in Information Technology field
- Great attention to details, curious and inquisitive
- Team player
- Having SOC/NOC experience or previous security role is a plus
- Technical writing skill is a plus
- Willing to work in different shifts
- Bachelor's degree in IT or related fields (preferred, not required)
- Information Security related certifications is a plus
Benefits
- Competitive industry salaries
- Comprehensive benefits packages
- Wellness programs
- Professional growth opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
security event detectionincident investigationincident responseTCP/IP troubleshootingsecurity alerts monitoringsecurity incident classificationSOC processesperformance metricsSLAsKPIs
Soft skills
enthusiasm for Information Securitycustomer serviceeffective communicationattention to detailcuriosityteam playeradherence to processinquisitivenesstechnical writing
Certifications
Information Security certifications